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Spoke to Skoda UK who said talk to other dealers, waste of time basically.
Mine said nothing wrong.
Skoda Newcastle said talk to Skoda UK (who had already told me to talk to them)
Skoda Darlington said they could have a look but it’s £126 for non-warranty inspection, it’s only 3 weeks old!!
Think I’ll just have to accept I’ve wasted over £2000 on the Advanced pack and got a cr@p sound system. The HUD is nice, heated windscreen isn’t needed with car pre-heating and the heated rear seats will never be used.
Chap on Briskoda forum was more help, I sent him photos of the unit and where it is, he was surprised it produced any bass at all being enclosed in a polystyrene box and shoved under the floor in a small compartment, there’s very little air for it to move so very little bass.
Here’s the actual installation, under the boot floor!
And as guessed, made in China!
Please excuse spelling/typos. Apart from being a clot it turns out I had one on my cerebellum that's now causing various problems!
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Well, this is very irritating, and I feel for you.
My next move would be to find a nearby In Car hifi specialist and ask them to do some troubleshooting/investigation.
Did anyone else on the Briskoda forum have one of these? There must be others that can do a comparison.
Also, (and not related to the subject), I’m a similar ‘build’ to you (6’6″ and about 15stone) so just wondered how you’re finding the sports seats? You’ve not said they’re uncomfortable, so I guess you like them?
That is awful
@Phaedra – Really sorry to read this but please don’t just take it. Kick up a fuss. You may think it’s not worth the bother but it’s a lot of money and for something you would really enjoy using but can’t.
I’d consider making a complaint to Skoda through their complaints department and even then, using their social media channels. It’s an appalling attitude from Skoda.I’m profoundly deaf so things like sound systems aren’t in my wheelhouse but I was really hoping you’d get an answer with yours.
You were promised something, paid for it and you’ve not got it. If you can, push back.
@NanasRob71 The seats are firm but OK, I do find the front right “wing” sticks into my leg a bit but nothing too uncomfortable.
@MissingSound7 I’m having a think about my next move, I don’t suppose Skoda care in the least and given it looks like it’s just a poor design I doubt they’d even be able to do anything about it.Please excuse spelling/typos. Apart from being a clot it turns out I had one on my cerebellum that's now causing various problems!
@MissingSound7 I’m having a think about my next move, I don’t suppose Skoda care in the least and given it looks like it’s just a poor design I doubt they’d even be able to do anything about it.
I have a friend with a Kodiaq with Canton sound system and he’s very impressed with the sound system and he’s a musician by trade. Really picky but says it’s great.
Maybe the quality didn’t transfer over to the Enyaq but if you’ve been promised a good quality sound system, paid for it, that’s what you should have. If you explained to Skoda that you love the car, how it drives, looks, etc, no regrets except the whole thing has been marred by the poor quality of the sound, what can they do to help? Considering the importance of this to you, I think it’s fair enough to ask for answers.
Its only a 6″ sub, so not going to be a rock concert but, hat does it sound like in your 2nd picture?
I read on one of the Skoda forums that there was an issue with the Canton subwoofer in some if the Superbs & Octavias The problem was the wiring plug to the subwoofer had been assembled incorrectly, basically back to front. They corrected the fault by flipping the connector plug 180deg so the wiring was the right way around!
Maybe worth mentioning & checking the wiring if you can source a diagram?
Skoda Enyaq Coupe 85x Sportline Plus Adanced, Heat Pump & 21" Supernova Wheels In Moon White Metallic - Ordered 27th December 2023 - Confirmed 31st January 2024 - Build Week 16 (W/C April 15th) Estimated Delivery 26th May. Build Week moved back to week 23 W/C 3rd June) Build Week moved again to week 32 (W/C 5th August) Brought forward to week 27 (W/C 1st July 24) Advised Week 31 That car us built & in Transit to UK. August 22nd, car arrived at dealership but wrong spec. Collected the car 18/9/2024. Ver
Yeah I would certainly take this further. In the ZR-V I have, the Bose system is unbelievably loud with very deep crisp bass… it sounds like the comment above this makes the most sense and something is wrong. 2k is money not to be messed with!!!
The same subwoofer code numbered part is also fitted in the VW ID4 & 5 & the Audi Q4 E-tron & they seem to have decent reviews!
