Update on subwoofer/sound system quality

  • Creator
    Topic
  • #257118
    Phaedra
    Participant

      Spoke to Skoda UK who said talk to other dealers, waste of time basically.

      Mine said nothing wrong.

      Skoda Newcastle said talk to Skoda UK (who had already told me to talk to them)

      Skoda Darlington said they could have a look but it’s £126 for non-warranty inspection, it’s only 3 weeks old!!

      Think I’ll just have to accept I’ve wasted over £2000 on the Advanced pack and got a cr@p sound system. The HUD is nice, heated windscreen isn’t needed with car pre-heating and the heated rear seats will never be used.

      Chap on Briskoda forum was more help, I sent him photos of the unit and where it is, he was surprised it produced any bass at all being enclosed in a polystyrene box and shoved under the floor in a small compartment, there’s very little air for it to move so very little bass.

      Here’s the actual installation, under the boot floor!

      And as guessed, made in China!

      Please excuse spelling/typos. Apart from being a clot it turns out I had one on my cerebellum that's now causing various problems!

    Viewing 25 replies - 51 through 75 (of 94 total)
    • Author
      Replies
    • #260070
      vinalspin
      Participant

        @Phaedra

        It’s nice to see true friends still exist in this age of social media morons!

        Top banana 👍

        #260071
        Avatar photostruth
        Participant

          not keen of sub woofer bass, and especially in cars. that said, in that sealed plastic container its not surprising that you dont get any; in fact it might sound louder outside the car

          Current Car: Hyundai Kona Premium EV...2 way 40kg hoist
          Last Car: Toyota C-HR Excel Hybrid...4 way 80kg hoist

          #260081
          Avatar photoSolymar
          Participant

            The same Subwoofer is used in the Audi Q4 E-tron as part of the Sonos hifi system & VW ID4 as part of the Harman Karden system. There’s not any complaints there, only praise for the subwoofer!

            Subwoofer2

            Subwoofer1

            • This reply was modified 1 month, 2 weeks ago by Avatar photoSolymar.
            • This reply was modified 1 month, 2 weeks ago by Avatar photoSolymar.

            Skoda Enyaq Coupe 85x Sportline Plus Adanced, Heat Pump & 21" Supernova Wheels In Moon White Metallic - Ordered 27th December 2023 - Confirmed 31st January 2024 - Build Week 16 (W/C April 15th) Estimated Delivery 26th May. Build Week moved back to week 23 W/C 3rd June)

            #260221
            Phaedra
            Participant

              Had another call from Skoda UK.

              Basically reiterated that the dealer said they fully tested it and there was nothing wrong .

              I explained again that they could not have swapped parts to test it as they didn’t have another Enyaq with the Canton system, all they did was compare it to 2 Superbs.

              She asked how I wanted to proceed so I said at least a partial refund of the £2035 as the system was not what was described or advertised, compared to previous systems it was very poor.

              She’s emailing the dealer and they have to respond within 24hours. She’s then going to ring me again on Friday.

              Please excuse spelling/typos. Apart from being a clot it turns out I had one on my cerebellum that's now causing various problems!

              #260225
              kezo
              Participant

                Had another call from Skoda UK. Basically reiterated that the dealer said they fully tested it and there was nothing wrong . I explained again that they could not have swapped parts to test it as they didn’t have another Enyaq with the Canton system, all they did was compare it to 2 Superbs. She asked how I wanted to proceed so I said at least a partial refund of the £2035 as the system was not what was described or advertised, compared to previous systems it was very poor. She’s emailing the dealer and they have to respond within 24hours. She’s then going to ring me again on Friday.

                They will keep trying it on to wear you down but keep at it.

                I forget whats in the advance pack (crystal, Canton heated, screen?), The Canton would be the single most expensive of the pack. so in realistic terms your looking for at least £950 back if not more.

                If the dealer offers you silly money, which I guess they will try just refuse and name a realistic price you will accept or you will be taking matters further and will inform Skoda UK of your next move.

