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Latest update for me is expected delivery at the dealers circa 12th November, with handover four days later.
I ordered in August, Inscription Pro B4.
It is German cars, especially cars from the VAG stable that have the longlife service schedules. My Toyota had all services include a Major one.
I was considering ordering that exact same model and managed to sort a half day test drive (Didn’t tell the I was a Motability customer), but after a couple of hours of driving I returned the car as my back was in agony. I had tried altering the seat in every way possible, but to no avail. My wife felt exactly the same and couldn’t wait to get out of the car.
The seats are the same sports ones that are used in the 1 series and are very firm, and there is no other option. I would spend as much time as possible in the seat to make sure it’s ok for you.
If you look in ‘Q3 Deals and Offers’ there are details of deals and discounts offered by individual dealers.
Johnson’s of Solihull and Gloucester were doing £250 off the XC40. I then took this information and contacted dealers slightly closer to home and managed to get them to price match. I then returned to my original dealership armed with the knowledge of a few other dealers offering a discount, and they agreed to match it.
It’s basically making them work for our business, rather than the other way around. Obviously there are not always discounts available.
Even though I ordered my XC40 only yesterday, I returned today with the info about discounts at other dealerships and they agreed to match the £250 discount. Swansea Volvo. Volvo Abergavenny will also match. Woohoo!
Even though I ordered my XC40 only yesterday, I returned today with the info about discounts at other dealerships and they agreed to match the £250 discount. Swansea Volvo.
It’s nice to read that some think this is my fault in some way.
I was totally taken by surprise as soon as I walked through the door and assumed that he was just checking that my paperwork matched what was on his pc.
It’s not as if I was at some dodgy backstreet car sales, this was a very large car sales group.
As well as my physical disability I suffer with Bi-polar disorder and have been suffering with depression and terrible concentration for the past week and my cognitive functions were not 100%. I’m an ex Departmental Manager at a university and also someone who is, when unaffected by this illness, very switched on.
So vinylspin, thanks for gaslighting me and making me hate myself a little bit more and feel as if I’m useless.
Well………… what can I say other than lot’s of sweary words followed by poo.
Everything was a disaster. I arrived at the dealer ship and the salesman who I’d been dealing with asked me for my Motability paperwork, which I thought was just to make sure all the details matched up with what they had on their system. When he came back I mentioned that I had taken a photo of my PIN incase I forgot to take the letter with me. He replied ‘It’s ok I’ve already entered it.’ I questioned this and his response was ‘That’s what’s happening now due to Covid.’ He then took payment for the car. Lastly he asked if I wanted him to explain some of the functions to me as they’re not allowed to get in the car to show me. I said no as I had recently had a Tarraco on hire through RSM due to someone smashing into me on a roundabout, so knew the basic controls.
So, continuing the arse backwards nature of the handover, we were finally taken to the car. Opening the car I was instantly puzzled by the driver’s seat being manual operation rather than mechanical. For the test drive they didn’t have the model I wanted and gave me an FR Sport instead. After the test drive I asked what the differences were between that and the higher model Excellence Plus. He replied that the only real difference is that it’s a slightly softer suspension and the seats would be comfort seats rather than sports style seats i.e bigger bolsters and firmer. No mention of the fact that the higher model didn’t have electric seats. I queried this and he said that’s just how it is. I said that is not how the car was portrayed to me and that I had made a point of telling him that my back was unstable and that I needed to change position fairly frequently and after the test drive I told him how much better it was for me with electric seats. He said that all I could do was take the car and try it and contact Motability if it’s no good and they will let you change. I wasn’t happy with this and said that I was going to phone Motability. He said not to bother because you wont get through because the lines are so busy and they had been trying all week. I really didn’t want to take the car as it had been mis sold, but my PIN had already been entered, my money taken, and it had started to rain.
The salesman had just walked off and left me, even knowing I wasn’t happy. Feeling pressured and I apparently couldn’t get hold of Motability, I took the car and drove directly home. I phoned Motability straight away and it did take a long time on hold before I was answered by an agent. I explained in detail what had happened and she was very surprised and asked me to hold while she spoke to the department who deal with dealerships. They advised that the car had been mis sold and that the dealership were in error regarding the handover process and the unauthorised entering of my PIN without offering me the chance to input it myself or agree to the salesman doing it on my behalf. The agent then called the Salesman and explained everything to him and also that Motability will be making him undertake a course with them.
The agent then apologised about the experience I had had and that I will be given the option to either cancel the order straight away and receive all the £1749 AP back or keep the car while ordering a replacement and having my AP returned pro rata. There will be no cancellation fee for me to pay and that it wouldn’t count against me in any way.
Phew. Large glass of wine for me now after that terrible experience, and now I have to start the search all over again.
I was torn between Silver and Red. Ended up going for the silver because they look the cleanest for the longest.
For ease, a template letter could be made up to be used , while people could also write their own personal letters if preferred.
Vinalspin. Volvo told me there was a £500 AP downment before ordering, if I was to say im not comftable paying a ‘deposit’ can they refuse to take the order?
This has arisen before. Phone Motability and they will contact the dealer concerned. If they don’t comply, Motability can threaten to revoke their Approved Dealership certification.
i really don’t think us speaking to anyone about our concerns and issues will make any difference what so ever , they would be sympathetic to our issues and fog us off ,,, or am i just being cynical
The best way to be heard would be to get our MPs involved. If they started writing letters to the Directors of Motability outlining our problems and concerns, then maybe there may be a chance of change.
It’s the best way forward and is an easy thing to do.
I think it would be worth it. The largest and number one problem facing users is the disparity in prices for needing an automatic compared to a manual. The whole raison detre of the scheme is to provide suitable vehicles for people with disabilities, yet despite so many (I have no idea of percentages) needing an automatic, the price disparity puts a lot of the cars out of the reach of many of the schemes members. At the very least it like an additional tax on people having no other option than to drive an automatic.
Unless you get a mid to higher level BMW, Mercedes or Audi, there is nothing to be snobbish about concerning the badge. BMW 1 class and Mercedes A class are more common than Ford models.
Wayne, £3.5k for a Rav4 makes a 3Series look pretty good value Motobility staff must have had some sort of lockdown stir crazy madness. This is completely bonkers!!!
Problem is that the model was so successful that there was a waiting list for people who were buying them at retail prices.
Bryan That’s exactly what I did. Ordered a stock car a few days ago in the knowledge that I could cancel it if the price went down and reorder it.
You can also get ones which include heat, cool, and a massage function.
My last car didn’t have heated seats so I bought an aftermarket plugin set. They were quite cheap and are really good and have been working faultlessly for 5 years.
https://www.ebay.co.uk/itm/2x-12V-NIVERSAL-CAR-FRONT-SEAT-HEATED-PAD-CUSHION-WINTER-WARMER-COVER-MAT-BLACK/312854073023?hash=item48d78e4ebf:g:~XcAAOSw~b1dlN8S
I ordered a stock Ateca Excellence Lux which should arrive next week. I’ve ordered right now as to get this price in case it goes up, but also It’s so close to the new quarter that if the AP goes down I should be able to get the dealer to let me have it at the lower price.
