Motability question? We can answer it.

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  • #173917 Reply
    Brydo

    There are many questions members have about the motability scheme such as :-

    Can I extend my lease?

    Can I change my car before my contract is up and if so will it cost me anything?

    How much is the GCB and will I get it if I have a few scratches?

    What happens if I lose PIP?

    If you have any questions about motability, then this is the place to come. We have many knowledgeable members only to willing to give advice. Many of our members have been on the scheme for decades and know virtually everything there is to know about the scheme.

     

Viewing 25 replies - 101 through 125 (of 134 total)
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  • #182321 Reply
    kezo
    Participant

    If you were to have a puncture and used the canister to facilitate a temporary repair, I would assume krap fit would replace the canister when you took your vehicle in for repair/tyre change. Or I would imagine you could also get a no cost replacement from the dealer through mb.

    #182330 Reply
    Richums
    Participant

    I hit a curb back in 2016 which caused about a 1 inch tear in the tyre sidewall, the tyre stuff was totally useless so Motability arranged for a tow truck to get my car home (which was only 3 miles thankfully as I had my 2 year old with me) and then arranged for Kwik Fit to come out and fit a new tyre. I then had to contact my dealer (Citroen at the time, not sure if it makes a difference) to arrange collecting a new tyre repair kit.

     

    #182815 Reply
    Harry Carson

    Good afternoon

    Has anyone, other than me, had to provide a deposit/security deposit ( £250, refundable on delivery of car)? Not an AP, purely, it seems, a gesture of goodwill on my part.

    I failed to ask if it would be witheld if I withdrew my order. Sometimes I question everything. Sometimes things seem less significant.

    Just wondering, while I wait for the email announcing the arrival of a new car ( September according to the Motability order on my account).

    I’m glad this forum exists. Seriously.

    Harry

     

    #182816 Reply
    Glos Guy
    Participant

    Good afternoon Has anyone, other than me, had to provide a deposit/security deposit ( £250, refundable on delivery of car)? Not an AP, purely, it seems, a gesture of goodwill on my part. I failed to ask if it would be witheld if I withdrew my order. Sometimes I question everything. Sometimes things seem less significant. Just wondering, while I wait for the email announcing the arrival of a new car ( September according to the Motability order on my account). I’m glad this forum exists. Seriously. Harry

    Hi Harry. Whilst it’s not common, dealers are allowed to ask for a deposit. In reality, very few do, but the Motability website makes it clear that it is at the discretion of the dealer. If, for some reason, you decide to cancel the order, the dealer is obliged to refund it to you. When you order a Motability car you have not entered into a legally binding contract until the point that you enter your PIN when you take delivery of the car and, even then, your contract is with Motability Operations and not the dealership.

    #182819 Reply
    Harry Carson

    Glos Guy Sir

    Thank you for the clear yet detailed explanation regarding’deposits’. While the dealership may not have news they are failing to reply to my infrequent polite emails. Of course macro economics are beyond their control courtesy is usually a prerequisite of good business practice.

    I must consider whether starting elsewhere is unwise and the impulse to do so merely spite on my part.

    It’s only a car and I have a good one. Nevertheless, a small part of me is reluctant to reward a company that fails to communicate, nor to acknowledge.

    Again, thank you.

    Harry Carson

     

     

     

    #182826 Reply
    Glos Guy
    Participant

    You are welcome Harry. Sadly, good dealers who keep their customers updated frequently are in the minority, We were lucky with ours but have had poor service from several (VW) dealers in the past. Over the years I have discovered that some dealerships have poor sales people but good service departments and vice-versa. It’s worth remembering that you only deal with the sales people until the car arrives!

    As you will know, if you start all over again you will have a very long wait, whatever you order. What I would be doing in your situation is making sure that the dealer has actually ordered your car with the manufacturer. Anything showing on the Motability website is not confirmation that an order has been placed, just that Motability has authorised that the dealership can do so. Any dates are just a guess based on what the dealer has inputted. These are rarely accurate.

