Motability question? We can answer it.

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  • #173917
    Brydo

      There are many questions members have about the motability scheme such as :-

      Can I extend my lease?

      Can I change my car before my contract is up and if so will it cost me anything?

      How much is the GCB and will I get it if I have a few scratches?

      What happens if I lose PIP?

      If you have any questions about motability, then this is the place to come. We have many knowledgeable members only to willing to give advice. Many of our members have been on the scheme for decades and know virtually everything there is to know about the scheme.

       

    Viewing 25 replies - 26 through 50 (of 713 total)
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    • #174355
      Dante

        I changed sit ti chances in health and worsening disability had to move from  manual to auto & this was sorted by MO and I can’t recall if they charged me £50 or not & no GCB element back.

        i almost changed my latest car due to a number of issues with the engine management / dealer and concerns on safety but it was so convoluted and there was the vivid impact (lockdowns etc) I had also applied to the motability charity for help towards my AP, due to my financial situation  on benefits and no income nor savings etc…. I had down my homework and shortlisted three  cars whuch met my access, physical, practical needs.
        i put forward the three as an expert in my one health / disability & the notability charity came back with 3 different cars which had been on a long list or not considered by me – so I couldn’t change and was unable to accept the grant (which part paid the AP) and couldn’t order the best new vehicle to suit my access and disability needs. I know that there needs to be proper checks and balances but both motability operations and motability charity need to have a better training and understanding in disability awareness / social model of disability etc…. ( don’t even get me started on dealers and disability awareness).
        Without doubt there needs to be policies and procedures to ensure and mitigate against misuse of the scheme but also current policies and procedures need to be fit for purpose too.

        #174367
        ChrisK
        Participant

          Hi Dante

          Motability are bit like that, same goes for the DWP that they know all about your disability without ever meeting you.

          #174536
          VictorOne

            Could someone explain why, on the Peugeot site, that the 5008 Allure Premium is more money, than the second to top of the range, GT? It’s just absurd.

            Have they even realised? The Allure Premium in terms of trim level is further down the list so just how can this be? Would we go to BMW and see an M3 worth less than a 318…

            The whole system is just absurd. Where I’m gonna find £3749 from is beyond me, I wish I’d never ordered now, constant anxiety and worried to death that I just can’t afford it. Oh well. Absolute nightmare.

            #174544
            BigDave
            Participant

              Could someone explain why, on the Peugeot site, that the 5008 Allure Premium is more money, than the second to top of the range, GT? It’s just absurd. Have they even realised? The Allure Premium in terms of trim level is further down the list so just how can this be? Would we go to BMW and see an M3 worth less than a 318… The whole system is just absurd. Where I’m gonna find £3749 from is beyond me, I wish I’d never ordered now, constant anxiety and worried to death that I just can’t afford it. Oh well. Absolute nightmare.

               

              It occasionally happens on the scheme, for example where the expected value of the higher specced model is expected to be much higher than a lower spec model at lease end as it may be more desirable.

              Also, as we are not party to what Peugeot and Motability discuss, it could be that Peugeot have a reason for wanting to push the higher spec model over the lower spec one. For example if Peugeot have a lot of parts ‘in the bins’ for the higher spec model but are short of lower spec trim or other parts.

              These are just a couple of examples where this could possibly occur.

              If you are worried now about affordability of the vehicle, have you for example considered cancelling it and to give a few possibilities:

              1.      Extend your current lease if you have a suitable vehicle.

              2.      Look for a vehicle with a lower AP.

              You will not win any friends at the dealership nor Motability if you turn up after they have registered the new vehicle in your name and say ‘Sorry, I can’t afford it’

              The earlier you cancel the better, if only for your piece of mind and anxiety levels if you know already you cannot afford it.

              #175758
              sean1969
              Participant

                Hi folks, just a quick question.

                I had extended my lease this month for an additional 2 years only to go for another car which is ordered and due March/ April 2022. AP £2200

                However, I am not sure about it as there are a few things that are fantastic and some so not fantastic about the car. I feel it is a lot of AP for what I am getting as the car I have now was, I think £895 AP (Kuga Titanium X Edition). I did want the Qashqai Tekna + but it is not on the scheme just now.

                I am contemplating to just wait for Q2 2022 or do I just bite the bullet and take delivery of the car. If I don’t want the car now, where do I stand with Mota? Do I just call the dealer and cancel then contact Mota to advise them of cancellation?

                Any help appreciated.

