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That’s exactly what your contract states to me. Will it let you extend using your online account without talking to anyone?
That’s exactly what your contract states to me. Will it let you extend using your online account without talking to anyone?
No sadly not .They have harassed me via WhatsApp and email today . I had already spoken to them late last year and they said I could extend .Then today changed it . I will ring them tomorrow and point out what my contract says
Wouldn’t you need to check out the last part of the paragraph…
“The date on which this Agreement is terminated in accordance with the terms set out in the Contract Hire Terms and Conditions… (Ref: T&C’s & the “Conditions”), whichever is earlier” and see what they say 🤔
To me it sounds like extensions would be for the usual reasons… ie waiting on a new car being delivered? I haven’t read the T&C’s thoroughly myself but I’d have a look through them first before phoning 🤞
Motability stopped lease extensions last year but, they can’t amend a contract part way through a lease without requesting the customer to agree and sign to the amended contract. Quite a few have challenged Motability on this subsequently been granted a further 24 month extension.
Also Motability don’t seem to have amended the new contracts, to take into account the end to lease extensions. Therefore theoretically when you sign a new lease contract, you are signing the old T&C’s, which legally they should honour, unless you agree to a new contract reflecting the new terms part way through a lease!
Over 20k mileage at the end of 3 years lease,it will be no extending.
My car last summer at the end of 3 years,was about 17k was put into a 2 year extension.
Unless goalposts have been moved since or i have missunderstood the op.
Over 20k mileage at the end of 3 years lease,it will be no extending. My car last summer at the end of 3 years,was about 17k was put into a 2 year extension. Unless goalposts have been moved since or i have missunderstood the op.
I too was also under impression 20,000 miles
Unfortunately I have suffered a brain injury and occasionally say the wrong thing.
This whole thing is a mess of Motability’s making.
Up until a year ago, anybody could extend a 3 year lease for up to 2 years. The policy then changed so that anyone could extend for 3 months, but anything longer would only be allowed if the car had done under 20,000 miles over 3 years or had significant adaptations. In typical Motability fashion, this change was slipped in under the radar with zero communication.
I enquired about extending the lease on our BMW last year and Motability refused as the car had done 27,000 miles and had no adaptations. However, I challenged this on the basis that the contract stated that we could, and there had been no communication that this had changed. I pointed out that a contract cannot be varied mid term without both parties agreeing to it or, if it was being imposed, giving us the right to terminate the lease early without penalty, neither of which had happened. At this point they backed down and agreed to the extension (although, ironically, we didn’t need it in the end)!
Motability are still in a mess with this issue though, for two reasons. Firstly, some people are finding that they can extend the lease through their Motability account (we didn’t have that option – I checked) and secondly new leases that commenced after the policy change are still being used with the old wording, saying that 24 month extensions are possible (with no mileage or adaptation criteria stated).
In summary, if you want to extend then I’d suggest making the points that I made.
Motability does not update any changes to us as said if your car has done really low miles it used to let us keep the car a further 2 years as stated it is a real headache to know the rules. Anyone remember the old hire purchase Motability scheme which you could have a car under 60,000 miles up to five years new or used this was stopped with no consultation. The other new rules bought in under cover you could not get a Drive from wheelchair car unless you do 16 hours a week work or Voluntary work so not sure if this is still the case with the charity Motability foundation.
Motability stopped lease extensions last year but, they can’t amend a contract part way through a lease without requesting the customer to agree and sign to the amended contract. Quite a few have challenged Motability on this subsequently been granted a further 24 month extension. Also Motability don’t seem to have amended the new contracts, to take into account the end to lease extensions. Therefore theoretically when you sign a new lease contract, you are signing the old T&C’s, which legally they should honour, unless you agree to a new contract reflecting the new terms part way through a lease! @Glos-Guy
I agree, I just signed a new contract in Feb and statement is the same as quoted by OP
EX30 SMER Ultra
Over 20k mileage at the end of 3 years lease,it will be no extending. My car last summer at the end of 3 years,was about 17k was put into a 2 year extension. Unless goalposts have been moved since or i have missunderstood the op.
That’s funny 15 months ago, my car was on 55,000 miles and I had a 2 year extension. Infact I dont recall them asking me my mileage
Received my new contract today and has the same wording as above and last time I extended my lease from 3 – 5 years I had around 51,000 on the clock.
I was told last week by the grants team that if you have expensive equipment adaptations I will be able to extend my lease things like boot hoist and less than 24000 miles on your clock.
Hi I have taken my case to the financial ombudsman as I don’t think this is fair. They refused my lease extension by adding these terms in 1.5 years into my lease to which I never was made aware of or agreed to.
I paid additional £2k in extras in improved suspension and heated seats and steering wheel with the intention of keeping the car for 5 years like I did the previous car I had with them.
I feel this is a complete lack of clarity from motability as they said the extras I added are not classed as adaptions and I am over the 20k mileage.
hoping the financial ombudsman will be able to help. What does everyone think? Has anyone else been to the financial ombudsman regarding motability?
Hi All,
I rang motability up and spoke to them about extending my lease. I explained the clause in the contract allowing me for 2 extra years and they still said no.