                #260240
                Avatar photoFalcon1
                Participant

                  Oh! my Enyak will have the sub when it gets delivered. Following this with interest. Surely all Skoda need to do is order a new sub and plug it in? It seems unfair for them to be comparing its effectiveness with other models- they need a like for like comparison.

                  I think Skoda offering money for your inconvenience could well be their kick to order a replacement sub and try it first. At least then if the quality is the same then its the sound system quality in general- that wouldn’t be something you could do a lot about I think though but it at least gives peace of mind that you’re not driving around with broken parts fitted.

                  looking forward to you getting this resolved as soon as possible.

                  2024 Skoda Enyaq estate- 85x Sportline plus in Race Blue . Transport Pack, Supernova 21 inch wheels, Maxx Pack, Transport Pack, Heat Pump and Pano Sunroof.
                  Ordered 31/10/23, Delivery 27/3/23

                  #260244
                  Phaedra
                  Participant

                    There’s a lot of discussion on the various Skoda,VW and Audi forums about the quality with some saying it’s great, some not much of an improvement over the standard system and others saying it’s really poor.
                    As an audio engineer in a past life, I worked for NEAL Ferrograph, I know what a decent system should sound like.  I’ve had upgraded systems in previous cars and this is not one of the better ones.

                    Fitting a subwoofer inside a plastic box, then burying it in a close fitting metal well with nowhere for the sound to escape and covering it with a thick sound deadening polystyrene box and a boot mat is a really bad design.

                    Putting it in one of the side recess’s in the boot or under a seat would give it a much better chance of being heard.  Even on +9 the front door speakers almost completely drown it out.

                    Please excuse spelling/typos. Apart from being a clot it turns out I had one on my cerebellum that's now causing various problems!

                    #260265
                    Tam
                    Spectator

                      There’s a lot of discussion on the various Skoda,VW and Audi forums about the quality with some saying it’s great, some not much of an improvement over the standard system and others saying it’s really poor. As an audio engineer in a past life, I worked for NEAL Ferrograph, I know what a decent system should sound like. I’ve had upgraded systems in previous cars and this is not one of the better ones. Fitting a subwoofer inside a plastic box, then burying it in a close fitting metal well with nowhere for the sound to escape and covering it with a thick sound deadening polystyrene box and a boot mat is a really bad design. Putting it in one of the side recess’s in the boot or under a seat would give it a much better chance of being heard. Even on +9 the front door speakers almost completely drown it out.

                       

                       

                      Are you any further on the refund/compensation?

                       

                      it does seem silly to bury the sub away with sound deadening materials around the enclosure.

                      #260282
                      Adrian
                      Participant

                        If you remove it from its cosy prison is it markedly improved? Can you remove it/the lid?

                        Is it possible the thing is wired upside down? I doubt they’d be silly enough to give the fitter the option but that says nothing for the loom manufacturer who last I heard was coming under mortar attack in Ukraine

                        Source: I have an unusual birth mark

                        "Come on BYD Seal!"
                        #260292
                        Phaedra
                        Participant

                          I ran it with the polystyrene box and boot floor removed and there’s very little difference. I need to remove it fully and see how much difference that makes, the plastic box will be of very little help to low bass frequencies. I need a second person to help as once your bum comes off the seat it turns the car off.

                          My son is house sitting so I may have another go when I get home.  I think realistically I’m going to have to add a sub of my own either in the boot or under a seat, probably not permitted by Motability though!

                          Please excuse spelling/typos. Apart from being a clot it turns out I had one on my cerebellum that's now causing various problems!

                          #260295
                          Avatar photostruth
                          Participant

                            could be a wire disconnected?

                            Current Car: Hyundai Kona Premium EV...2 way 40kg hoist
                            Last Car: Toyota C-HR Excel Hybrid...4 way 80kg hoist

                            #260297
                            Phaedra
                            Participant

                              Apparently they swapped it out to test it (big fat lie) there is sound coming from it just not much!

                              If I could find someone local I could swap it myself, 5 to 10mins to get it out, lift floor, remove plastic boot trim piece,  remove poly box and then 2 screws!

