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lol elephant. ive never had anyone in back only my frenchie. eventually got thro again and told they had no record of my file so went back to ins and after around 40 mins a very helpful chap went thro it all and hey presto its sorted…….. i hope as motability were gonna take my courtesy car away. its been an absolute nightmare going back and forth. still dont understand why they had no records as i made 10 phone calls over last couple days. thanx for all advice to ev1
i have automatic juke on order and hope it is much better than the hyundai bayon i have at moment. so will watch with anticipation from 27 on, but not sure im sold on electric at mo as not many charging points about and how many miles between charge is iffy so lets hope things improve fast
i have been onto motability today and was transfferred to clare in claims and after explaining she said she was going to speak with an assessor ? after 15 mins of holdig motability came back on the line and it was a different person who i had to explain all to again. after another 15min hold she said ahe would transfer me back to motability as she didnt know which clare i had been sp-eaking to and had no way of finding out as there was nothing on my record. During the hold again nearly 30 mins a recorded voice kept coming on and saying have you been to your online account, which i had told them on previous times that im not pclit and dont understand it. it then seemed i was put on a loop and the phone would ring every five ten mins and then the same recorded voice would come on about online, and now its nearly an hour gone by so i hung up as i suffer from heart probs and was getting palpitations and feeling clammy like when i had 2 heart attacks. the whole thing stinks. this is day 3 of spending hrs on bphone and getting nowhere. the prob seems to be with the motability ins claims dept. how the hell ppl like that sleep at night is beyond me. its unbeleivable how it has changed, ppl used to be so helpful
many thanx solent60 will look into this today. am going to garage to see what probs are as i have now had an email saying the offside and nearside rear seatbelts are both jammed with bent buckles and as no one has ever sat in the rear of the car apart from my frenchie is very puzzling to say the least. each time i hear from them thers something new. it starte with one rear seat belt now heres the latest two rear seat belts care both jammed. makes no sense how can they be jammed when they have never been used
than i will go to the garage and look at the car as no one has ever sat in the back so seat belts have never been used. i have a hammock and throws for my dog whc is a frenchie so i cant imagine that he buckled them. its been a nightmare trying to sort out when trying to phone to sort out. all the options push buttons kept taking me back to the start and it was very very stressful. the whole thing makes no sense. the garage said they had been in touch with mobilty and a courtesy car was arranged and i was at the garage for over 7hrs while it was supposed to be sorted and for a week i heard no more so obviously thought it was being repaired. then i got a strange text saying they ere waiting for my approval for repair or car hire. absolute nightmare over 2 hrs on phone on hold and being passed here and there. still very stressed and confused to it all and now wondering if i will get a bill for the courtesy car. very depressed by the whole thing
