[Christopher]

I have a mobility car for my son but a few months after receiving the car faults started to apear when the temperature droped the inside of the car wiuld be frozen and we would have issues with the electrics ie windows radio and electric sliding doors. It has now been 2 years of this issue and they have finilily found a fault the found a leak in the roof that was causing the car to freeze on the inside but they cant find where the electrical problem is coming from to fix and they beleve there is water damage inside which wall cause problems in the future. Where do we stand with this as we reported the problem immediately after it happened and half a dozzen times after and  and the car is unsafe to drive as the electrical door opened while the car was in motion and we couldnt get it close again.  Can i request a refund for the deposit and monthly payments if the car is deemed unsafe to drive as weve been paying my sons mobility component for a faulty car the moment we got it. Any information can help as we dont how to go foward with this and we cant afford to put another deposit down for an alternative car as we need a larger car to suit my sons need.

Topic

[fwippers]

Hi.

I would recommend that you speak to Motability and they will explain the options available to you.

They will normally allow you to terminate the lease early if there is an issue or issues with the car and your’s certainly appears to fall into that category. What normally happens is a pro-rata refund for any advance payment is issued around 7 days after the car is returned to them and any future DLA/PIP payments would be paid to you until such time you have chosen a new car (unless you choose to keep the current one until the new one is ready). There is a £250 early termination fee which can be reduced or waived and often is but there is no good condition bonus. Please bear in mind a minimum of 12 months award is needed to order a new Motability car.

I don’t believe you will be able to claim back any past payments/deposit as Motability will say you have had the benefit of the car.

[Christopher]

Ive been informed obout an early cancellation but we would only be refunder £300 of the original £1200 deposit for the car and it would take around 3 months to get a new car as the style we need we cant get off the shelf. Weve not really benifited from the car as when the fault happens we go without the car normally around 3 weeks for them to do there checks but this time around the car has been in the garage for 6 weeks if we were to roulnd it up weve had the car in the garage for nearly 6 months total out of the 2 years weve had it. Im honestly not happy that my sons mobility component had been paying for a faulty car and were now going to be out of pocket because of this.

[Trev]

Hi Christopher, and welcome to the forum.

Due to the complex nature of your situation, my advice would be to raise a formal complaint with your grievances to motability.

There is a grant scheme run by motability the charity, that may well be able to assist you in the AP of a new vehicle – should it be that the early termination and pro-rota refund is the only option available to you.

Which vehicle are you considering? You say the lead time is aprox 3 months – maybe a local dealer is able to track a cancelled order if you open to a certain colour, etc in exchange for a quicker lead time?

[Philjb]

Hi

didn’t the garage supply you with a loan car while they had your car in to look at?

 

I take it the the car is a vw sharan or seat Alhambra if it has electric sliding doors?

As you’ve had the car 2 years you won’t get your payments refunded, they’ll say you should have refused the car as soon as you found they couldn’t fix the fault.

Im amazed they couldn’t fix it in 2 years.

But if I was you I’d take the £300 offer and as Trev says check around for any cancelled orders or dealer stock.

Maybe ask motability if they will up the £300 for good will? Although I doubt they will, you can only ask.

 

Good luck.

[Author]

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