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Ok guys so I’ve just got off the phone with my dealer (Preston) He read out a statement to me from Volvo head office regarding MB As of Tomorrow (Wednesday 17th April) close of business ALL Volvo models are being removed from MB so they can catch up with all orders As of Friday 19th April all MB customers will be notified of their order whereabouts and delivery date. Volvo dealers WILL have this information guaranteed So one way or another where are cars are we will know Friday. He has assured me I will have my car by early May latest. And Volvo has admitted it’s made a huge mess.
Many thanks for this update, really appreciated! ?
I just hope that all dealers get the message as it were. ?
Yes I have seen quite a lot , drive the M4 daily but also 3 or 4 in my hometown . When we see one, if I have my daughter in the car with me, ( who is the PIP claimant so whose car it is ) then points at the XC40 and says ” new XC40, ours is coming soon”, to which I reply ” so is Christmas”.
LOL – Love it! ??
Ok thanks for that. Ordered my car first week they were available on MB but from what I’m gathering with Volvo MB orders it doesn’t seem to matter when you ordered as they were all ordered together in a batch. I’m starting to get the impression that someone who ordered in February could get their car before someone who ordered in December .. which seems deeply unfair and so frustrating! ?
I’ve not seen hardly any 24 plate cars on the road full stop so far, certainly not an XC40. Seems so many conflicting comments from different dealers though on tracking etc, mine has said he has squat ability to track and he’s been pretty straight so far so I have no reason to disbelieve him.
I’ve been away from MB for a few years because of unsuitable cars and the long delays and only came back because I believed the delays were largely over and I can sit in Volvo seats in reasonable comfort. I’m beginning to think I should stay with my private car because the stress of all this and not knowing where you are defeats the whole purpose of getting an MB car. Hey ho. ☹️
A few have been allocated (9) and delivered in March as it stands from my local dealer. Hopefully we aren’t far off. Keep us updated ?? ?
Was that 9 in total to your dealer or 9 Motability orders delivered?
Maybe I should say sure I’ll do it pay me mileage at 50p a mile plus £15 an hour like you would your employees and I’ll do it. Seems like free labour to me otherwise
That would be an absolutely outrageous request for them to make to a fit and healthy customer and completely unacceptable. Them knowing you are a Motability customer and clearly therefore disabled is frankly unbelievable on their part!!!
They want you to do *THEIR* job?!? As kezo said, I’d be straight onto Mota CEO again and also tell him you’re seriously considering going to the media about this.
Sorry does this mean I could call one of these garages and move my order ?
Yes, if the dealer carrying stock is willing to do a Motability sale on the car they stock.
Dont get your hopes up straight away mind. My experience recently of chasing after cars “allegedly” showing as in stock on Autotrader has not been great. Often they say they are in stock yet they are not, they are in transit and could be weeks or more away from being delivered to the dealership.
Look at a few adverts and find a few cars that suit you and check that the photos are of the actual car and not just generic photos and then phone the dealer to confirm. If you do find one it’s pretty straightforward so long as they agree for it to go to Motability.
Motability will be monitoring this forum, they would be fools not to keep an eye on customers opinion.
You hold them in higher regard than most!
Indeed! If they do monitor this forum, the evidence would indicate that they ignore it.
This ^^^ ?
OK, so I spoke to my dealer today asking for an update. I was told my car was in a batch he was expecting at anytime now. Sounds good? No, not quite. I then asked in that case as it is “imminent” can he tell me whether my car is in this country yet and provide any tracking? The answer was – No, he doesn’t have those details and couldn’t even guarantee the car has even left Belgium yet. He then said that I was told it could be as long as 6 months so I might have a while yet to wait!
As I expected and have said a number of times, these dealers don’t have a real clue as to what is going on or where cars are even. Not exactly confidence inspiring, is it? What is the point? It seems that all manufacturers dealer locations now do is take a new car order and send it to HQ, after that they have no part in the process until said car actually arrives at the dealership.