Skoda Enyaq Coupe 85x Sportline Plus Adanced, Heat Pump & 21" Supernova Wheels In Moon White Metallic - Ordered 27th December 2023 - Confirmed 31st January 2024 - Build Week 16 (W/C April 15th) Estimated Delivery 26th May. Build Week moved back to week 23 W/C 3rd June) Build Week moved again to week 32 (W/C 5th August) Brought forward to week 27 (W/C 1st July 24) Advised Week 31 That car us built & in Transit to UK. August 22nd, car arrived at dealership but wrong spec. Collected the car 18/9/2024. Ver
Had a bit of a play with this this morning.
With the polystyrene box removed there’s a small increase in the output from the sub. Still barely noticeable with the front speakers in use.
If you set the sound focus to the rear it makes a more noticeable difference as the rear speakers are quite poor and very lacking in bass.
Centering the focus brings the front speakers back in and these overpower the sub.
The sound isn’t terrible but for a £2035 upgrade pack I was really expecting something much better.
Please excuse spelling/typos. Apart from being a clot it turns out I had one on my cerebellum that's now causing various problems!
Phaedra this is what I would do. Whether it works or not is a different matter.
Tell motabillity i am cancelling the lease as I’m not happy with the car sound system which I paid 2k for. If they mention the other things in the pack I’d just tell them that they are not needed/wanted and I had to take them to get the upgraded sound system.
I believe two things will happen they will say no as it’s not effecting your health/ comfort, I would then dig my heals in and I believe they will eventually back down and I’ll pay £250 to cancel.
They may take my word for it and agree and charge me £250 to cancel.
I do believe they will agree to cancel without getting me to jump through hoops to prove it’s a faulty/bad system.
I order same car minus the pack and I am £1750 pound up. And still have an Enyaq until new one arrives.
My thinking is that it may slip your mind that the sound system is poor and a cracking song will come on you’ll turn the sound up and think ‘ f’ing stupid sound system, 2k for this crap’. Think how many times that will happen and if it would annoy you much.
I honestly believe they will allow a change without too much fuss. So are you £250 down or £1750 up. GL what ever you do.
Can’t do that as the Advanced pack isn’t a Motability add-on option, it’s puchased from the dealer so I’d loose the £2035.
I’ll email Skoda UK (phone system is hopeless) but I don’t expect them to do anything. Basically I have two options, 1. Just put up with it for the next 3yrs and learn from it or 2. Spend even more money and have a proper subwoofer installed but as it would be a hard wired connection Motability wouldn’t be happy about that either!.
Knowing what I know now I wouldn’t have oredered the Advanced pack. I would have gone to another dealer and ordered the same car in the Velvet Red like I originally wanted. Unfortunately my dealer lied and said I’d have to pay the full price for it (£1045) instead of the difference to metallic (£385) so I went mad and added the Advanced pack to get the Canton sound system and the (unnecessary) heated windscreen.
Please excuse spelling/typos. Apart from being a clot it turns out I had one on my cerebellum that's now causing various problems!
Email Skoda UK – subject complaint
In good faith you chose to add the advance pack soley to take advantage of the Canton premium sound system. I believe the sub to be faulty or not fit for purpose as it does not provide any noticeable bass.
You took it to your supplying dealer (name) & (managers name) for investigation on “x” date – They did not carry out any tests other than compare it to two Superbs.
You then tried to book it into another dealer (name) & (managers name) who wanted to charger £126 to look at it, on a 3 week old car, which you declined.
The Consumer Rights Act 2015 states the the vehicle or part of, must be of satisfactory quality, fit for purpose and as described.
As the problem has occured within the first 30 days, I am entitled to a full refund of the Advance pack as, the Canton sound system isn’t what was advertised at, the time of purchase of the said pack.
“if your willing you cadd add, that you would be willing to have the issue investigated, as long as the outcome is to your full satisfaction”
Kind regards
Phaedra
I’m sure you can type something similar. I’d also email it to Skoda HQ and add a read receipt to the emails so you know they have got it.
They will likely jump through hoops and hurdles presented with this 🙂
This attitude from Skoda plus the current problems with the Enyaq are really making me wonder if I should cancel my order.
@Phaedra – I’d do as @kezo laid out. It’s clear and concise, lays out what happened and that for you to lose £2000 on something that was promised to enhance your experience with the car, it’s a desperately disappointing situation to be put in.
Like @kezo says, send it to the relevant department email addresses.
Skoda will have expected you to just accept it, so doing this gives them something to actually provide an answer for.