                              Please excuse spelling/typos. Apart from being a clot it turns out I had one on my cerebellum that's now causing various problems!

                              #260310
                              Adrian
                              Participant

                                probably not permitted by Motability though!

                                I won’t tell if you don’t. I theoretically may have done something similar in the past and will deny it if asked 🤭 good luck

                                "Come on BYD Seal!"
                                #260319
                                NanasRob71
                                Participant

                                  I’ve mentioned this before, but I really think you should take this to a local car hifi shop and ask them to test it.

                                  It won’t cost much, and you’d get some idea!

                                   

                                  #260334
                                  MickC
                                  Participant

                                    I ran it with the polystyrene box and boot floor removed and there’s very little difference. I need to remove it fully and see how much difference that makes, the plastic box will be of very little help to low bass frequencies. I need a second person to help as once your bum comes off the seat it turns the car off. My son is house sitting so I may have another go when I get home. I think realistically I’m going to have to add a sub of my own either in the boot or under a seat, probably not permitted by Motability though!

                                    How would you wire it into the current factory system ?

                                    #260335
                                    Phaedra
                                    Participant

                                      I’d have it fitted by a local firm, apart from Halfords!!! 🙂

                                      Please excuse spelling/typos. Apart from being a clot it turns out I had one on my cerebellum that's now causing various problems!

                                      #261318
                                      Avatar photoFalcon1
                                      Participant

                                        could be a wire disconnected?

                                         

                                        I agree- running a new sub woofer in the car would mean a dedicated power line from the battery and in line fuse- I remember having one when I was younger (boy racer days!) plus hard wire connection to the stereo system. Given that I read hardwiring a dash cam is prohibited, I think you would be in breach of your contract with Motability unless you get their agreement but I struggle to see them agreeing to it. Ive read that you cant even ceramic coat a motability car and they don’t appear to move on their ruling.

                                         

                                        2024 Skoda Enyaq estate- 85x Sportline plus in Race Blue . Transport Pack, Supernova 21 inch wheels, Maxx Pack, Transport Pack, Heat Pump and Pano Sunroof.
                                        Ordered 31/10/23, Delivery 27/3/23

                                        #261319
                                        Avatar photoFalcon1
                                        Participant

                                          sorry,

                                          I ran it with the polystyrene box and boot floor removed and there’s very little difference. I need to remove it fully and see how much difference that makes, the plastic box will be of very little help to low bass frequencies. I need a second person to help as once your bum comes off the seat it turns the car off. My son is house sitting so I may have another go when I get home. I think realistically I’m going to have to add a sub of my own either in the boot or under a seat, probably not permitted by Motability though!

                                          sorry- I meant to quote this message- newcomer woes- still learning!

                                          2024 Skoda Enyaq estate- 85x Sportline plus in Race Blue . Transport Pack, Supernova 21 inch wheels, Maxx Pack, Transport Pack, Heat Pump and Pano Sunroof.
                                          Ordered 31/10/23, Delivery 27/3/23

                                          #261508
                                          kezo
                                          Participant

                                            could be a wire disconnected?

                                            I agree- running a new sub woofer in the car would mean a dedicated power line from the battery and in line fuse- I remember having one when I was younger (boy racer days!) plus hard wire connection to the stereo system. Given that I read hardwiring a dash cam is prohibited, I think you would be in breach of your contract with Motability unless you get their agreement but I struggle to see them agreeing to it. Ive read that you cant even ceramic coat a motability car and they don’t appear to move on their ruling.

                                            I don’t understand why you would need a dedicated 12v powerline to run a new sub. especially when the car is equiped with a dedicated Amp, which has all the wiring you will need.

                                            Checking the wiring is relaively simple, with a little knwledge of Ohms law.

                                             

                                            #261690
                                            Adrian
                                            Participant

                                              Source: yeah I’ve done some Buddhism 😬🤭

                                              "Come on BYD Seal!"
                                              #261693
                                              kezo
                                              Participant

                                                In all ŠKODA cars, the amplifier processes the audio signal, converting it from digital to analogue and then amplifying it. (skoda story board 22/6/22)

                                                (If you can call it 16ch that is) PCB from top of Amp….

