When our last car, a Grand Picasso, broke the drive belt we had it taken to the dealer by RAC flatbed. The dealer could not give us a courtesy car on such short notice (always had one for servicing) so we rang Motability & a car was delivered the next morning about 8.30am. We did have to haggle a wee bit with Motability to ensure we got a car with a large boot as they were going to give us a Corsa, which would have been no use with the huge guide dog we had, so we ended up in a Qashqai for 3 days.
RAC never said anything about arranging cars for us. Just the flatbed.
In life, it's not who you know that's important, it's how your wife found out.