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Hi, not new to the forum but cannot recall username or password so have registered again! The forum is as always forever helpful.
Ive just signed up for a Volvo xc40 petrol automatic soft hybrid in Pearl white after a great test drive and excellent service from ‘Ben’ at Crawley showroom. Was a little tempted by the pale blue but it seemed a little too flat for me and I always love white! Felt very informed, valued and happy with our choice. May date given but I’m not banking on that but was assured to contact him anytime for updates. Seamless application accompanied by coffees.
Currently have a Peugeot 3008 and will be happy to wave it goodbye but my other half not as much so! ?
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@nshaw
Usually the payment for the optional extras goes to the dealer with the Advanced Payment going to Motability (although Motability are aware of the total amount paid including optional extras). I would suggest you speak to your Volvo dealer about the extra for the seat upgrade, chances are you won’t have to pay if it is now standard specification. I had the same thing happen with Apple CarPlay which was an extra and became standard by the time the car was built. When I collected the car the cost had been removed from the invoice.
I visited my local Volvo dealer last Friday after the cars had returned to the Motability scheme and had a very informative conversation with the Volvo Motability Specialist. He did not know Volvo Cars were back on the scheme so had to make some phone calls to Volvo to find out!! He explained that the delivery / order problems were due to an IT issue with Volvo which has now been resolved. Basically Motability cars are ordered on a different system which was not synchronising with the Volvo new car factory order system, this meant that after the Volvo Dealer had placed the order they had no way of finding out if the car had been allocated to the factory for production.
He also stated that there were further delays due to the factory having shut for retooling of the 25 model year cars and would only be resuming production in late May.
He also confirmed new factory orders are going to take 4-6 months for the XC40 Mild Hybrid and 3-4 months for the EX40 / EC40 Electric (Yes, even though it shows an XC40 / C40 Recharge on the Motability website any cars ordered now would be the new 2025 model EX / EC versions). I was also told that all Motability cars have to be supplied as factory orders.
I would advise anyone without a definite delivery date to chase their dealer as there is a possibility their car may not have been ordered on the factory!!
I visited my local Volvo dealer last Friday after the cars had returned to the Motability scheme and had a very informative conversation with the Volvo Motability Specialist. He did not know Volvo Cars were back on the scheme so had to make some phone calls to Volvo to find out!! He explained that the delivery / order problems were due to an IT issue with Volvo which has now been resolved. Basically Motability cars are ordered on a different system which was not synchronising with the Volvo new car factory order system, this meant that after the Volvo Dealer had placed the order they had no way of finding out if the car had been allocated to the factory for production. He also stated that there were further delays due to the factory having shut for retooling of the 25 model year cars and would only be resuming production in late May. He also confirmed new factory orders are going to take 4-6 months for the XC40 Mild Hybrid and 3-4 months for the EX40 / EC40 Electric (Yes, even though it shows an XC40 / C40 Recharge on the Motability website any cars ordered now would be the new 2025 model EX / EC versions). I was also told that all Motability cars have to be supplied as factory orders. I would advise anyone without a definite delivery date to chase their dealer as there is a possibility their car may not have been ordered on the factory!!
Thank you very much for the info Zero1. Think my order has been in a black hole until I chased Motibility last week!
Only today has the dealer given more precise info although his w/c 14 June is a Friday 🤷♀️ Think I’ll be on 7 1/2 -8 months delivery timescale way from the 3 months quoted on ordering!UncJ and all fellow XC40 sufferers I’ve just received an email from our dealer with an advised build date 😳W/c 14th June and possible delivery July 9th July 😮 Asking what we want to do now 🤷♀️ Ordered 4th Dec so how can it take 6 months to get on the production line? Grrrr
What an absolute joke, a bad one at that!
Dealer told me projected delivery was end of July last week. I think that’s far more realistic than July 9th *if* the car is being supposedly built June 14th. I’ve got no choice but wait really other than find a stock car by another manufacturer and pay a £4K AP which I really don’t want to do on a car that I won’t own.
So, as it stands I’ll wait for now but in the hope Mercedes come back on the scheme and can get a stock GLA quickly. I think I’d have great pleasure telling Volvo where to stick it and cancelling my order if the chance were to arise.