    Depending on the manufacturer, you should be able to get a tracking number once an order has been placed with the manufacturer. Unfortunately, many dealers don’t place the order for many months after the customer thinks they have ordered, as they don’t have any available build allocations left for that model. This issue crops up continuously on this forum, yet dealers will rarely, if ever, own up to this as they want your business. It only becomes apparent when someone else has ordered the same car and gets it much quicker, this always being down to one dealer having immediately available build allocations at the point of ‘order’ and another having to wait several months until they are able secure any.

    #183528 Reply
    Del

    I’m currently waiting for a 7kw wall charger to be fitted and was wondering in 3 years time if I didn’t renew with a electric car would the charger be removed?

    #183531 Reply
    joss
    Moderator

    Hey there @Del

    I have looked at motabilty Web site, I can,t find anything relating to your question. Maybe. Worth giving motabilty customers service a call.

    Let  use know  what they say.

    Joss
    Current car BMW X2 2.0i Sport sDrive Auto 2019 with Sport pack
    Last car Ford Focus Titanium 1.5 TDCI

    "Men fight for liberty & win it with hard knocks. Their children brought up easy, let it slip away again, poor fools. And their grandchildren are once more slaves" - D.H. Lawrence

    #183532 Reply
    struth
    Participant

    Hey there @Del I have looked at motabilty Web site, I can,t find anything relating to your question. Maybe. Worth giving motabilty customers service a call. Let use know what they say.

    i dont think so. its fitted to you via a govt scheme. plus what would they do with used units. knowing motability they wont reuse them.

    Current Car: Hyundai Kona Premium EV...2 way 40kg hoist
    Last Car: Toyota C-HR Excel Hybrid...4 way 80kg hoist

    #183534 Reply
    Richums
    Participant

    I’m currently waiting for a 7kw wall charger to be fitted and was wondering in 3 years time if I didn’t renew with a electric car would the charger be removed?

    Hi, I’m considering an electric vehicle and have spoken to Motability regarding wall chargers.

    Motability will only pay for one installation of a charger per customer, and once it is installed it becomes yours. Any problems with it that occur after the initial installation will be yours to pay for.

    After your EV lease ends, if you choose to go back to ICE then the charger will remain there and you can do with it what you wish, but Motability will not pay for another charger if you go back to electric at a later date.

    If you move house at any point after, the installation costs for a new charger will be yours alone and Motability will not pay for another charger.

    You also don’t have to have a charger installed once you order or collect an EV.

    Hope this helps.

    #184656 Reply
    Karen

    I am looking at getting a Mobility car, this would be the first time. I had a crash recently so had to claim on my insurance, my question is would I still be eligible for a car on the Scheme?

    Thanks

    #184664 Reply
    Del

    Question about windscreen excess

    Are we always liable to pay the excess on a screen replacement . Mine cracked from the bottom edge  up cannot see any stone chip just looks like glass failure

     

     

    #184669 Reply
    BigDave
    Participant

    Question about windscreen excess Are we always liable to pay the excess on a screen replacement . Mine cracked from the bottom edge up cannot see any stone chip just looks like glass failure

    It maybe helpful to state the make/model in case members here have suffered similar.

    However, I think the problem you may have is proving the crack wasn’t caused by debris damage (stone etc).

    Have you looked on online owner’s groups etc for your vehicle to see if cracking of windscreen is a prevalent manufacturing fault on your particular vehicle?

    You could chance speaking with your dealership or manufacturer and asking them if it is a prevalent fault, however I doubt they would say it is (even if it actually is)!

    Have you checked if your vehicle is subject to a recall for anything to do with the windscreen:

    https://www.gov.uk/check-vehicle-recall

    If not, other than having your windscreen scientifically/forensically examined (which may cost a fortune), I think you maybe stuck with the £50 excress for replacement.

    https://www.motability.co.uk/contact/faqs/i-have-a-chipcrack-in-my-window-what-should-i-do

    #184670 Reply
    kezo
    Participant

    Tricky one in can you prove it was screen failure. Have you looked on other forums specific to  your car or the web in general to see if there is a history of screen failure, which you can use as extra evidence.

