- This topic has 129 replies, 28 voices, and was last updated 3 days, 5 hours ago by
jojo22.
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- April 18, 2026 at 12:01 pm#353620
Just had a look at the term and conditions, contract after the 1st October 2025.
2.1 You will be provided with a copy of these terms and if applicable either the Drive Smart Telematics & App terms and conditions or Drive Smart Black Box terms and conditions.
3.3.3 Drivers under the age 30.
(a) New to the scheme.
(b) Drivers with multiple own damage incidents. (that’s seems reasonable)
(c) Drivers who use their roadside recovery services in excessive, (if you get a duff car either push it home or preferably to the dealership)
(d) Or Drivers who have had multiple (8 or more) tyre replacements are required to Telematic Device installed. (looks like you will have to avoid the potholes and buy your own tyres)
Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.
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- April 18, 2026 at 12:25 pm #353624
So is this compulsory now for existing customers? Or just the under 30s and new people it’s very middle what I’m hearing at least
April 18, 2026 at 12:49 pm #353628So is this compulsory now for existing customers? Or just the under 30s and new people it’s very middle what I’m hearing at least
The rollout will start on new leases from April 2026, with the intention to review and analyze whether to introduce it across the board based on the feedback and results from the initial rollout.
April 18, 2026 at 12:52 pm #353629(c) Drivers who use their roadside recovery services in excessive, (if you get a duff car either push it home or preferably to the dealership)
So if through no fault of your own, you get a lemon, you will be punished!
April 18, 2026 at 1:25 pm #353637(c) Drivers who use their roadside recovery services in excessive, (if you get a duff car either push it home or preferably to the dealership)
So if through no fault of your own, you get a lemon, you will be punished!
No if you get a lemon you simply leave on the drive unused and catch the bus, if it breakdown you either tow it behind your mobility scooter or electric wheelchair simple.
Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.
April 18, 2026 at 2:02 pm #353639So is this compulsory now for existing customers? Or just the under 30s and new people it’s very middle what I’m hearing at least
The rollout will start on new leases from April 2026, with the intention to review and analyze whether to introduce it across the board based on the feedback and results from the initial rollout.
According to the Drive Smart Department, It is not only new leases, It includes a change of circumstances on the policy, if you add a person under 30 to your insurance policy, then every other driver on the policy will have to be linked up to the Drive Smart system.
It is an indication of how many complaints/problems/change of policy’s, they are expecting to get, that they have even set up a separate dedicated Drive Smart Department.
It will deter a lot of members from including someone under 30 on their policy, which is no doubt the objective.
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This reply was modified 1 month ago by
Callmejohn.
April 18, 2026 at 3:21 pm #353645The key point is: “Introduce it across the board”.
In order to not discriminate against new users, everyone will have it installed.
It will take Motability and the manufacturers time to stock up on units and roll it out across every member.
April 18, 2026 at 4:45 pm #353647The key point is: “Introduce it across the board”. In order to not discriminate against new users, everyone will have it installed. It will take Motability and the manufacturers time to stock up on units and roll it out across every member.
But they are not saying that, for Drive Smart if applicable “you have to accept the term and conditions’
I would NOT accept the terms and condition I would just simply leave the scheme, especially after 1st July with the VAT added there are better deals outside the scheme the Tesla 3 for one.
Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.
April 18, 2026 at 5:54 pm #353648So if someone is under 30 and mid lease, does that mean they have to have drivesmart installed, or will it be if they are still under 30 when their next lease starts?
April 18, 2026 at 6:06 pm #353649So if someone is under 30 and mid lease, does that mean they have to have drivesmart installed, or will it be if they are still under 30 when their next lease starts?
It would only kick in when there is a new lease or insurance change, with a new under 30 additional driver added.
April 18, 2026 at 8:17 pm #353654Exactly this! Anybody thinking otherwise is extremely naive I’m afraid.
Ive got just over a year left on my current lease so my decision is leave in a years time or leave now and pocket £1k back on my advance payment.
Motability, as we all knew it, is over. It’s as simple as that I’m afraid. I’d say the direction it’s now heading is a deliberate path, a path of destruction on behalf of government and policy makers. It’s over.
April 18, 2026 at 8:19 pm #353655So if someone is under 30 and mid lease, does that mean they have to have drivesmart installed, or will it be if they are still under 30 when their next lease starts?
It would only kick in when there is a new lease or insurance change, with a new under 30 additional driver added.
For now, as it stands. This is coming in for everyone. It would be extremely naive to think otherwise at this stage I believe.
April 18, 2026 at 8:41 pm #353657After a conversation I had with my mp, I’d guarantee that it’s coming in for everyone. Politicians are under the impression that the Drive Smart system will cut out all misuse. Whether that’s fed from senior Politicians or Motability I’ve no idea but there’s quite a few who have been fed that combined propaganda of there being lots of people abusing the scheme and that Drive Smart will, somehow, catch everyone out.