@phaedra Email Skoda UK – subject complaint In good faith you chose to add the advance pack soley to take advantage of the Canton premium sound system. I believe the sub to be faulty or not fit for purpose as it does not provide any noticeable bass. You took it to your supplying dealer (name) & (managers name) for investigation on “x” date – They did not carry out any tests other than compare it to two Superbs. You then tried to book it into another dealer (name) & (managers name) who wanted to charger £126 to look at it, on a 3 week old car, which you declined. The Consumer Rights Act 2015 states the the vehicle or part of, must be of satisfactory quality, fit for purpose and as described. As the problem has occured within the first 30 days, I am entitled to a full refund of the Advance pack as, the Canton sound system isn’t what was advertised at, the time of purchase of the said pack. “if your willing you cadd add, that you would be willing to have the issue investigated, as long as the outcome is to your full satisfaction” Kind regards Phaedra I’m sure you can type something similar. I’d also email it to Skoda HQ and add a read receipt to the emails so you know they have got it. They will likely jump through hoops and hurdles presented with this ?
Not applicable by law in this situation, It would need to be directed to Motabilty, as we are only a 3rd party between Skoda and Motbility
@phaedra Email Skoda UK – subject complaint In good faith you chose to add the advance pack soley to take advantage of the Canton premium sound system. I believe the sub to be faulty or not fit for purpose as it does not provide any noticeable bass. You took it to your supplying dealer (name) & (managers name) for investigation on “x” date – They did not carry out any tests other than compare it to two Superbs. You then tried to book it into another dealer (name) & (managers name) who wanted to charger £126 to look at it, on a 3 week old car, which you declined. The Consumer Rights Act 2015 states the the vehicle or part of, must be of satisfactory quality, fit for purpose and as described. As the problem has occured within the first 30 days, I am entitled to a full refund of the Advance pack as, the Canton sound system isn’t what was advertised at, the time of purchase of the said pack. “if your willing you cadd add, that you would be willing to have the issue investigated, as long as the outcome is to your full satisfaction” Kind regards Phaedra I’m sure you can type something similar. I’d also email it to Skoda HQ and add a read receipt to the emails so you know they have got it. They will likely jump through hoops and hurdles presented with this ?
Not applicable by law in this situation, It would need to be directed to Motabilty, as we are only a 3rd party between Skoda and Motbility
why does it have to applicable by law? Surely customer service and common sense should prevail? These cars are not free and cost us thousands and thousands…. why should we have to accept a poor service? I would be at the skoda dealership today myself and make sure other potential customers know that £2k on that pack isn’t worth it…. and that skoda don’t care about disabled customers nor customer service!! See how fast they act then!
Social media is a very powerful tool, companies don’t like bad publicity on there! Maybe some action on the Skoda social pages might prompt a quick response?
Skoda Enyaq Coupe 85x Sportline Plus Adanced, Heat Pump & 21" Supernova Wheels In Moon White Metallic - Ordered 27th December 2023 - Confirmed 31st January 2024 - Build Week 16 (W/C April 15th) Estimated Delivery 26th May. Build Week moved back to week 23 W/C 3rd June) Build Week moved again to week 32 (W/C 5th August) Brought forward to week 27 (W/C 1st July 24) Advised Week 31 That car us built & in Transit to UK. August 22nd, car arrived at dealership but wrong spec. Collected the car 18/9/2024. Ver
@phaedra Email Skoda UK – subject complaint In good faith you chose to add the advance pack soley to take advantage of the Canton premium sound system. I believe the sub to be faulty or not fit for purpose as it does not provide any noticeable bass. You took it to your supplying dealer (name) & (managers name) for investigation on “x” date – They did not carry out any tests other than compare it to two Superbs. You then tried to book it into another dealer (name) & (managers name) who wanted to charger £126 to look at it, on a 3 week old car, which you declined. The Consumer Rights Act 2015 states the the vehicle or part of, must be of satisfactory quality, fit for purpose and as described. As the problem has occured within the first 30 days, I am entitled to a full refund of the Advance pack as, the Canton sound system isn’t what was advertised at, the time of purchase of the said pack. “if your willing you cadd add, that you would be willing to have the issue investigated, as long as the outcome is to your full satisfaction” Kind regards Phaedra I’m sure you can type something similar. I’d also email it to Skoda HQ and add a read receipt to the emails so you know they have got it. They will likely jump through hoops and hurdles presented with this
Not applicable by law in this situation, It would need to be directed to Motabilty, as we are only a 3rd party between Skoda and Motbility
why does it have to applicable by law? Surely customer service and common sense should prevail? These cars are not free and cost us thousands and thousands…. why should we have to accept a poor service? I would be at the skoda dealership today myself and make sure other potential customers know that £2k on that pack isn’t worth it…. and that skoda don’t care about disabled customers nor customer service!! See how fast they act then!
Wrong!