I paid for additional extras on the car which as improved suspension and heated seats and steering wheel as they really benefit me which cost an extra £2k on top of Ap. I only did this because my intention was to extend my lease for 5 years like I did previously but these additional extras don’t fall under adaptions and I am over the 20k limit.
I took out the lease in May 2022 and the new rules came into effect at end of 2023. I was never made aware of these changes nor agreed to any of them.
Motability said I can contact the financial ombudsman to which I have taken the case there as I feel this is wrong and a clear lack of clarity on Motability part.
what do people think? Will they be able to help me?
I hope they can. I will be In the same space come lease end. I specced mine at the time wishing to extend to 5 years and then buy. since ordering those two options have been taken away now. I spent thousands on extras and the way I see it, they are mine and that motability is now refusing me intention of getting longer use out of them. Next motability car will have to be a standard spec as ive been really disappointed how motability can change the rules without any consultation or consideration of impact.
2024 Skoda Enyaq estate- 85x Sportline plus in Race Blue. Extras: Supernova 21 inch wheels, Maxx Pack, Transport Pack, Heat Pump and Pano Sunroof.
Ordered 31/10/23, Delivery 27/3/24This is not look good for us we signed our lease August 2023 AP £6999 we the intention of extending as per signed lease contract term and conditions ?
Unfortunately I have suffered a brain injury and occasionally say the wrong thing.
I have looked at my old contract when I was able to extend our lease, and compared it with our new lease signed 2025
They are both the same. So how can they not agree a lease extension. As per contract signed.
I have looked at my old contract when I was able to extend our lease, and compared it with our new lease signed 2025 They are both the same. So how can they not agree a lease extension. As per contract signed.
Our last contract allowed for an extension to 5 years, but they still refused it as the rules had changed. I took them to task over it and they backed down. New contracts still allow for extensions but I think that’s an oversight and I would still expect a battle unless the car has done under 20,000 miles in 3 years or has adaptations.
I have looked at my old contract when I was able to extend our lease, and compared it with our new lease signed 2025 They are both the same. So how can they not agree a lease extension. As per contract signed.
Our last contract allowed for an extension to 5 years, but they still refused it as the rules had changed. I took them to task over it and they backed down. New contracts still allow for extensions but I think that’s an oversight and I would still expect a battle unless the car has done under 20,000 miles in 3 years or has adaptations.
The rules might have changed, but a contract is a contract.
a change in the rules, does not change the signed contract.
I do not understand the legal side of things, but the wording in our contract implies that I can extend for a further 24 months,
nothing in there about. Mileage or adaptations.
It would be interesting to see what would happen if someone was to take legal advice, and challenge this.
@ianp You are quite correct. I do have some legal knowledge and therefore pointed out to Motability that a contract cannot be changed mid-term without both parties consenting to the change or, if it’s an imposed change, the customer has the right to terminate without penalty. Neither of these happened. Unfortunately most people won’t know the law and will just accept what Motability tell them, but it is well worth challenging. They agreed to a 2 year extension after my challenge but in the end we didn’t need it, but I was glad that I challenged them on principle.
Their terms say
You are only entitled to use the Scheme Vehicle for the Hire Term as specified on the front of the Agreement. The Hire Term shall continue automatically following the end of the Minimum Hire Term referred to in this Agreement unless either you or we have served not less than 60 days’ written notice on the other to terminate this Agreement on the last day of that Minimum Hire Term. If no such notice is served, this Agreement shall, subject to the provisions of Clauses 11 and 12, terminate upon expiry of the Maximum Hire Term.
They also say
At any time after the end of the Minimum Hire Term, we may terminate this Agreement by giving you not less than 14 days’ written notice.
So I read this as, even though it says it in our agreements, the terms that back the agreement up are also agreed to when we take a vehicle- they have the power to end the lease and the discretion to let us use the vehicle for longer. In short, we are stuffed.
2024 Skoda Enyaq estate- 85x Sportline plus in Race Blue. Extras: Supernova 21 inch wheels, Maxx Pack, Transport Pack, Heat Pump and Pano Sunroof.
Ordered 31/10/23, Delivery 27/3/24the terms are different however depending on when you took out the lease. You can check the terms that apply to your lease here:
https://www.motability.co.uk/get-support/terms-and-conditions/
These terms are static and not updated- this is why there are different versions depending on when you took a lease with motability. Older terms are probably more generous but the details ive posted above are fr a 2024 lease I took out.
2024 Skoda Enyaq estate- 85x Sportline plus in Race Blue. Extras: Supernova 21 inch wheels, Maxx Pack, Transport Pack, Heat Pump and Pano Sunroof.
Ordered 31/10/23, Delivery 27/3/24Over 20k mileage at the end of 3 years lease,it will be no extending. My car last summer at the end of 3 years,was about 17k was put into a 2 year extension. Unless goalposts have been moved since or i have missunderstood the op.
I too was also under impression 20,000 miles
I have double check through so older lease paperwork it is actual 15,000 miles not 20,000 as I originally assumed. to date we have covered 12,500 in 20 months our term and conditions 08/23.
I am seriously going to have a long hard think at the end of this lease in 08/26, do we buy a second hand EV for around £15,000 and pay the maintenance and insurance or go for a very basic EV on the scheme with minimal AP ?
Unfortunately I have suffered a brain injury and occasionally say the wrong thing.
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