You actually got a visit from an Ohme person? Eee… you were lucky! I cannot get past the bloody installation survey. Taken about five hours so far – taking photos was a nightmare plus unclear, confusing, contradictory forms etc. Moreover, despite eventually getting all photos and sending them on to the survey form, Ohme computer will not see some of them, so cannot send form. Also cannot do a video of outside house (photo of outside and plan of interior tells them where charger should/could go,)
Have emailled Ohme help-people. Their response is that I should contact them by video! Which, I would have thought, they might see I cannot do.
I believe that since I have ordered my EV vehicle, then Ohme can do a free on site survey. Have asked for that as unwilling to waste more of my life sodding about with computer stuff which don’t work.
Honestly, it worries me that the Ohme charger, when installed, is going to be as digitally buggered as their survey rubbish and fail to deliver the goods. Leaving me with nice, shiny, immobile EV motor car with uncharged battery. Am on the verge of cancelling the ID.3 and spending the next three years polluting the atmosphere with a comfy, diesel Superb.