I also asked if he knew about the shenanigans over at Zeebrugge port as reported in the FT this week where boatloads of Volvo EX30’s have arrived from China and have been just dumped in front of ordered cars waiting at the port to be sent out? Had no knowledge. Can’t sell these cars, just dumped there as Volvo over estimated how many people would buy them so they’re now just trapping customers orders and the whole place is a glorified holding area.
I’ve never experienced such little info provided after ordering a car on MB going back almost 20 years. Absolute farce! ?
From reading a lot of posts on here and on a Volvo XC40 owners website, it does make me question that which I’ve been advised. It seems a rather shambolic system to me. I may pop in to the Dealership today as I am thinking of adding a few extras to the vehicle prior to taking delivery, so could broach the subject at the same time. I suppose the only way to know for sure is to request the VIN number of the vehicle and try to track it myself from the information given on the XC40 owners website-I didn’t realise you could do this-the website is quite informative. I’ll post any news or updates on here. Fingers crossed our orders will arrive eventually!
Cool, let us know how you get on if you do go. ?
Will the dealer even have the VIN codes though bearing in mind what Snowfall has been told about cars not being allocated? I don’t know. I’m sure I remember reading a while ago that unlike cash purchase or PCP cars lease/Motability cars couldn’t be tracked by VIN in the Volvo app in this way? I may be remembering that wrongly though.
Ordered my Volvo mid December 2023. Spoke to the dealership at the weekend. Said they are in the country but have no names assigned to the vehicles so having to sort the mess out. Hopefully won’t be to long to wait now
Cheers for update Snowfall. Volvo UK truly are an absolute joke. Nobody seems to be able to tell us anything meaningful about our order do they? Dealers seem to know absolutely zilch apart from basic info, not that I’m blaming them as it seems to be all down to Volvo UK treating them and us like mushrooms.
Ordered my car first week of December and still no news apart from my dealer saying “He’s expecting it anytime now.” Well aren’t we all eh? ?? The bare basic the dealers should have is tracking now the cars are (allegedly!!) in the UK but by what you’ve been told that can’t even be the case as they seemingly have a large pool of cars that aren’t assigned by the sound of it. ?
Oh dear, seems to be a recurring theme with Volvo. ☹️
I ordered first week in December. Have to say my dealer has been great and always gets back to me but .. they dont really know much either. Car should have arrived by now but nope.
Whilst waiting for my new car, the insurance on my old car needs renewing. As I will only need the insurance for approx 2-3 months what would be the most cost effective way to proceed? My thoughts were either to pay for an annual as usual then cancel (not sure of the exit costs/charges for doing this) or get a rolling 1 month insurance (on initial investigation this seems very expensive like £200 per month). Thanks
Im in exactly the same situation as you are, car should be here but now only a couple of weeks away from insurance renewal on my own car. I’m leaving it to the very last moment just in case my MB car turns up in time but what I’ve decided to do is stay with my existing insurer and change it over from annual to 12 monthly payments.
Obviously there’s a fee for credit for monthly instalments as opposed to paying annually but IMO far better to do that than giving them a whole years premium up front and then having to get a refund. It will depend on your insurer what the cancellation fee is though, mine is £45. Fee for anything on insurance now, money for old rope with these companies.
Something is amiss this quarter, with the AP increase’s seen in most non BEV cars. For a fact this does not mirror the automotive market! Motabilty scheme: Hyundai Kona Ultimate BEV £999 Hyundai Kona Ultimate 1.ol Turbo £2199 New car market: Hyundai Kona Ultimate BEV £39,900 Hyundai Kona Ultimate 1.0 Turbo £25,500 The above example shows the opposite pricing structure and can be seen across all models of vehicles that are available as both a ICE and BEV. So it beg’s the question, is Motability in part funding the ultra low BEV AP’s off the back of ICE vehicles. This will only get worse each year, as manufacturers see an outlet, to avoid hefty fines through the ZEV mandate.
I think you’ve hit the nail on the head there kezo. Also, Motability by doing this are helping the manufacturers reach their quotas too.
This Motability push to try and get everyone into EV’s is what will make me leave the scheme once our current lease is up in 2027. For people who can’t afford to private purchase, it is going to be increasingly difficult to not end up in a potentially unsuitable car. Motability needs to have a good hard look at itself imo.
