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There are many questions members have about the motability scheme such as :-
Can I extend my lease?
Can I change my car before my contract is up and if so will it cost me anything?
How much is the GCB and will I get it if I have a few scratches?
What happens if I lose PIP?
If you have any questions about motability, then this is the place to come. We have many knowledgeable members only to willing to give advice. Many of our members have been on the scheme for decades and know virtually everything there is to know about the scheme.
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@matty125 If you don’t have the commitment in writing then I fear you are relying on good will from the dealership. There is always room for manoeuvre. The line that many dealers use (“all we get from Motability orders is a small handling fee”) is hogwash, as each Motability order also counts towards their volume targets, which determine their overall discounts from manufacturers and bonuses.
Without me even asking, not only did our Hyundai dealer fully charge our PHEV, but they supplied it with a full tank of petrol as well. They would have still made a handsome profit on the car. I’d suggest a polite conversation along the lines of how disappointed you are that they had promised both the lower AP and the £500 contribution and if that doesn’t work ask if they can meet you half way. Good luck but if you aren’t successful try not to let it take the shine off your new car. You were happy to order it at the price you are paying and it’s a lovely looking car. The AP on our Tucson dropped £1,550 less than 2 months after we took delivery. Some you win, some you lose!
Keep any conversations polite, you’re more likely to get somewhere.
And although you’re technically right that the car is already registered to you, it’s not your responsibility until you enter your pin. The dealer will know this and won’t want to be left with a pre registered car, so if you’re prepared to meet halfway with him, there’s a good chance he’ll do it.
Good luck, and as Glos Guy said, don’t let this take the shine off new car day. I picked mine up on Tuesday and love it, so while your issue is frustrating, you’ll soon move on once you realise what a great car it is.
After waiting 6 months for a Motability vehicle after I was told the approximate waiting time was 12 weeks for the vehicle to arrive. I am considering giving up and apply for a different vehicle with a different dealership. Because the original ordered vehicle is still displaying in my Motability account, what is the procedure to remove the vehicle so that I can re-apply for a different vehicle?
After waiting 6 months for a Motability vehicle after I was told the approximate waiting time was 12 weeks for the vehicle to arrive. I am considering giving up and apply for a different vehicle with a different dealership. Because the original ordered vehicle is still displaying in my Motability account, what is the procedure to remove the vehicle so that I can re-apply for a different vehicle?
Inform your original dealer you wish to cancel your order. They should then cancel it on their systems. This should then ‘open up’ your ability to re-order a new vehicle from elsewhere.
If your dealer is somewhat tardy in doing so, or there is a problem, contact Motability Operations who can ‘over-ride’ things and cancel the order to allow you to re-order a new vehicle.
I contacted Motability about cancelling my vehicle and I was informed that the dealership may charge a cancellation fee at their discretion. Surely this cannot happen after waiting 6 months for the vehicle and there is still no sign of any delivery or any updates, especially when I was told that the vehicle should be ready for collection after 12 weeks of placing the order.
I contacted Motability about cancelling my vehicle and I was informed that the dealership may charge a cancellation fee at their discretion. Surely this cannot happen after waiting 6 months for the vehicle and there is still no sign of any delivery or any updates, especially when I was told that the vehicle should be ready for collection after 12 weeks of placing the order.
They say this in order to deter people from messing dealers around but, in reality, I’ve never known anyone be charged a fee. If you explain to the dealer the reasons for you cancelling I’m sure you’ll be fine, but if you have any issues come back here and we can help, as you have not entered into a legally binding agreement. Over the years I’ve assisted two forum members when dealers tried to retain deposits and in both cases they got their money back but, as I say, I’ve never known a dealer try to apply a cancellation fee, probably because they know that they couldn’t enforce it!
One of the named drivers on our motability account has recently married, therefore changed name. We’ve just had the new driving license back after changing with DVLA.
How do we change the name on the motability account for insurance purposes? There isn’t an option to amend, just remove or deactivate. Would me removing her and re-adding with the new name and license number work straight away?
