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I hope you are all well, I submitted a new application a few weeks ago for a fresh new order after months of issues…..my application was accepted and the order process was a whole no different experience (in a good way) from start to end.
However, I asked the dealer if he could apply my grant to which he replied he has never dealt with grants before and didn’t know what to do at all… so of course my grant was not applied at the point of my order being placed and successful application.
I proceeded to contact the grants team & motability explaining the situation, I contacted my dealer to provide him with the grants team number and a second copy of my award. My dealer rung me this morning and said my grant award was accepted and that I would need to go back to the dealership to place my order. I’m completely confused by this as I already have my order on the system (without my grant) so does this mean it’s going to have to be cancelled and completely redone? I really do hope not as Iv been having trouble sorting my first motability vehicle for almost a year now and itl push me into going private as I need a vehicle. I’m so disheartened at how everything is going, I do fully appreciate the delays and reasons behind them.
Thanks for any help!