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Good afternoon all, I have been monitoring this forum for a few months now, due to my disbelief at how inept this agency model is. Having just been welcomed to the Motability scheme in November 2023, I ordered my XC40 from Volvo Exeter in December 2023, with a delivery date of March 2024. I planned my work and travel around this date due to Volvo being an efficient, honest and well oiled machine. I have well and truly learnt my lesson! March came and went with no word. The branch could not magic up any info and seemed frustrated at the lack of communication and also having to deal with me! I cant blame them. I abhor poor customer service and no communication, there is absolutely no need for it. I made a complaint to Volvo and got the bog standard, we are not upholding your complaint, issues globally with car production, speak with Motability they are the customers blah blah blah. Motability said they could not offer any answers and suggested I spoke to the dealer, who said Volvo Head Office were the only ones that had any info. This has been going on since March. This week I had one last push before I cancelled the order I emailed Volvo complaints and copied in the new Volvo Consumer Managing Director UK and as if by magic I have just had an email from my dealership to say that the car is now in the UK and no longer sitting dockside in Zeebrugge and they hope for it to be delivered early next week. If people are at the end of the line with Volvo, perhaps try this tack! Anyway, I hope you all get your XC40’s soon and I will see if mine turns up next week, although scouring the skies for a squadron of pigs. Good luck all.