@Mcdon18 If you have a motability on line account, you can do it from there. Go here https://myaccount.motabilityoperations.co.uk/account-new-to-scheme and then select “Manage your named drivers” Second down on the left.
This will take you to the insurance page. From there, just click on the link at the bottom. This will take you to your insurance account page, from there you will see the “manage drivers tab” it’s then straight forward from there.
EDIT sorry mis read. You have to use their ” vitual assistant” located here. https://motabilityscheme.directline.com/contact-us available 24/7 365 days a year.
Joss
Current car: BMW X2 sDrive 20i M Sport 5dr Step Auto In metallic Portimão Blue. 04:10:2025
Previous car:Peugeot 308 GT Premium 1.2 Pure tech Petrol.Hi all, I’ve decided to give my Motability car back early (early termination) due to a decline in health and not being able to get out as much. Can someone please explain what happens with my PIP allowance and when does it restart?
If anyone who has been in this position before can share their experience please.many thanks
@adam90 Please read here https://www.motability.co.uk/get-support/end-of-lease/cars-wavs/leaving-the-scheme/#back
You will find all info there.
The Good Condition Payment (GCP) and your allowance
Once the dealer or supplier has let us know you’ve returned your car or WAVWheelchair Accessible Vehicle in good condition, we’ll send you your Good Condition Payment (GCP).We’ll ask your allowance provider to reinstate your allowance. It could take six weeks from the end of your lease until you receive your allowance again.
If it takes longer, please contact our customer services team on 0300 456 4566 and we’ll try to help.
Joss
Current car: BMW X2 sDrive 20i M Sport 5dr Step Auto In metallic Portimão Blue. 04:10:2025
Previous car:Peugeot 308 GT Premium 1.2 Pure tech Petrol.I ended my Motability lease months back and had no interruption in PIP payments, receiving payment the month after termination.
Just received pip award for full mobility. Hoping to get a vehicle asap. Would love a Volvo XC40 B4 Black Edition, but worried by potential lead time? Does anyone know current wait time for new orders?
Also are there any vehicles with very short wait times. Needs to be an Automatic. Preferably SUV.
thanksJust received pip award for full mobility. Hoping to get a vehicle asap. Would love a Volvo XC40 B4 Black Edition, but worried by potential lead time? Does anyone know current wait time for new orders? Also are there any vehicles with very short wait times. Needs to be an Automatic. Preferably SUV. thanks
There is an XC40 thread you will find on page 2. On there I think it was Injector got his car in 2 weeks from ordering. I was quoted 3 months by my local dealer which was fine by me as I cannot take delivery before Feb. I’ll be looking to order a B4 Plus this month. Speak to your local dealer or ring around to see how quickly they can get hold of one. I suspect the Black Edition may have to be built to order so it could be a 3 month wait.
Hi, a family member ordered a Black Edition in October & were initially told 3-6 months for a factory order. A further update from the dealer said it should be with them by January. So around 3 months.
Last month we collected our new motability car, but temporarily still have our previous (non-motability) car. Due to my wife’s disability, we didn’t have to pay for car tax on the old car. Am I right in thinking that now we have a motability car, car tax will become payable on the old car? If so, it doesn’t seem to be an automatic change, as it still shows as taxed on the gov.uk site. Thanks for any clarification.
Last month we collected our new motability car, but temporarily still have our previous (non-motability) car. Due to my wife’s disability, we didn’t have to pay for car tax on the old car. Am I right in thinking that now we have a motability car, car tax will become payable on the old car? If so, it doesn’t seem to be an automatic change, as it still shows as taxed on the gov.uk site. Thanks for any clarification.
You are only allowed the free disabled tax on one vehicle at a time. Generally it will be the Motability vehicle, but if the tax on the Motability vehicle would be less than on your own vehicle, you can switch it around by initially speaking with Motability, then visiting a Post Office to change the taxation class on your own vehicle.
