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I have experience with something similar to the and MB were not much help. I had an Audi A3 and the screens would never work. Without going into too much detail they would freeze, display error messages and also tell me to contact the dealership as faults had been detected. I contacted Audi and they did nothing. They said they were waiting on a software update and they would contact me. Nearly a year later (after finding a workaround) the car went in for a service and I was told it would be updated. The update wasn’t done so the car had to go back in as they said they’d forgotten to do it. After the update, the problem happened less but still happened fairly regularly.
I contacted MB to tell them and they offered me and early return which ended up being about 3 months prior to the end of my lease. They charged me £50 and didn’t give me the £250 bonus.
I did ask if they could waive this due to me having a faulty car for three years which was documented with Audi but they said no. Being charged to end my car only a few months early after having a faulty car for nearly three years felt unfair. Yes, I could have chased Audi more and contacted MB earlier but my health wasn’t great and I had found a workaround from YouTube.My advice would be don’t give up with either the dealer or MB. I’ve had bad experiences with Audi when I was a private customer and they were much more willing to help.
A bit of hope for everyone waiting. I ordered mid August and was told delivery would be late Feb. A few weeks later I was told my date had come forward to end of Jan.
Fast forward to mid October and I was told delivery for Christmas. Dealer called today and said I can collect my car on Monday 11th as it arrived at the dealership today. I didn’t track the build but I know it was in production as of the 14th of November so I was shocked it got here so fast.
I hope others have their deliveries brought forward.