    I would speak to Motability and tell them you believe it is screen failure and see what they say and request an assessment of how it was fitted at the factory, which can only be done when the seals are off.

    Incidentally what car do you have and is it newish.

    #184672 Reply
    Wigwam
    Participant

    Del, you may not see where a stone started the crack but windscreen repairers can detect what seems invisible and make it visible.  If you take the car to Autoglass they can test it.

    #184700 Reply
    ChrisK
    Participant

    Reminds me of a time may years ago before we had laminated windscreens and had my company van windscreen break so got a new one and before I left the trading estate (about 200 yards) the screen broke against and no way would the windscreen repairs take responsibility for it because they said the screens can break at anytime so the boss had to pay for another one.

    The windscreen company said the van I was in (Ford Escort) must have been in an accident that warped the aperture of the window, a van that was 2 months old at the time.

    So I think you might just have to pay the £50 excess and be done with it and is it worth the hassle for fifty quid.

    #184702 Reply
    ChrisK
    Participant

    I am looking at getting a Mobility car, this would be the first time. I had a crash recently so had to claim on my insurance, my question is would I still be eligible for a car on the Scheme? Thanks

    Hi Karen

    I can’t imagine that would be a problem for you joining Motability unless a serious offence was the cause of a claim.

    #184705 Reply
    kezo
    Participant

    I am looking at getting a Mobility car, this would be the first time. I had a crash recently so had to claim on my insurance, my question is would I still be eligible for a car on the Scheme? Thanks

    Highly unlikely as ChrisK has pointed out.

    #185252 Reply
    Kim

    My car has been damaged back passenger rear light, smashed but it’s not terrible but noticeable. Other than this the car is in perfect condition and I’m due to hand it back wednesday: however I’m worried motability will charge me and can’t call insurance as it’s 300 excess because I’m under 25 and can’t afford this, any advice?

    #185259 Reply
    kezo
    Participant

    The worst that  will happen is you will loose your good condition bonus £600 and wouldn’t affect your insurance as you wouldn’t be making a claim. However Ive heard of cars going back with all manner of dents and scratches and still got their £600 GCB

    Now if your able to source a new light for under £200 and get it fitted you wouldn’t take a massive hit if you were to loose your GCB.

    Can you post a picture of the damage rather than advising you blind, or my advice is ask the question here as well include a picture if you can of the damage here as I think you will get a more reply’s.

    https://forum.whichmobilitycar.co.uk/forums/topic/motability-question-we-can-answer-it/

     

    #185260 Reply
    kezo
    Participant

    Ignore the link I see you posted there 🙂

    #185647 Reply
    Tom

    Can anyone tell me if the batteries in a key fob remote are covered by Motability, please? And if so, should I make the request through the car dealer?

    I have 2 fobs and until recently I only ever used one, but both of them are giving a “low key battery” warning on my dashboard.  I find this a bit odd, but I suppose it’s plausible, because the car is 4 years old now.

    Thank you in advance for any helpful feedback.

    #185654 Reply
    kezo
    Participant

    Can anyone tell me if the batteries in a key fob remote are covered by Motability, please? And if so, should I make the request through the car dealer? I have 2 fobs and until recently I only ever used one, but both of them are giving a “low key battery” warning on my dashboard. I find this a bit odd, but I suppose it’s plausible, because the car is 4 years old now. Thank you in advance for any helpful feedback.

    Yes they are covered just pop into your dealer and they will  replace the batteries.

    #185655 Reply
    sean1969

    Yes, I got mine replaced at its last service as notice came on dashboard for no cost

    #185668 Reply
    joss
    Moderator

    Asda kiosk £2.50 fitted. Just saying.

    Joss
    Current car BMW X2 2.0i Sport sDrive Auto 2019 with Sport pack
    Last car Ford Focus Titanium 1.5 TDCI

    "Men fight for liberty & win it with hard knocks. Their children brought up easy, let it slip away again, poor fools. And their grandchildren are once more slaves" - D.H. Lawrence

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