The Advance pack does not form part of the Motability order, as it was not listed as a pack option.
The ordering of the said pack is between Phaedra and the dealer only and forms no part of the agreement with Motability – even though they will gain when the vehicle is sold.
A quick call to Motability will confirm this and you will be told to sort it out with the dealer.
The Consumer Rights Act 2015 is very relevant.
Another member on this site also had to go this route but, cant remember who.
Can’t do that as the Advanced pack isn’t a Motability add-on option, it’s puchased from the dealer so I’d loose the £2035. I’ll email Skoda UK (phone system is hopeless) but I don’t expect them to do anything. Basically I have two options, 1. Just put up with it for the next 3yrs and learn from it or 2. Spend even more money and have a proper subwoofer installed but as it would be a hard wired connection Motability wouldn’t be happy about that either!. Knowing what I know now I wouldn’t have oredered the Advanced pack. I would have gone to another dealer and ordered the same car in the Velvet Red like I originally wanted. Unfortunately my dealer lied and said I’d have to pay the full price for it (£1045) instead of the difference to metallic (£385) so I went mad and added the Advanced pack to get the Canton sound system and the (unnecessary) heated windscreen.
Ah that’s crap then. I wouldn’t let it go tbh, but good luck with what ever you do.
I agree with @kezo in writing the letter to Skoda, the sub is not of satisfactory quality, in the letter factor in the sales ‘push’ and mention about the colour you wanted and the cost and tell them you felt pressured, being a Motability customer you are more vulnerable to the ‘sales pitch’ of extras etc,. Dependant of your needs.
It was also probably me Kezo is thinking of, I used the ‘sales contract/agreement’ which I signed against VW as they said I couldn’t have the optional extras cost back even though the car I had; had manufacturing fault and was a ‘known’ fault.
I likened the experience of constant pinging every 30 seconds for the 2 hours a day I drove the car to ‘sound torture’, told them I would be taking them to small claims as they hadn’t actually formed a contract for the optional extras and no where in the sales form did it state that I couldn’t get refunded for it, even within all the T&C’s, and I would be seeking damages aswell, this went from the dealership all the way to VW Germany compliance team and within the same week I got an offer of the extras refunded so long as I signed a ‘non fault agreement’ meaning I couldn’t pursue them in the future for that matter.
This is slightly different as I handed the car back due to a manufacturing fault.
It could be said that the sound system is faulty, have a google see if anyone else is having the same issues on other forums as I used other forum Q&A’s as evidence which I screenshotted and printed, showing the issue was known from a certain date and not limited to the same model vehicle.
Use the Consumer Rights Act 2015 there is a tool you can use yo make a letter template on Which Consumer under ‘use our faulty goods tool’. Although I didn’t feel it was enough my letter setting out my complaint and evidence was 4 pages long!
My extras were just over £1000, sun roof and spare wheel.
£2,035 IMO is a lot of money but having a look at the pack it is a reasonable amount for what you get; head up display, heated front and rear seats, heated windscreen, sound system and crystal face. It works out to £407 per extra within that pack. At the very least you could argue for £407 of that back as a last resort.
It also matters if whether that pack is what you wanted or were you ‘sold on it’, as we know they can get commission for selling the extra packs.
Something worth considering when you send your complaint in.
I wouldn’t settle if you’re not happy.
@kezo Finally had a reply from Skoda UK, this was to the webform complaint I submitted not the original email complaint.
Basically “Can we have your registration number”
Sent it off so lets see what happens next!.
Please excuse spelling/typos. Apart from being a clot it turns out I had one on my cerebellum that's now causing various problems!
Oh lol.
If they turn round and say it Motability vehicle, your reply is the Advance package does not form part of the Motability agreement and is a direct contract between Skoda and myself.
Just had a call from my dealer, apparently the master techician advised me when I had the car in that they’d tried swapping parts from another Enyaq and that’s just the way they are. ????
News to me, nobody said a thing, only that they’d compared it to a couple of Superbs that were louder!. They now say that the salesman must have forgot to mention it and would I like a call from the master technician when he’s back in. I said no, he’s not going to tell me anyhing that I’ve not just been told.
He also said they’d not been told about the USB problems! (now 2 as if the drive is in the passenger side USB C socket when you get back in the system switches to FM radio instead of the stick!). I’d even left a USB drive with them to try in another car to see if iut did the same thing (always starting at the same track instead of the track that was last playing).
Said I’d leave it with Skoda UK and see what they come back with.
Please excuse spelling/typos. Apart from being a clot it turns out I had one on my cerebellum that's now causing various problems!
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