The thing really bugging me, and you I’m sure, is how we don’t even get an explanation from the dealer how, like you said, we’ve waited since the beginning of December with zero updates and no proper apologies from either the dealer or Volvo at the shocking lack of service we’ve had. Bearing in mind the equality act 2010 and how Volvo have handled Motability orders as opposed to retail orders I’d say at the very least there’s serious concern. All we’ve been told pretty much is like it or lump it which stinks! 😡😡
I visited my local Volvo dealer last Friday after the cars had returned to the Motability scheme and had a very informative conversation with the Volvo Motability Specialist. He did not know Volvo Cars were back on the scheme so had to make some phone calls to Volvo to find out!! He explained that the delivery / order problems were due to an IT issue with Volvo which has now been resolved. Basically Motability cars are ordered on a different system which was not synchronising with the Volvo new car factory order system, this meant that after the Volvo Dealer had placed the order they had no way of finding out if the car had been allocated to the factory for production. He also stated that there were further delays due to the factory having shut for retooling of the 25 model year cars and would only be resuming production in late May. He also confirmed new factory orders are going to take 4-6 months for the XC40 Mild Hybrid and 3-4 months for the EX40 / EC40 Electric (Yes, even though it shows an XC40 / C40 Recharge on the Motability website any cars ordered now would be the new 2025 model EX / EC versions). I was also told that all Motability cars have to be supplied as factory orders. I would advise anyone without a definite delivery date to chase their dealer as there is a possibility their car may not have been ordered on the factory!!
Great info, many thanks! 🙏
I visited my local Volvo dealer last Friday after the cars had returned to the Motability scheme and had a very informative conversation with the Volvo Motability Specialist. He did not know Volvo Cars were back on the scheme so had to make some phone calls to Volvo to find out!! He explained that the delivery / order problems were due to an IT issue with Volvo which has now been resolved. Basically Motability cars are ordered on a different system which was not synchronising with the Volvo new car factory order system, this meant that after the Volvo Dealer had placed the order they had no way of finding out if the car had been allocated to the factory for production. He also stated that there were further delays due to the factory having shut for retooling of the 25 model year cars and would only be resuming production in late May. He also confirmed new factory orders are going to take 4-6 months for the XC40 Mild Hybrid and 3-4 months for the EX40 / EC40 Electric (Yes, even though it shows an XC40 / C40 Recharge on the Motability website any cars ordered now would be the new 2025 model EX / EC versions). I was also told that all Motability cars have to be supplied as factory orders. I would advise anyone without a definite delivery date to chase their dealer as there is a possibility their car may not have been ordered on the factory!!
Thank you, great info 👍🏽
What an absolute JOKE!!!!!
My promised May delivery….. isn’t even bloody built!!!!
And it’ll be MY25!! 🤬🤬🤬🤬🤬🤬
Oh no, so sorry MrsL83, real facts have been hidden from us all x What do you think you will do? I’ve not seen that screen shot but expect mine to be a My25 now.
They won’t answer the phone to me, keep putting it down, sent email saying I’ll see them in person in the Morning.
Furious 😡
You’ve beaten mine to the production line. When did you order?
Can someone please tell me the exact difference from MY24 to MY25
What is actually different?
Thanks guys 😢You’ve beaten mine to the production line. When did you order?
I ordered 29/12/23, cancelled that and re-ordered 2/2/24 to save the £500 AP
this link was provided last week by someone here.
https://www.paulrigbygroup.co.uk/news/volvomodelyear25/this link was provided last week by someone here. https://www.paulrigbygroup.co.uk/news/volvomodelyear25/
Thank you 🙂
Funny you should get that today. I’m still on hols & resent my dealer a list of questions I’d asked a week ago that he’d still not responded to and we’ve just returned from dinner and finally had an email back with him saying that it’s not he that’s responsible for build dates or delivery (oh boo boo Mr Dealer! Try waiting almost 6 months and finding out your order hasn’t even been flipping built yet!!) and I was given the exact same build date as yourself.
Clown show!!! 😡
Oh no, so sorry MrsL83, real facts have been hidden from us all x What do you think you will do? I’ve not seen that screen shot but expect mine to be a My25 now.
Hi, yes it will be 100% a MY25 car. See my last post about my reply (finally!!) from our “wonderful” dealer. 😖
Almost 6 months since ordering and NOT ONE single, unsolicited update from Johnsons Volvo Gloucester. How on ANY level is that acceptable service after ordering a £40,000.00 car ??? 🙄
Well guys, today I had zero communication off Volvo… anyone in shock?
No reply to my very concerning emails about My car not being built yet, and bother I ordered, and being promised it this month!!
Anyone any good news to share? Or any news? 🙂
Well guys, today I had zero communication off Volvo… anyone in shock? No reply to my very concerning emails about My car not being built yet, and bother I ordered, and being promised it this month!! Anyone any good news to share? Or any news? 🙂
Sorry to hear MrsL83, my update seemed to come after my online messenger chat with Motability where they offered to ask. Could try that?
