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How do I pay for the wheelchair?
You will need to pay the full cost of the manual wheelchair to your car dealer before you collect your car. Speak to your car dealer to find out how you can make payment.
Is the wheelchair delivered at the same time as the car?
Yes. When you collect your car the manual wheelchair will be ready and waiting for you in your new car.
I need to order a WAV, am I able to order a manual wheelchair as well?
Yes. Please give our Customer Services team a call on 0300 456 4566 to discuss this further.
Am I able to order other adaptations such as a boot hoist to lift the wheelchair too?
Yes, however, the key benefit of these products is that they are lightweight in design to avoid the need for a hoist. Should you require adaptations to help you drive or access the car please speak to your car dealer for further information.
What happens if the wheelchair needs repairing?
As with any Motability Scheme product, the wheelchair is leased with a worry-free package to take care of any maintenance or repair issues.
How do I make sure the wheelchair is suitable for me?
One of the key factors in choosing between the wheelchairs available is whether you are able to self-propel the wheelchair or whether you need someone to push you whilst in the wheelchair. Other big considerations are the weight of the wheelchair, to ensure it can be lifted in and out of your car, and selecting the right frame size to meet your needs. After you have placed your application, the specialist dealer will most likely need to visit you at home to check key measurements such as your weight; your height and your ability to transport the wheelchair in the car, to double check that the wheelchair you have ordered will meet your needs.
Can I keep the wheelchair at the end of the lease?
No. The wheelchair is leased in the same way as your Scheme car and must be returned with your car at the end of your lease.
What happens if the wheelchair becomes unsuitable?
When you lease any product through the Motability Scheme we expect it will meet your needs for the full length of your lease agreement. If the wheelchair becomes unsuitable during this time please contact us to discuss the options.
Does the wheelchair need to be kept in the car?
The wheelchair has been leased for use with your car to further enable your mobility, and therefore we would expect that the wheelchair would be kept in the car, if it is safe to do so
Is the wheelchair insured in case of loss or accidental damage?
Yes. As the wheelchair forms part of your lease with Motability Operations Ltd it will be covered. You will need to contact Motability Operations directly on 0300 456 4566 for information should you have any loss or accidental damage to your chair.
What happens if I am unsuccessful in a reassessment for PIP, do I need to hand my wheelchair back?
If you are not awarded the Enhanced Rate of the Mobility Component of PIP, you will no longer be eligible for the Scheme and we will be in touch to help you return both the car and the manual wheelchair and support you through this transition.