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Hi, not new to the forum but cannot recall username or password so have registered again! The forum is as always forever helpful.
Ive just signed up for a Volvo xc40 petrol automatic soft hybrid in Pearl white after a great test drive and excellent service from ‘Ben’ at Crawley showroom. Was a little tempted by the pale blue but it seemed a little too flat for me and I always love white! Felt very informed, valued and happy with our choice. May date given but I’m not banking on that but was assured to contact him anytime for updates. Seamless application accompanied by coffees.
Currently have a Peugeot 3008 and will be happy to wave it goodbye but my other half not as much so! ?
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I got a long winded letter – that didn’t actually say anything of substance – in the post from Belfast Volvo yesterday. Will try come back here and post pic of it later but basically it said thanks for order, they are here to support during new car journey but that they can’t guarantee delivery times….so I strongly suspect (as we all have done) that my mid May delivery time is not happening….totally unprecedented to get a letter like that.
I got a long winded letter – that didn’t actually say anything of substance – in the post from Belfast Volvo yesterday. Will try come back here and post pic of it later but basically it said thanks for order, they are here to support during new car journey but that they can’t guarantee delivery times….so I strongly suspect (as we all have done) that my mid May delivery time is not happening….totally unprecedented to get a letter like that.
What date did you order?
You’d think Motability would step in to assist with this fiasco!
I did contact MB to which they say it’s totally out of their hands (in a nice way) the only thing to do is choose another car/dealer that have them on the forecourt etc, which we won’t be doing, they were pleasant but powerless in that respect
Great, hopefully it’s not too long now. I was going to have the tints done but I can get it done £170 cheaper by a firm I’ve used several times so I’ve gone with that. It usually takes about a week to do the PDI once the car arrives so there’s that to take into account as well.
Great news for you & NShaw, looks like you’ll be driving off into the sunset very soon and maybe even meet each other collecting your cars, that’s so nice!
If we narrow this down a bit…
Where are we all in the country for starters and what Month did we order..
So I am Near Preston Lancashire (dealer Preston)
Ordered 29/12/23 (In April build)
Re-ordered 2/2/24 (In June build & CXL)
The reason I ask where we are is to see if cars are being delivered in any order (southward to north etc)
Hi, I ordered 4th December ‘23 (no build date given) and suggested delivery 1st March ‘24 for a mild hybrid.
Ordered from Gloucester (Bristol port I presume)
I ordered 1st Feb 24, no date given, but told “April-May”
Now told it will be May build and July delivery
Newbury, West Berkshire.
I initially ordered 041223, then had to reorder on 020124, to obtain new, lower AP price as dealership couldn’t/wouldn’t amend my existing order. I have recently read that my order wasn’t placed by my dealership until mid March 2024. My paperwork on ordering on 020124 stated 9 weeks. This then changed to mid/lateApril, then again, most recently, to early/mid May. I feel foolish in believing that which my Volvo dealership stated when I attended a meeting at the dealership. I was categorically assured by listening to a telephone conversation between my dealership and Volvo HO, that all orders-whether Motability or Private, were given build slots in the order in which they are placed. I am now inclined to believe the content of the email I had from my dealership that stated private orders are given a build slot immediately upon placing the order whereas Motability customers are treated differently. More fool me for trusting and believing in that which I was told. Apparently, my vehicle’s last known whereabouts was Zeebrugge Port. No updates now for over a week but apparently I will definitely be receiving my vehicle. However, the million dollar question that remains, is “when?”
Does a May build automatically mean a MY25 vehicle? And if so, are there any material differences which might lead someone to reject a MY25 if it doesn’t have an essential element that was present on the ordered MY24? I can’t seem to find anything that details if there are significant differfences.
I was advised the MY25 gains
Connect Textile/Microtech Upholstery – Charcoal Carpets and Mats.
19″ Alloy Wheels (rather than 18″)
BLIS
However it loses 360 camera.
Probably best to request all differences in writing if you need to compare/contrast regarding your specific requirements.
Interesting: I am paying an extra £750 to upgrade to the microtech upholstery…for MY24 obvs. If I end up receiving a MY25, presumably I can ask them not to charge me the £750 if that ‘extra’ when ordering has become a ‘standard’ on the car I’m now likely to receive?
I wouldn’t like to bet on it-you’d probably need to cancel your initial order and place again to get the MY25 version-where it’s included as standard now. Definitely worth posing the question though, asap as £750 is a lot of money to pay extra for something that is now included as standard.
My actual salesperson is an annual leave till this week, I had sent him an email last week to enquire about the status of order and got an OOO. So assuming he replies this week (maybe he won’t as we call got ‘the letter’ from the showroom manager), I will press him for info on the MY24/25 piece and report back, I’m sure I won’t have been the only one to ask for that upgrade on here!
My original order date was 10/12/2delivery date given 16/04/24.
Contacted dealer 9/1/24 re lower adp categorically told they couldn’t honour new adp and would need to place new order. Dealer didn’t actually carry this out until 13/01/24 and delivery date at bottom of order 23/05/24.Dealer contacted on 14/03 with regards to specifically requesting confirmation of a MY24 as was aware of differences between 24/25 models and I wanted the 360 camera.
Had to chase up response, received email on the 26/03 confirming when reordered in January it was still a model year 24.
The ONLY communication I have received is when I call or email the dealer.Last week’s response was “no information on whether it was built, or any delivery information. Still on track for May” but couldn’t categorically guarantee this.