                                                Only 11 channels are used on the Enyak and likely the full 16 channels on the Superb. There is consensus that there are 7 chips on the board, of which from looking at least some of them appear to be generic SSOp36 chips, which are often seen in class D Amps.

                                                There is talk on the internet 2 of these are TDF8599CTH and 3 are 75610DAA however, I can’t say for sure.

                                                The issue appears across all models of the Skoda range fitted with the optional Canton sound. The overall consenus is there is no actual fault with the system other than the sub polarity is wired incorrectly with either + – crossed or the wiring is revered at the factory

                                                1 2 3 4

                                                | | | |

                                                4 3 2 1

                                                 

                                                However at this stage whils’t @Phaedra is still actively in discussion with Skoda UK, it is not worth tampering with the plugs or wiring. Once Phaedra knows where he stands we can look into getting the same plugs and making a short wiring harness to connect in between, so not interfering with manufactures wiring but reversing connections where required. My neighbour 4 doors down has the same issue on the 80x so will be testing this out when the weather warms up a bit.

                                                 

                                                #261697
                                                Avatar photostruth
                                                Participant

                                                  wiring the sub out of phase will cancel most of the bass

                                                  Current Car: Hyundai Kona Premium EV...2 way 40kg hoist
                                                  Last Car: Toyota C-HR Excel Hybrid...4 way 80kg hoist

                                                  #261916
                                                  Avatar photoSolymar
                                                  Participant

                                                    Like I’ve said previously, on the Kodiak & Superb forums they have solved the problem by flipping the plug 180deg. Now whether that’s actually physically possible I don’t know but that solved the issue. They may have swopped the wiring over as Kezo states. The loom wires look to be all white sheathed so I would imaging it would be an easy mistake to make in manufacturing, hence the connector plug to the subwoofer being the wrong way around! Time & testing will give the answer!

                                                    • This reply was modified 1 month, 1 week ago by Avatar photoSolymar.

                                                    Skoda Enyaq Coupe 85x Sportline Plus Adanced, Heat Pump & 21" Supernova Wheels In Moon White Metallic - Ordered 27th December 2023 - Confirmed 31st January 2024 - Build Week 16 (W/C April 15th) Estimated Delivery 26th May. Build Week moved back to week 23 W/C 3rd June)

                                                    #262614
                                                    Avatar photoFalcon1
                                                    Participant

                                                      Maybe it’s worth engaging  another dealer is the OP has lost co dude ce in the current dealer as warranty will be applicable at any dealership? A second opinion from another dealer could be helpful.

                                                      i wouldn’t be making any electrical alterations unless ŠKODA and Motability agree because it may risk the warranty and contract with Motability- I hear they can be very strict on this type of stuff and they wouldn’t want to be making payments to ŠKODA for any repairs that would have been covered under warranty which was subsequently voided by making unauthorised alterations. It’s not worth it in my opinion.

                                                       

                                                      2024 Skoda Enyaq estate- 85x Sportline plus in Race Blue . Transport Pack, Supernova 21 inch wheels, Maxx Pack, Transport Pack, Heat Pump and Pano Sunroof.
                                                      Ordered 31/10/23, Delivery 27/3/23

                                                      #263043
                                                      Avatar photoSolymar
                                                      Participant

                                                        I’m not sure what the wire colour coding represents but it shouldn’t be too difficult for a person with the correct knowledge & experience to drop a multimeter on it to determine the correct polarity.

                                                        Subwoofer plug

                                                        Skoda Enyaq Coupe 85x Sportline Plus Adanced, Heat Pump & 21" Supernova Wheels In Moon White Metallic - Ordered 27th December 2023 - Confirmed 31st January 2024 - Build Week 16 (W/C April 15th) Estimated Delivery 26th May. Build Week moved back to week 23 W/C 3rd June)

                                                      Viewing 25 replies - 51 through 75 (of 94 total)
                                                      • You must be logged in to reply to this topic.