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I had a video survey done by OHME last Wednesday. I phoned them today and they said that because of the distance from my drive to the power box, I would need extension cables installed. The agent on the phone claimed motability offer a grant of up to £350 to cover extra costs for a non standard charger. They then stated in an email that motability should cover the extra cost of the cables.
I contacted motability to be told this is not true as the grant is to cover the cost of the standard charger.
Seems OHME are either misinformed or attempting to mislead me.
I was seriously considering an electric car, but am now thinking of leasing a new Golf instead. Motability claim they want to encourage customers to lease electric cars, and are pricing us out of most reasonable ICE vehicles, but then provide no help if the customer can not have a standard charger.
All the motability agent said was that I would need to make a complaint to OHME and gave me their phone number. But I don’t see the point and feel that it is motability’s responsibility to make sure their contractors give out the correct information.
I have emailed OHME to see if I can find out how much the extra cabling and work will cost, but I am not paying and can not afford a large amount for installation costs.
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Motability allow upto 15m of cable to supply the charger. Ohme are quite good at making mistakes!
And understatement of the month goes to….
It really depends on exactly how long the distance really is. My cable goes around the side of the house with no issue or extra charge.
I'm Autistic, if I say something you find offensive, please let me know, I can guarantee it was unintentional.
I'll try to give my honest opinion but am always open to learning.Mark
@MFillingham Ive heard there is some rather good mr whippy, genuine “sea” salted caramel icecream down you neck end of the woods!
@kezo I’m sure there is. We have several very good ice cream companies down here (although they’re not Mr Whippy type) plus one or two sea salt companies, including one calling itself Sea Salt despite not actually selling the stuff.
I'm Autistic, if I say something you find offensive, please let me know, I can guarantee it was unintentional.
I'll try to give my honest opinion but am always open to learning.Mark
Motability allow upto 15m of cable to supply the charger. Ohme are quite good at making mistakes!
This was the email OHME sent me.
Result: Non-Standard
Please give brief description of job:
– Connect to meter understairs, drill out clip cable along wall in trunking, drill out to external wall, clip along top of external wall high level and fit unit to wall or in garagePlease advise what NS works would be involved. Although this should be covered by MO, important we are able to advise the customer of what the works may be:
– Extra cable, additional labourMotability allow upto 15m of cable to supply the charger. Ohme are quite good at making mistakes!
This was the email OHME sent me. Result: Non-Standard Please give brief description of job: – Connect to meter understairs, drill out clip cable along wall in trunking, drill out to external wall, clip along top of external wall high level and fit unit to wall or in garage Please advise what NS works would be involved. Although this should be covered by MO, important we are able to advise the customer of what the works may be: – Extra cable, additional labour
How much extra cable are they want to charge for and how much?
@kezo I’m sure there is. We have several very good ice cream companies down here (although they’re not Mr Whippy type) plus one or two sea salt companies, including one calling itself Sea Salt despite not actually selling the stuff.
Didn’t one get whepped out tosea at high tide yesterday?
How much extra cable are they want to charge for and how much?
I haven’t received a reply to my email yet. I only sent the email this afternoon.
@Joe i would get the cost of any additional work as it may be a small amount and then look at what you are saving. Motability are paying the lions share of every charger install and there is no guarantee that this will last indefinitely. The cost of installation varies but let’s just say £1,000. Assuming we all move over to electric cars eventually, that’s a cost you don’t need to pay.
If you then look at the various charging tariffs available when charging at home you will see the cost of running an electric vehicle is so much lower than running an ICE car.
So if you need to pay a small amount of money to get a home charger installed i think it is worth it and the money you save in the first year will probably cover any additional installation costs.
The only person who got all his work done by Friday was Robinson Crusoe.
Anything i post over three lines long please assume it is an article lol.As above, I had to pay £300 for what’s basically say £30 worth of 1.5m of plastic trunking set into the pavement so I can run my charging cable to the car.
However, having done this I got the free charger install (£900-£1000) and my fuel costs are running about 1/9th of what I was paying for petrol. My last top-ups cost me £6.58, about the price of a gallon of petrol, and for that I got 325 miles!.
And of course I can now run my washer, tumble drier and dishwasher at night for 7p/kWh so even more cost savings.
Please excuse spelling/typos. Apart from being a clot it turns out I had one on my cerebellum that's now causing various problems!
@Brydo I agree with you, it cost £330 ish extra for me to be able to charge the car at the back of my mid terrace house, but have saved it back easily with what I’ve saved on petrol costs.
Bz4x fwd vision in silver
Honestly Joe, you will save a lot of money charging at home. You will recoup the extra cost of the cable in a few months.
Currently, I top up the battery when it gets to 40% up to 90% and it costs £2.40.
Calculate the cost of filling you petrol or diesel tank from under half to nearly full, see what figure you get. I get 250 miles at 90%
Low miles?
Maybe you coukd use a 10a granny charger cable from an easily fitted outside plug socket?
