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I’ll give the Motability dude a day or two to see if he does indeed phone back like his colleague said he would. If no communication, then I can only assume they don’t want Motability customers. In which case, yes I’ll name and shame. Save anyone else the humiliation of turning up and feeling like an inconvenience. What makes things worse, I had flared recently so was in severe pain but wanted to make the appointment. The effort to get there…. they just don’t understand.
I’ve had cars with other manufacturers. Never had a problem. Been absolutely excellent, truth be told. Only been treated like second class citizen by Toyota.
Toyota …. adding to what I wrote above. Imagine if I hadn’t phoned to check what was going on. I’d have turned up to then be told “oh sorry, Motability salesperson isn’t here”. Not even a phone call in the morning to tell me it might be a waisted visit. Nothing. Absolutely the worse customer service I’ve ever experienced. To not inform a Motability customer their appointment / test drive has been effectively cancelled is appalling. Zero consideration of what it might entail for a disabled customer to get there. Certainly zero disability awareness. Why do Toyota bother if they are going to treat disabled customers with such contempt. Zero training.
Well, from my experience today with Toyota. YES. I had a test drive booked today. I was meant to get confirmation email after booking a few days ago, I received nothing. So I rang first thing this morning to be told Motability sales person wouldn’t be there but they’d arranged for a colleague to help us. When I got there it was like I didn’t exist. The ‘colleague’ then informed us we couldn’t take the car for a test drive. After saying I’d phoned in the morning and was told they would, they eventually relented and said they could allow a test drive. However, the car was not the right specification… which matters because 17” or 18”!wheels makes a big difference when getting in and out of a car. Also the seats in the model we want are different to the test drive model. The sales person seemed completely disinterested in questions I had. After the test drive he said he would get the Motability salesman to call me later that day. It’s end of day and they haven’t. Basically, Toyota made me feel like a second class customer. They have no idea. You can’t treat someone with complex health issues and disabilities like that. It was a major effort to get, just to be treated like an inconvenience. Toyota …. Terrible. Felt like a second class citizen for the rest of the day. Very depressing.