You are responsible for dealing with the taxation on your own vehicle if you now have your Motability vehicle with the free road tax. You will need to change the taxation class on your own vehicle and pay for the road tax (or declare it as SORN (off road). You can change the taxation class at Post Offices that deal with road tax. There is no automated or ‘online’ system for this. You may have to pay the back tax so there was no overlap with the free tax on the Motability vehicle.
https://www.gov.uk/change-vehicle-tax-class/tax-due-to-run-out-or-changing-if-vehicle-is-exempt
If you have two vehicles registered to yourself, both with free road tax, eventually the DVLA will pick this up. What action they then take is up to them, but you could end up paying a penalty or even a fine along with any back tax owing. Hence it is in your own interest to sort it out asap.
Hi, I’m going to be able to order my next car in December. On motabilitys’ website it says you need a passport or driving licence as identification when you go to order at the dealership. I don’t have either of these and I don’t remember being questioned about it when I ordered previously. Can I use something else as i.d? I don’t have anything with a photo. Thanks.
You don’t have a photo driving license?
Is someone else going to be the main driver is you don’t have a driving licence?
1. A UK passport or driving licence for the appointee or customer applying.
2. If you do not have a UK passport or driving licence, we’ll also accept a current EEA photocard licence, member state identity card or a national identity card with a photo of the person applying.
Taken from https://www.motability.co.uk/get-support/faqs/can-i-change-my-mind/
Joss
Current car: BMW X2 sDrive 20i M Sport 5dr Step Auto In metallic Portimão Blue. 04:10:2025
Previous car:Peugeot 308 GT Premium 1.2 Pure tech Petrol.Hi, I’m going to be able to order my next car in December. On motabilitys’ website it says you need a passport or driving licence as identification when you go to order at the dealership. I don’t have either of these and I don’t remember being questioned about it when I ordered previously. Can I use something else as i.d? I don’t have anything with a photo. Thanks.
In addition to Josh’s post above, do you not have such as a disabled persons bus pass (which has a photo), or even a ‘Voter’s ID card’ issued by the government?
I am just wondering how you would go about such as opening a bank account etc which generally requires such ID.
If you really do not have anything offical with your Photo on it, I would speak with Motability and see what they advise.
Hi
First post, so hello to all
I have just ordered my first car, and whilst signing the forms the other day the Motability person at the dealership said something I wasn’t expecting.
He said it is their policy, the day before collection, for me to….
1: Pay £30 by card so they can put the same amount of fuel in (how do I know)
2: Give them my PIN so they can sort all the necessary paperwork out so it’s a quick handover the next day (say’s online that you have to check the vehicle first on collection)
I may be new to this but it doesn’t seem right, any thoughts please.
Don’t do it, never give the dealer your pin no, report them to Mobility.
Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.
Cheers I won’t. Is the fuel payment request normal?
Difficult one, but on balance, I’d say it’s more unusual than not.
Ask them to put a small amount of fuel in at their expense as a goodwill gesture.
I wouldn’t be paying money on your card up front for it.
Thinking back to the 3 Motability cars we’ve had: Audi, half a tank of petrol in on takeover day. Volvo £10 of petrol provided (stingy). BMW, fully charged battery.
2024 - BMW i4 Grand Coupe eDrive 35 Sport
2020 - Volvo XC40 T4 Inscription
2017 - Audi Q3 TFSi Sport S-TronicHi First post, so hello to all I have just ordered my first car, and whilst signing the forms the other day the Motability person at the dealership said something I wasn’t expecting. He said it is their policy, the day before collection, for me to…. 1: Pay £30 by card so they can put the same amount of fuel in (how do I know) 2: Give them my PIN so they can sort all the necessary paperwork out so it’s a quick handover the next day (say’s online that you have to check the vehicle first on collection) I may be new to this but it doesn’t seem right, any thoughts please.
As mentioned by others don’t give the dealer your PIN under any circumstances. It is you who is excepting the contract once your satisfied on the condition of the car and its the correct model ordered, not the dealers!
As for fuel, its upto you. If the dealer has suggested they will to top it up, you should request a receipt, although by rights the dealer should give one. If you prefer to fill the car up yourself, you have the right to do this, just inform the dealer and request a token amount be put in.
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