                Cheers

                Current car 2019 Ford Kuga 1.5T Titanium X Edition (White)

                On order new Vauxhall Grandland Ultimate 1.2 Turbo (Ruby Red)

                #175762
                Glos Guy
                Participant

                  If you re having second thoughts, the sooner that you cancel the better. However, £2,200 isn’t a huge AP in the current climate, so if you cancel you may be wise to wait the full 2 years (or most of it) before you re-order. AP’s are likely to be high until the chip shortage eases, which is unlikely to be before next year. Cancelling now and reordering next quarter may at best achieve nothing and at worst could cost you more.

                  What have you ordered? Maybe those with knowledge of the car could reassure you?

                  #175773
                  sean1969
                  Participant

                    Glos Guy, thanks for that and I totally agree with you. It is a tricky one but it’s not the AP that is niggling me, I’m just not sure about the car being honest. It is a Jeep Compass 1.4 petrol Limited (brand new model) in black. It does look nice and I bought a new up to date wheechair so it would fit in the boot too.

                    Cheers

                     

                     

                    Current car 2019 Ford Kuga 1.5T Titanium X Edition (White)

                    On order new Vauxhall Grandland Ultimate 1.2 Turbo (Ruby Red)

                    #175944
                    paul helliwell

                      my scooter has damaged the plastic lip on the inside of the car {broken a piece of plastic} do i need to replace this to get my gcb or will it go down as ware and tare?

                      #175961
                      Rob

                        Hi my father in law is looking to put in his first ever order for a mobility car. He’s looking at an MG HS or Skoda Kamiq and was wanting me to go with him today to a dealer to place an order. I was talking to a friend who has a family member on the scheme and they are saying that they received an email saying that there are a load of new cars coming to the scheme this week? Was wondering if anyone can confirm this is true and maybe my father in law would be better holding off another few days to see what comes available? Any help would be greatly appreciated thanks.

                        #176011
                        ChrisK
                        Participant

                          my scooter has damaged the plastic lip on the inside of the car {broken a piece of plastic} do i need to replace this to get my gcb or will it go down as ware and tare?

                          That’s all comes under fair wear and tare and GCB will be paid.

                          My scooter damages the back of the back seat and the back door and my disability cause undue ware on the bolsters of the drivers seat but a good valet would easily fix it for a few quid.

                          #176013
                          Dante

                            Ref the MG HS yes there are a few shops due to dock soon with lots of MG’s – many preallocated. On the main MG social media forums most ppl who ordered late last year where told April / May 22 delivery but many getting calls to expect sooner. It’s also worth phoning around & travelling to other dealers who have live, unallocated, unregistered stock in stock. Good luck – btw my HS is the most comfortable suv I’ve had in the scheme & much bigger than the kamiq

                            #176039
                            paul helliwell

                              thank you ChrisK

                              #176388
                              Laura

                                Hey, my 5 year lease runs out on 22/2 and so far found nothing to change it to. As in posts before I have a Sportage as need height to get in, big boot, automatic transmission, electronic handbrake as my left arm has major nerve damage from an op years ago and I want an electric boot as my shoulders dislocate easier now. Part of my condition my joints go out more than me. Haha
                                anyways, do I have to call motability to say I’ve still found nothing and will they honour a 6 month extension as even if I did order it maybe over 6 months to get car built and landed. Or I’ll they just do it automatically? This has been making me quite I’ll as I’m worried il be without a car soon if something suitable doesn’t come on the sceme with an ap I can pay. I’m a single mom with a disabled child too and the ap are so high it’s not as if I want anything too fancy just a few things like I said earlier and a reverse camera as to turn my head I can but the pain in my back means I’m a bit slower to do so, so I am not relying on a camera it helps me just for those days where my neck is so stiff.

                                can anyone advise please thank you

                                #176394
                                Rene
                                Participant

                                  In terms of available cars, there’s really nothing.

                                  The “best” option, in my opinion, currently would be the Vauxhall Grandland in your case, but even that isn’t cheap (just the most affordable “big” car at the moment, with decent kit).

                                  You definitely should call them, i don’t think they extend automatically. Just explain to them that there’s nothing that accommodates your disabilities, and the very few that somewhat do (5008 or something) are so stupendously priced that you simply cannot afford to change at this moment. They should be able to help you.

                                  Prior: SEAT Ateca Xcellence Lux 1.5 TSI DSG MY19
                                  Current: VW Golf GTE PHEV DSG MY23

                                  #176396
                                  joss
                                  Moderator

                                    @Laura Yes you do need to call Motability customer service asap. I understand your situation Laura. Customer services will give you the best advice as to what your options are.

                                    Joss
                                    Current car: Peugeot 308 GT Premium 1.2 Pure tech Petrol.

                                    #176464
                                    Laura

                                      Thank you ? will call them . Last time I spoke to them they went in about a duster I was like no thanks the boot im sure is 1/2 the size I have now

                                      #176502
                                      Volkswin

                                        Just a quick one for the wife, when should you sign for your mobility car?

