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Otherwise, it will more likely be an EV.
Not all bad news then?!! 😃
I’m still not 100% convinced. More recently, I’ve spent much of my time driving locally or a 200 mile round trip at most. If that carried on then I can see all the positives of going for an EV. However, if my usual pattern of driving returns then it will involve regular trips into Scotland, Cornwall, and Wales from the East Midlands. I still need convincing for that. Also, not sure what our current Gov is going to do with regards to EV owners.
If you don’t get the car serviced motability will send you a reminder to get it done and say if you don’t you are in breach of contract.
Indeed, I just found out my neighbour missed their 1st service and then ignored further reminders due to disability and life issues getting in the way. Motability took the car back for breach of contract.
The warranty also forms part of the resale value after the lease expires. Motability may have clout, but Hyundai are not going to replace a failed engine for free on a 2 year old car with a missed service schedule.
I have now spoken with them and have a service date arranged.
Do not worry about it. It will get done when it gets done. AFIK its only the garage thats worried about servicing the car as they make a lot of money from it. Other members will add to the query as well.
?
I think you’ll find that Hyundai won’t honor the warranty if the service intervals are not met. My question is related to how Motability handle a situation like this.
The links where working yesterday, as I tested them. Now showing error 500. Kwikfit messing about again. My apologies.
None required.
My first thought was Motability / Kwik Fit have closed down open access to the ‘Fleet’ website to stop people checking if a neighbour or friend is in receipt of DLA / PIP.
When the tax disc was removed and replaced by entering the registration of a car via the .Gov website, it would show its class (PLG or Disabled). You may remember that was challenged by various disability organisations as a privacy issue (despite it being on the tax disc it replaced).
It just seemed unusual that one day it was operational, and the next gone. Although as you note, it could be an IT issue with Kwik Fit.
Did I not just say that.
No, you said….
. So use this link in future. https://www.kwik-fit.com/fleet-bookings/start/options
That is the link that does not work.
It appears you now have to go through your motability account now. The direct link (https://www.kwik-fit.com/fleet-bookings) that asks for your reg number no longer works.
I was offered the choice to communicate with Motability via email when I had an issue. The person I dealt with was considerate, professional, and put a resolution in place within hours and monitored it for two weeks afterwards. Throughout the whole process, I was asking if certain decisions would affect my medical condition so they could put something else in place.
The responses on this thread along with my recent experience have prompted me to seek the definitive process (including any charges) when using Europcar as Motability customers. We cant be at the mercy of the delivery and collection drivers extracting signatures relating to condition before any damages have been agreed to have taken place pre- and post-delivery.
They are a horrible company to deal with imo
Indeed, they are. When I found out Europcar were the preferred hire car company used by Motability my heart sunk in despair. I had a run in with them many years ago, but that’s a story for another day.
My recent experience with Europcar highlighted how trust is misplaced when dealing with this company. I recently had issues with my Motability car, and the garage allotted the work repeatedly let me down. I needed the car to attend a series of important medical appointments, so required a replacement car. Motability were fantastic and were pro-active resolving issues as the situation was unfolding.
However, for brevity’s sake, let me skip to my experience with Europcar.
I live 65 miles from the nearest Europcar location; hence they delivered the car to me. I’m not sure if the tank was full when they left or if they filled it on the way over to me as it was showing full. During the two- week hire period I established the car would cover 70 miles before the petrol gauge moved from full. The car turned up in bright sunlight, I couldn’t walk around it with the driver due to struggling with mobility that day. The paperwork said no damage, so I had no choice but to accept that and sign.
Within 15 minutes my neighbour said he would look over it for me and take some photos. We moved it onto the shade, and he found several dents, a long scratch, a chipped windscreen and noted the inside was filthy. The time and date stamped photos were all sent to Motability within the hour, they in turn recorded all the information I had given them. Although the chip was within Europcars prescribed 1cm, had it grown during the hire period it would have come down to me.