We previously had a year 21 Volvo XC40 inscription Pro ordered at the height of Covid from date of order to delivery date 12 weeks exactly to the day. This car was my son’s motability pip vehicle who sadly passed in August 22.
Contract wasn’t allowed to be transferred to my ADP award, vehicle collected one day after his funeral taking place.I don’t believe for a second we (Motability) are treated anywhere near the same as private sales.
On looking on Volvo UK website last week my model was available as a five week delivery, same colour spec and model year 24. ???My actual salesperson is an annual leave till this week, I had sent him an email last week to enquire about the status of order and got an OOO. So assuming he replies this week (maybe he won’t as we call got ‘the letter’ from the showroom manager), I will press him for info on the MY24/25 piece and report back, I’m sure I won’t have been the only one to ask for that upgrade on here!
Steph id absolutely be pushing for a refund of £750 if you do get the MY25 spec! No way I’d be losing that sort of cash,
Ive been told I am definitely getting the MY24 spec he went through that on the phone last week being a April build, from order December 2023
My original order date was 10/12/2delivery date given 16/04/24. Contacted dealer 9/1/24 re lower adp categorically told they couldn’t honour new adp and would need to place new order. Dealer didn’t actually carry this out until 13/01/24 and delivery date at bottom of order 23/05/24. Dealer contacted on 14/03 with regards to specifically requesting confirmation of a MY24 as was aware of differences between 24/25 models and I wanted the 360 camera. Had to chase up response, received email on the 26/03 confirming when reordered in January it was still a model year 24. The ONLY communication I have received is when I call or email the dealer. Last week’s response was “no information on whether it was built, or any delivery information. Still on track for May” but couldn’t categorically guarantee this. We previously had a year 21 Volvo XC40 inscription Pro ordered at the height of Covid from date of order to delivery date 12 weeks exactly to the day. This car was my son’s motability pip vehicle who sadly passed in August 22. Contract wasn’t allowed to be transferred to my ADP award, vehicle collected one day after his funeral taking place. I don’t believe for a second we (Motability) are treated anywhere near the same as private sales. On looking on Volvo UK website last week my model was available as a five week delivery, same colour spec and model year 24. ???
Hi Rose, firstly deepest condolences for your Son, we are very sorry for your loss,
I agree I do not think we are treat the same as Retail customers at all, I have tried to stay as positive as possible throughout and give all the information I receive to the thread as I do push my dealer weekly for updates haha,
It does seem we all really ordered within weeks of each other, and nationwide we are not a million miles apart (apart from the Belfast order)
Not only are we now wondering when… it’s been thrown into the mix of which model!! The 24 or 25
Just no help whatsoever from anyone (MB OR VOLVO HQ)If we didn’t have this thread we’d totally be in the dark completely!!
Let’s see how this week plays out as it’s May on Wednesday and there was someone on here expecting a handover date it would be interesting to see if that happens, the same with UncJ and Nshaw, surely you can’t be far off!!
I’ve never known anything like this before to be honest I am new to MB never thought it would be this hard
Sending all Positive Vibes xx Steph L xx
Here is the comms I got ?♀️ Basically ‘we know nothing, you’ll get your car when you get it and we won’t have updates for you’Here is the comms I got ?♀️ Basically ‘we know nothing, you’ll get your car when you get it and we won’t have updates for you’well quite a waste of paper with no information at all
basically we get them when we get them and that’s that unfortunately
Good Luck Steph x
Steph L
Update!!!! Just got a call to say my car is IN! Going to collect it on Wednesday! I’m in shock that not only is it not delayed, but it’s early! The sales guy said they got a bumper load of motability cars on very short notice! And don’t forget I’m in Northern Ireland so an extra ferry ride on top of you guys, so fingers crossed you’ll get your calls very soon!
Amazing Steph, funny how they are getting over the water! Enjoy 😀
I’ve just driven past Bristol docks and there were hundreds of cars! Passed two transporters on the M5 with Lexus and MG not a Volvo in sight!Update!!!! Just got a call to say my car is IN! Going to collect it on Wednesday! I’m in shock that not only is it not delayed, but it’s early! The sales guy said they got a bumper load of motability cars on very short notice! And don’t forget I’m in Northern Ireland so an extra ferry ride on top of you guys, so fingers crossed you’ll get your calls very soon!
Brilliant news, especially considering that stupid letter you received. 😆
Still waiting, zero news despite the expected delivery of 26.04 at dealers. Ah well.
Update!!!! Just got a call to say my car is IN! Going to collect it on Wednesday! I’m in shock that not only is it not delayed, but it’s early! The sales guy said they got a bumper load of motability cars on very short notice! And don’t forget I’m in Northern Ireland so an extra ferry ride on top of you guys, so fingers crossed you’ll get your calls very soon!
Yaaaaay Fantastic Steph!!! Happy Driving 🙂🙂
Congrats Steph!
On hearing your fabulous news earlier decided to call my dealer Lookers Glasgow to enquire if he had any update for me. Yes your car is here in the garage. Amazing not quite, “this is your original order, before we cancelled due to the decrease in adp. Ok well I’ll agree to paying the extra £500 difference. No this car has to be returned to Volvo. I’ve pleaded asked for an update on the reordered car there is none!!! Doesn’t even know if it’s built. To say I’m lost for words presently is an understatement.
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