I’m just resigned to waiting till end of July but if they don’t give me the £750 off I might canx but what would I buy instead with similar ap and instant delivery? 🤷♀️ Maybe someone else cancelled Volvo in a different colour!Hi all. I also ordered new XC40 in vapour grey with tinted rear windows mid of December and reordered mid of January, with updated expected delivery mid to end of July, no exact date…It has been confirmed by email, it now will be MY25. Fingers crossed for all of you. Leatherhead Volvo
Well guys, today I had zero communication off Volvo… anyone in shock? No reply to my very concerning emails about My car not being built yet, and bother I ordered, and being promised it this month!! Anyone any good news to share? Or any news? 🙂
Sorry to hear MrsL83, my update seemed to come after my online messenger chat with Motability where they offered to ask. Could try that? I’m just resigned to waiting till end of July but if they don’t give me the £750 off I might canx but what would I buy instead with similar ap and instant delivery? 🤷♀️ Maybe someone else cancelled Volvo in a different colour!
What build date did you get? Me & UncJ got the exact same 😒
Im not CXL it’s want I really want, and nothing else comes close unless Merc GLA came on, I suppose. But then it’s waiting again,
I would really think now that our seats are standard you really won’t have to pay the 750£ xx
Hi all. I also ordered new XC40 in vapour grey with tinted rear windows mid of December and reordered mid of January, with updated expected delivery mid to end of July, no exact date…It has been confirmed by email, it now will be MY25. Fingers crossed for all of you. Leatherhead Volvo
Welcome to the funhouse Frank, please keep us updated on any progress and good luck 🤞🏽
Well guys, today I had zero communication off Volvo… anyone in shock? No reply to my very concerning emails about My car not being built yet, and bother I ordered, and being promised it this month!! Anyone any good news to share? Or any news? 🙂
Sorry to hear MrsL83, my update seemed to come after my online messenger chat with Motability where they offered to ask. Could try that? I’m just resigned to waiting till end of July but if they don’t give me the £750 off I might canx but what would I buy instead with similar ap and instant delivery? 🤷♀️ Maybe someone else cancelled Volvo in a different colour!
What build date did you get? Me & UncJ got the exact same 😒 Im not CXL it’s want I really want, and nothing else comes close unless Merc GLA came on, I suppose. But then it’s waiting again, I would really think now that our seats are standard you really won’t have to pay the 750£ xx
My build came through around 14th June from 4th December order but should arrive around 9th July. Seems a bit quick on delivery perhaps they are flying it over and drop it at Gloucester!! They need to tint the windows too.
Realised I’ve just driven the Mercedes GLA for a week as the hire car I’ve had. Enjoyed it once I became used to the automatic lever on the wheel! But it was very low at the front and I dragged it over a sleeping policeman 😮 luckily hire company couldn’t tell.
Well guys, today I had zero communication off Volvo… anyone in shock? No reply to my very concerning emails about My car not being built yet, and bother I ordered, and being promised it this month!! Anyone any good news to share? Or any news? 🙂
Sorry to hear MrsL83, my update seemed to come after my online messenger chat with Motability where they offered to ask. Could try that? I’m just resigned to waiting till end of July but if they don’t give me the £750 off I might canx but what would I buy instead with similar ap and instant delivery? 🤷♀️ Maybe someone else cancelled Volvo in a different colour!
What build date did you get? Me & UncJ got the exact same 😒 Im not CXL it’s want I really want, and nothing else comes close unless Merc GLA came on, I suppose. But then it’s waiting again, I would really think now that our seats are standard you really won’t have to pay the 750£ xx
My build came through around 14th June from 4th December order but should arrive around 9th July. Seems a bit quick on delivery perhaps they are flying it over and drop it at Gloucester!! They need to tint the windows too. Realised I’ve just driven the Mercedes GLA for a week as the hire car I’ve had. Enjoyed it once I became used to the automatic lever on the wheel! But it was very low at the front and I dragged it over a sleeping policeman 😮 luckily hire company couldn’t tell.
😂😂😂😂 oh dear!!! Gosh bet the hire charges have been extremely expensive waiting for your car!!
I’ll await national news bulletins for dropping Volvos 😂😂😂 Anywhere in Lancashire is fine by me I will go and get it 😅😅
MrsL83 – Yes we are paying ourselves because it’s our first Motability order in 20 years! Years ago we had an XTrail (3000ap then!) on Motability for a year and it was removed because DLA changed criteria for the higher rate. We were in Yorkshire then on the Lancashire border. Such as pain had to buy the exact same second hand car and colour to get our young daughter into a vehicles without a meltdown.
About 2018 they changed back to the original rules of mental capacity, So I’m hoping the scheme will make life cheaper ( every car we own has cost a fortune!)and they don’t change the assessments again.
Think our nearest Volvo garage would have been Preston or Bradford maybe?.
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