                                         

                                        #176527
                                        BigDave
                                        Participant

                                          Just a quick one for the wife, when should you sign for your mobility car?

                                          You ‘sign’ for the vehicle by entering the PIN (that Motability would have sent you) when you collect the vehicle.

                                          Only enter the PIN when you are happy that the vehicle is ‘as ordered’ – ie the correct model/engine/gearbox/trim/equipment/colour etc and that everything works. Also that any aids/adaptions are fitted and working.  Check that there is no damage to the vehicle as well.

                                          Only when you are fully satisfied, enter the PIN on the dealers computer and pay any advance payment due to the dealer.

                                          Sometimes a dealer may say ‘let’s get the paperwork (including PIN entry) sorted and then I will show you the vehicle’ or words to that effect. Insist that you see and fully check the vehicle first.

                                          #176589
                                          Rene

                                            What BigDave says there is very important, as we recently had someone who signed first and then figured out that stuff was missing, which brought a rats tail of headaches afterwards.

                                            The e-sign/PIN is only to be put in once you’re happy with the car, don’t get coaxed into signing first before you see and inspected the car (check that all optional extras are there, check the paint for damage etc).

                                            #176612
                                            volkswin

                                              Cheers thought that was the case, we couldn’t remember from the last one we had.

                                              Dealer is pushing for us to sign now even though we are not expecting the car till April/May at the earliest.

                                              #176625
                                              BigDave
                                              Participant

                                                Cheers thought that was the case, we couldn’t remember from the last one we had. Dealer is pushing for us to sign now even though we are not expecting the car till April/May at the earliest.

                                                There is definitely a ‘wheel off’ if the dealer wants your PIN now for a April/May hand-over.

                                                As posted above, do not enter your PIN (or let the dealer have sight of it) until after you have fully inspected the new car on collection day.

                                                It will be worth speaking with Motability about this as dealers should be fully aware of when the PIN needs to be entered.

                                                #176661
                                                william gregson

                                                  HELLO

                                                  i have a 2020  ford toureno costom mobility  vheicle only  6000 miles

                                                  that i wold like to px for vw caddy maxi life mobility car

                                                  do you px vehicles new or second hand

                                                  or can you recomend  any one

                                                  regards bill

                                                  #176753
                                                  Avatar photostruth
                                                  Participant

                                                    pretty sure a dealer can recover that pin if he knows his business, but i agree that you need to wait til its time to pick car up. i knew my dealers specialist so let him inspect it for me, as i was very lame at time and wouldnt be able really. he said it was bang on and it was. he even brought it to my house as as i say i had had an accident and could barely walk with 2 sticks.  knowing your man will help a lot, but with 2/3 months and maybe more to go, not a chance, even if its your mother lol

                                                    Current Car: Hyundai Kona Premium EV...2 way 40kg hoist
                                                    Last Car: Toyota C-HR Excel Hybrid...4 way 80kg hoist

                                                    #177059
                                                    Volkswin

                                                      My wife due to her disability can only drive an automatic vehicle as per her licence.

                                                      On a recent trip to a dealer the mobility rep stated that as she can only drive an auto we should be able to apply a grant to cover the disparity between the manual and auto as my wife has no option other than to drive an automatic.

                                                      Having had a number of mobility vehicles over the years we we not aware that this was a possibility, so my question would be is the dealer correct and if so is the grant means tested?

                                                      Thanks in advance.

                                                      #177061
                                                      Glos Guy
                                                      Participant

                                                        My wife due to her disability can only drive an automatic vehicle as per her licence. On a recent trip to a dealer the mobility rep stated that as she can only drive an auto we should be able to apply a grant to cover the disparity between the manual and auto as my wife has no option other than to drive an automatic. Having had a number of mobility vehicles over the years we we not aware that this was a possibility, so my question would be is the dealer correct and if so is the grant means tested? Thanks in advance.

                                                        First I’ve heard of it Volkswin. I don’t think that’s true, but I’ve never explored grants as we would fail any means test. Others with experience of them can advise. I am guessing here, but maybe those who are eligible for grants may get the need for an auto considered in the value of any grant, but a high proportion of Motability customers need an auto due to their disabilities and the premium over a manual is a source of much complaint on this forum, so I’m pretty sure that the need for an auto isn’t a factor for those not normally eligible for grants. I don’t agree with it BTW. I think that those whose disabilities require an auto should be able to get one for the same price of a manual and it shouldn’t be means tested. After all, Motability could easily afford to subsidise this out of their vast profits.

                                                      Viewing 25 replies - 26 through 50 (of 713 total)
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