I was asked to fill the tank up prior to Europcar collecting the car which I did. On the day of collection, the person asked me to sign a form and then drove off. There was no walk around, no signing off its condition. In fact, I didn’t have a clue what the procedure was supposed to be. 15 minutes after the car was collected, I received an email with a condition report which included the signature I gave them earlier. It contained a series of photos of the car and one of the instrument cluster. All taken at the end of my road (he had plenty of space to take them on my drive). In fact, all looked good although the report never stated if there was, or was not, any damage. If there was, my signature would have agreed with that damage.
Two days later and Europcar attempted to take over £200 from my bank card, fortunately, I had just paid all my bills and there were insufficient funds to meet Europcar’s request, so it was declined. I contacted the location who delivered and collected the car and they claimed they knew nothing about it.
Motability had the charge removed, but still no one could explain what the charge was for. I then contacted Europcar and they said it was an admin error for fuel which they removed. Only after they tried to take it from my bank.
So, the point of this thread.
· There should be a clear outlined process that Europcar should follow (No pictures showing damage after you’ve signed any paperwork).
· On delivery, a walk around the car with a section on the paperwork that identifies damage Europcar have failed to note. Or a period in which you can record damage before using the car (photo of mileage included).
· Clear charging policy from Europcar and Motability regarding delivery and collection charges and who pays for fuel between our home and Europcar’s location- if any exist.
· On collection, an agreed damage itinerary with photos and then we sign or dispute any paperwork.
· All these checks should be agreed by both parties, and not reactive after the event.
I’ve been made aware of many Motability customers who don’t access forums like this who have been charged and paid these many bogus charges by Europcar. It really should not be happening.
May I ask a few more questions .
When your hire car was returned / collected. Did you walk around it with the Europcar person and then sign a document. Were you then provided with or emailed a document called ‘collection status’ that showed images of the hire car with your signature on.
Where were the images taken of the car when it was collected. Were they taken on your driveway or outside your house in the road. Were you present at the time the images were taken or was the first you knew about it when the PDF arrived in your email box?
There is a process Europcar should follow that protects you, the hirer. If they don’t follow that process you could find yourself with a large bill. Hence the above questions.
I had a great relationship with an Hyundai dealer for over a decade before coming on the scheme. Hyundai make part of their money from warranty repairs and servicing on new cars. Although the latter is not a lot of money if owners buy three year service packages.
If a Hyundai dealer refuses a warranty claim, it’s not because they’re being unfair, they’d love to have the work despite it being fixed price according to the issue. However, they have to convince the manufacturer that it is indeed an issue.
From memory, they made very little on the sale of a car, even less if the price was haggled down.
I always bought pre-reg cars as they were significantly cheaper. Because I kept them for at least 5 years, having two registered owners when selling on made very little – if any- difference to the price I sold it for. However, if I attempted to sell it within three years, having that extra owner would lose me a significant amount.
In addition, it also affects any new replacement in case of an accident within the first 6 months to a year, and VAT payments. So, from Motability’s point of view it’s not financially viable.
I have now been offered a date for replacement, the day before I’m due to go away. However, the appointment process has been fraught with mistakes, and until I receive email and text confirmations all that could change. Equally, something could go wrong on the day.
I will park the thread here for a while to see what unfolds, then update it as there was a debate over the legality of driving that as concerned me greatly.
My last car was white, so I decided on dark metallic grey this time around thinking it wouldn’t show the dirt as much, therefore less cleaning.
Didn’t quite work out like that. With white you can see the dirt when cleaning, so in general you get it all off first time around. The grey doesn’t really hide the dirt, it just emphasises you own a dirty looking car even when its clean. After washing the grey car you start to notice dirty patches as muck on grey is easily missed.
The best compromise for me is red. All my previous red cars hid the dirt quite well, yet you could see it coming off when washing.
