Yes my dealer was good but mercedes as company mercedes customer service uk , are in Holland useless ,but we all have our opinions. Am very happy with kia so far. Evan now when I get map update on mercedes I have to read accept conditions, tick boxes , I’m trying to go somewhere it wants me turn ignition off wait for download , as I’m getting rid car I just dismiss it , why not send me this on mercedes me app on my phone . We all have different experiances .