Another update, it’s now a week after dropping it off.
After Tuesday mornings call from the dealer I’ve not heard anything further.
So I just rang them, they sent the email to the factory first thing Tuesday morning but haven’t had any reply. They say they have to wait 3 working days before following it up (with another email to the factory).
Not impressed, I’ve already toild them the Kamiq loaner isn’t suitable but they’re not interested, nothing they can do about any of it 🙁
Please excuse spelling/typos. Apart from being a clot it turns out I had one on my cerebellum that's now causing various problems!