Talking of charging cables I now have 4 lol
Gifted the 7.5 m when swappted over from Easee to Ohme
Came with car ..Renaults v short and far to thick to bend cable
Picked up a thinner longer more flexable 2nd hand cable for £20 (love it as so light)
Just brought a used Renault 6.5m 10a granny charger in original Renault case for emergency use off of Ebay if ever its needed
Thats it now
No more lol
Ohme replied a couple of days ago saying they have passed my email to the accounts department to see if they can give me a rough estimate on price.
However, I have worked out that there is a much shorter route that the cable can take to the drive. I measured this route and the distance is just over 10m. So I assume I can just have a standard installation. The drive is against my house so there would be no pavements to go under or digging needed.
I had the same experience with Ohme. I was told by Ohme that my install would be non-standard with an estimated £150-500 charge. Obviously I asked for justification and they said they wouldn’t provide detailed costing unless paid for an in-person surgery. Motability sent a complaint to Ohme on my behalf, which was then ignored. The conclusion from motability was to choose and order a car and then we would get an in-person survey completed for free. (This seemed ridiculous to order the car, but I was assured we could cancel if the charger install would be expensive). This was June.
Fast forward to mid-Aug and we have a Volvo waiting at the dealership. We had the survey visit from ProEV and the installer said it would be standard. (I was utterly shocked as he said he’d access the route in ways that Ohme said were not possible). We’ve had to have some electrical work competed first, for a non-charger related issue, but we’re now in the process of booking an install date.
Also, we were told that motability have the ability to help (a few hundred pounds I believe) with non-standard installs, but we didn’t get that far to have to push for it.
We also found out that ohme send an additional charging cable (5 or 8m) m, which is worth knowing.
In conclusion, I’d advise that you place an order for a car and then a home survey should be the next step. That should give you the detailed information you need. (Our installer said that they send the non-standard work to ohme who then generate the extra costings, which is the part I’d be suspicious of).
When we ordered the car I made it very clear to the dealership that this was what I was doing and that the car would be cancelled if we encountered a financial obstacle with the charger.
There has to be an easier way to do this instead of having to order the car.
We’re still in the process and haven’t got the car yet, but hopefully this should help.
You actually got a visit from an Ohme person? Eee… you were lucky! I cannot get past the bloody installation survey. Taken about five hours so far – taking photos was a nightmare plus unclear, confusing, contradictory forms etc. Moreover, despite eventually getting all photos and sending them on to the survey form, Ohme computer will not see some of them, so cannot send form. Also cannot do a video of outside house (photo of outside and plan of interior tells them where charger should/could go,)
Have emailled Ohme help-people. Their response is that I should contact them by video! Which, I would have thought, they might see I cannot do.
I believe that since I have ordered my EV vehicle, then Ohme can do a free on site survey. Have asked for that as unwilling to waste more of my life sodding about with computer stuff which don’t work.
Honestly, it worries me that the Ohme charger, when installed, is going to be as digitally buggered as their survey rubbish and fail to deliver the goods. Leaving me with nice, shiny, immobile EV motor car with uncharged battery. Am on the verge of cancelling the ID.3 and spending the next three years polluting the atmosphere with a comfy, diesel Superb.
You actually got a visit from an Ohme person? Eee… you were lucky! I cannot get past the bloody installation survey. Taken about five hours so far – taking photos was a nightmare plus unclear, confusing, contradictory forms etc. Moreover, despite eventually getting all photos and sending them on to the survey form, Ohme computer will not see some of them, so cannot send form. Also cannot do a video of outside house (photo of outside and plan of interior tells them where charger should/could go,) Have emailled Ohme help-people. Their response is that I should contact them by video! Which, I would have thought, they might see I cannot do. I believe that since I have ordered my EV vehicle, then Ohme can do a free on site survey. Have asked for that as unwilling to waste more of my life sodding about with computer stuff which don’t work. Honestly, it worries me that the Ohme charger, when installed, is going to be as digitally buggered as their survey rubbish and fail to deliver the goods. Leaving me with nice, shiny, immobile EV motor car with uncharged battery. Am on the verge of cancelling the ID.3 and spending the next three years polluting the atmosphere with a comfy, diesel Superb.
Any issues getting a home survey, ask Motability to arange one for you!
As a spar, I’m agains’t the homeowner doing them and strongly believe that, a qualified person such as the installer, should in all accounts be doing the survey, as they would if it was their own work they were quoting for!
That said I did my mums survey when I was visiting and sent a CAD drawing the next day when I got home, which Ohme still didn’t grasp. I then visited a couple of weeks ago after the charger was installed and found my PHEV, was only charging at half pwer 3.7kW, the morning I was coming home. I then visited again this weekend to attend a Christening only to find, they had installed the CT Clamp the wrong way round and cut the wires to the clamp too short, so it wasn’t just a simple case of me just turning the clamp around the correct way. Says alot about commissioning!
@kezo Ohme have agreed to get an installer to come out and do survey. Seems they cannot get their survey to see three of my seven photos. All taken in same session. Others worked fine. I guess I’ll press ahead with their in-person survey but if they try to charge me for it then I reckon I’ll definitely be off to the Skoda dealer!
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