Same here, they’re definitely on a mission with this. I was hoping to be able to extend my next car by 2 years but now you can’t even do that. Already starting to regret my return to Motability after a break of a few years.
Seems the XC40 petrol mild hybrid has been removed from the new quarter’s listing.
Anybody received any more updates on their orders? Already looking like the last week in March – early April delivery date I was told is the usual Volvo nonsense, ?
I think I’m correct in saying that at present, unlike all other Volvo models, the EX30 is made in China only ScotT but agree it feels cheap.
Yes, the firm seat with no lumbar support either was what stopped me ordering. Mind you, the constant bonging of the EU mandated ISA would have driven me insane so a no from me. Dealer said there was no way of turning it off either unlike other vehicles, I don’t know if he was 100% correct or not but I couldn’t find a way either. ?
For those of us who ordered in January do you think we will get a MY24 car or MY25 with upgraded seats and blind spot assistance ? I am in two minds whether to cancel or re-order as I am not in a hurry for mine .
I agree with @Uncj – you will get the car that you ordered and that would have been a MY24.
Yes, with the Volvo agency operation you can’t even change the colour of your car or add any extras once the order is initially placed never mind anything else. I tried and was told I’d have to cancel the order and start all over again, crazy. Never had this problem before with changing colour choice with other manufacturers so long as the car hasn’t been allocated a build slot.
Also, as the factory in Belgium is currently closed for re-tooling for MY25 models and not reopening until May any MY25 versions probably won’t be supplied & shipped to the UK until at least August I’d reckon.
For those of us who ordered in January do you think we will get a MY24 car or MY25 with upgraded seats and blind spot assistance ? I am in two minds whether to cancel or re-order as I am not in a hurry for mine .
MY24 car my dealer has confirmed.
I’ve been in touch with my dealer / salesperson and they’ve said they’re still told it’s end April / early May. Hope so! Time will tell! I ordered mid January 2024.
That seems to tie in with what I was told too then. I wouldn’t hold my breath though because they can’t even offer clarity by saying where the car actually is. Can’t tell me if it’s built, can’t tell me if it’s in Belgium or Bristol port. Can’t tell me anything other than an “expected” delivery to dealer date. ☹️?
Agree 100% Mick, but they won’t ever do that will they? It’s brand new, wait 5 months+ if you’re lucky and that’s yer lot with Motability.
It really is a wasteful working model in so many ways. Frankly I’d snap their hand off for a nearly new car with say 1,500 miles on it, lower AP and immediate delivery and I’m sure many, many others would too. ?
Nope, that’s Volvo in 2024 I’m afraid. Who knows what’s going on? They switched to an agency model and basically the dealers don’t have much say and don’t really know what’s going on. The dealers themselves are not allowed to pull in stock cars (not that there are really any anymore, very few) to use for Motability orders. They have to ask head office permission for everything. Everything seems to be dictated by Volvo UK to them… when they actually feel like communicating that is!
A number of us on here & other forums have placed XC40 orders and we’ve all found exactly the same problem, getting the complete truth about our car orders is all but impossible it seems. ?
btw – the dealer wasn’t Waylands was it?
Just been informed by dealer that my car should be with them by end of March or Early April. We shall see …
The thing is with their estimates they are just that, they’ve clearly had a problem with the ports at both ends of the car’s journey and a problem with a lack of car transporters but from what I understand it’s not so much of a problem now.
jOhn, I ordered my car the first week of December so you’re in the same boat as me in that you will (should!) receive a MY24 version XC40 when it finally arrives. As the factory has closed, if that’s true, in preparation for the MY25 models then *all* MY24 vehicles of all XC40’s have to have been built by now by my reckoning so it ‘should” all be down to waiting for the cars to arrive at dealers.
Trouble is with the dealers, and I know some are worse than others, I don’t think they really know what’s going on and that Volvo keep them in the dark with very little information or updated being offered. It’s frustrating. Awaiting contact from my dealer today to try and confirm what’s happening. He’s been pretty good so far but seems to have as much information as we do. ☹️