In future, if I have a choice it will be white or red. But never grey 🙁
I contacted them again and had it within the hour. I think they are busy and its pot luck if someone is available to process it.
A few years ago I was given a loan car by my dealer that came from Europcar. The loan car was delivered to the dealer by Europcar and I was to collect it from there after dropping my car off.
We noticed all the plastics inside the boot were damaged; however, it wasn’t noted on the paperwork. When we asked the Europcar rep who delivered the car if the damage could be added, we were told no, but not to worry it wouldn’t be an issue. So we took photos, had the service manager of the dealership look inside the boot, and away we went. As a belt and braces approach, I took it to the local Europcar office that morning and they looked it over and noted down all the damage on the paperwork. The guy even said it knew the damage was there because the previous hirer caused it and paid for it !
Two weeks after the car was returned, I received a very large bill for damage to the inside of the boot from Europcar head office. I had email exchanges, photos, witness comments from the dealer and the local Europcar office. But still they insisted the damage was caused by me. In the end the CEO of the dealership told Europcar that if they pursued this issue, they would loose their business. Eventually, Europcar backed down, but they still refused to apologise.
If Motability use Europcar, and I ever have the need to use one, I would never, ever take the car unless all the paperwork noted all the damage at the point of collection.
I have a few major concerns that I imagine will have to be raised as a complaint.
In the meantime, can the combined wisdom of the forum members advise me on the procedure when you want the car looked after by another main dealer (not the supplying dealer).
In this event, do you lose any access to courtesy cars. I will be taking it to a dealer over 60 miles away (supplying dealer is 25 miles away). I assume if the car packs up on my driveway and requires collecting, it would prove a problem if I change dealer?
Basically, what are the disadvantages of changing dealer, or should I stick with an incompetent franchise and keep some benefits however small they will be.
Even those of us who develop tech, don’t do tech!
I used to unlock car get in, insert key and drive off. En route I’d adjust a few knobs for heat and radio.
Now I get in car – after finding the phone to unlock it- insert key, go through a procedure of turning off Auto-Stop, Lane Assist, and FCA ( which involves going through a menu). Agreeing to some sort of T&C, work out how to release the handbrake and then….finally drive off. Then whilst I’m leaving finger-marks all over a shiny piece of black plastic to adjust the heat and radio, I’ve driven up the chuff of a bus, that I didn’t see because I was trying to turn of the A/C that I never put on in the first place.
It’s more like a pre-flight check to visit the local shop to buy a pint a milk. I’d walk, but my legs don’t work.
I wonder if Motability will introduce classic cars in the future !
I have the 1.6 poverty model (base model).
As @Kezo said, the engine can be a bit noisy (I thought I’d bought a diesel when I first got in it), but you get used to it.
Headlamps are very poor (Halogen), especially on high beam.
Sat Nav is not the best but useable.
I live in a rural area, so my MPG is around 40-41 mpg according to the cars computer. I’m used to 60 mog, so that figure is still a shock !
Build Quality is great if you get a good mid-week built car, but can be hit and miss if built on a Friday afternoon (most Hyundai’s I’ve had are like that, and I’ve had around five new ones since 2009).
Overall, it’s a good car, and I’d buy / lease again.
I lived around the corner from someone who had at least 4 Motability cars whilst I knew him. The most any of them had done when returned was 2100 miles (that is two thousand and one hundred) . He hardly used the cars, instead he just parked the car outside his house to prevent anyone else using the space.
He was (and still his) well known in the area for all the wrong reasons !
Thanks for all the comments guys.
If I’m unable to resolve my current repair issue, I’ll look into alternative dealers and see what Motability suggest.
I’ll see how things pan out. I think next time I will pick any car as long as its within 7 miles of me. Even if that means a three wheeler.
I appear to have a knack of collecting new cars that start to fall apart with the first 500 miles, thereafter spending my days travelling back and forwards whilst repairs are attempted. Often costing me £15 each day for insurance waivers for the loan car 🙁