I'm Autistic, if I say something you find offensive, please let me know, I can guarantee it was unintentional.
I'll try to give my honest opinion but am always open to learning.Mark
April 18, 2026 at 9:00 pm #353660Here’s some of the recent posts on the NI Motability page. I saw another when the lady said her son’s
policy was cancelled because he was driving on the wrong side of the road. She said that at the time he had been driving past roadworks and had no choice. Another had their policy cancelled after being accused of driving at 70 in a 30. He was on a dual carriageway, and the 30 road ran parallel. He was able to prove this with his dashcam.April 18, 2026 at 9:01 pm #353661
April 18, 2026 at 9:02 pm #353662
April 18, 2026 at 9:48 pm #353663So if someone is under 30 and mid lease, does that mean they have to have drivesmart installed, or will it be if they are still under 30 when their next lease starts?
It would only kick in when there is a new lease or insurance change, with a new under 30 additional driver added.
For now, as it stands. This is coming in for everyone. It would be extremely naive to think otherwise at this stage I believe.
After finding the exact car I want and getting finance pre approved I’ve pretty much decided to make the move now as if I leave early I get back £1300 from my AP which will fund 1/2 my deposit on finance. And … unlike MB and chucking away £4000 on an AP at least I will own my next car at the end of 3 years and my payments will be a mere £140 a month compared to £350 on MB. A no brainer in my books. 👍
April 19, 2026 at 5:41 am #353669So if someone is under 30 and mid lease, does that mean they have to have drivesmart installed, or will it be if they are still under 30 when their next lease starts?
It would only kick in when there is a new lease or insurance change, with a new under 30 additional driver added.
They are already rolling them out to existing customers with an under 30 driver, I wish this answer were correct but unfortunately its not.
From Motability FAQs on Drive Smart page –
‘If you or any of your drivers are under 30, Drive Smart will soon be included with all new applications. Your device will be posted to you after you collect your new vehicle.
We will also start contacting existing customers with an under-30 driver on their lease to arrange adding Drive Smart to their current vehicle. ‘
April 19, 2026 at 6:51 am #353672You first have to accept the term and condition for Drive Smart
Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.
April 19, 2026 at 6:59 am #353673You first have to accept the term and condition for Drive Smart
Absolutely but you only have three choices – Accept terms and conditions and install Drive Smart, remove any under 30 driver or Cancel Agreement and return the car.
Remaining on the insurance but not accepting the terms and conditions and not installing Drive Smart isn’t an option.
Dont get me wrong this is hugely affecting me and I am hoping to come off the scheme but I am going to struggle to borrow or find cash to even get a basic older car.
April 19, 2026 at 8:07 am #353674A few months ago out of curiosity I input all my Suzuki Across details on the Martin lewis site Hasting offered almost quotation was almost £150 less if I had a Drive Smart tracker.
Personally Drive Smart is a no no, I understand were you are coming from unfortunately Mobility Operations are 4 major banks who have a vulnerable captive audience they are a profit making business, as opposed to Mobility who are a charitable organisation.
Financially I am ok , I am in 2 minds just to walk away and buy a used vehicle, Mobility Operations seems to be moving away from us, that’s probably the Goverments intetions
Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.
April 19, 2026 at 11:08 am #353676April 19, 2026 at 11:32 am #353679I’ve just seen this. I don’t know what chance they have of succeeding
April 19, 2026 at 11:37 am #353680I’ve just seen this. I don’t know what chance they have of succeeding

None!
April 19, 2026 at 11:44 am #353681They’re literally saying to get a Motability car you must have a mobile phone with whatever requirements the drive smart app has. Why should they use my data?
You have 10 days to fit the device and install the software, can’t wait to present them with a Nokia 3310 and say how do I put the app on it.
Since when was it a requirement to have a smartphone to have a car. I turn mine off or it goes in airplane mode in the car. I’m not installing spyware on my phone that’s a bridge too far, way too far.
I see this was also brought up in parliament. The trial in NI saw 300 of us lose their cars and 25% of us will be affected by the mileage reduction too.
I still think this was MB opening gambit if they got away with it great, if not they go to slightly less restricted terms and say see we listened…. Try and come out looking like the good guys.
April 19, 2026 at 11:45 am #353683They have really got it in for us, I surprised they haven’t suggested speed limiters etc. The next stage going to cut back the mobility element of PIP ?
Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.
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policy was cancelled because he was driving on the wrong side of the road. She said that at the time he had been driving past roadworks and had no choice. Another had their policy cancelled after being accused of driving at 70 in a 30. He was on a dual carriageway, and the 30 road ran parallel. He was able to prove this with his dashcam.

