The difference in attitude at dealerships

  • Creator
    Topic
  • #256261
    kj35
    Participant

      I’m due to order 10th February and need an SUV position for comfort (I have degenerative cervical myelopathy and am covered in metal rods pins and a battery in my hip for a spinal cord stimulator ) so number one priority for me is comfort and this car is my lifeline. Having researched and taken advice here ( thanks @oscarmax and @kezo) I’ve narrowed my choice down to an Audi q4 etron, a Skoda Enyaq and a Hyundai Ionic 5. I did want to look at a Volkswagen ID4 but you’ll understand why that’s out shortly.
      For background I’m female and my husband ( non disabled) is 6ft 7 so for obvious reasons I wanted him to sit in the cars to check he can actually see to drive before we test drive.

      I’ll start with the positives; Audi couldn’t have been more accommodating. Utterly superb, when I told them it was a motability car they didn’t blink. All staff are trained and I’ve been made to feel like a normal buyer. That this stands out as excellent treatment probably indicates where the rest of this tale is leading.

      Also pretty good were Hyundai, they do have specialists but were lovely in the showroom helpful and knowledgeable. Oh my goodness those seats are comfortable in that car. Like sitting on marshmallows.

      However, Volkswagen and Skoda really have made me wonder if I even want a car from them. Skoda when I visited today had no Enyaqs in the showroom the salesman once I managed to make him talk to me and not over my head to my husband said it’s because‘they’re on the motability scheme now and every time we get one in ‘they’ order them’ apparently oblivious to my walking stick and shuffle. I told him he had one outside and explained could my husband sit in one? After a lot of searching keys were found. The seats were a manual adjustment an absolute no for me and when I asked if electric versions are available outside of the max pack I was told no. ( I now know that’s not true and we can order an edition version) but that would have been a deal breaker for me. It’s such a good car I will still test drive this but if the Audi AP stays at £3999 I think they will have the order.

      As a sad little epilogue I initially felt the ID4 would be my number one choice given the AP and performance akin to the Skoda and Audi. I messaged them last Saturday to arrange a test drive an excited salesman rang but on hearing it was a motability order the disappointment in his voice was audible ( I get it, they have targets) on Monday their motability ‘ specialist’ texted me to say they’d be in touch to arrange a test drive asap. Tumbleweed since. Nada.

      I know it can vary from town to town and people might have different experiences from their local dealers. Isn’t it time we started ranking this on one thread and holding them to account?

    Viewing 21 replies - 26 through 46 (of 46 total)
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      Replies
    • #256316
      MFillingham
      Participant

        What size is the Toyota?  It has a similar battery size to Hyundai’s Kona but delivers 250 summer miles as opposed to the Kona’s near 300.

         

        Looking at the biggest EVs on scheme, the Enyaq and family, the Hyundai/KIA large EVs and you’re looking at around 77 kWh batteries and they’re all delivering realistically high 200s to 300 summer miles and should all deliver 200+ in winter conditions.  This makes the Toyota somewhat under sized in terms of power storage and, therefore, range potential.

        I'm Autistic, if I say something you find offensive, please let me know, I can guarantee it was unintentional.
        I'll try to give my honest opinion but am always open to learning.

        Mark

        #256319
        mishmash
        Participant

          I’m guessing the summer range, some people have been getting 300 miles but until I try it in summer I won’t know. There are so many variations in range for every ev so until I have driven in the summer I won’t know. I gave an estimate of 250 as I didn’t want to over sell it to kj35. The Toyota is quite a bit bigger than the Kona. The boot measures the same size as a 2019 seat Leon estate, Seat quote 585 litres yet Toyota quote 450 so again they all measure differently. As far as I’m concerned it has more than enough range for most people. I’m not brand loyal and pick what’s best for me.

          #256324
          MFillingham
          Participant

            I always like to see the ‘some people’ claim, it generally means one of two things:

            Either those people are driving like their granny, hypermiling and streamlining behind HGVs to eek out the last mm per kWh

            Or someone knows someone who’s guess-o-meter has stated a number above 300 on a blisteringly hot day. Mine said 210 last summer and that’s from a usual 150 mile week on a good week.

            The EV database has stated that 310 is possible in summer around town with care.  I’d expect those who do mostly town driving to be getting 250 to 280 in summer and on a hot day the GOM to read 300+.

            It’s amazing how many people in relatively new EVs think the reading is accurate and when it says 350 miles they’ll get it and that’s not specific to any vehicle.  I was chatting to a guy who proudly showed my his freshly charged Jag had a range of 375 miles.  The fact I had to help him charge suggested he’d no idea what he was doing and the fact he’d got from Twickenham to Wincanton and needed to charge might suggest 300 miles was beyond his capabilities were both lost on him.

            I'm Autistic, if I say something you find offensive, please let me know, I can guarantee it was unintentional.
            I'll try to give my honest opinion but am always open to learning.

            Mark

            #256329
            JMC
            Participant

              We ordered a honda ZR-V on the 6th of this month and we picked it up today. The dealership were outstanding in every way. They knew we were motability customers from the outset and couldn’t do enough to help us. We had an unlimited test drive (on our own)  in the exact model we wanted and we loved it instantly and ordered after 15mins of driving! They sent us a video when the car arrived with them and they have also let us take the car today even though it will be another 7-10 days before they get the pro-rata AP we had refunded from our previous car that went back early. We obviously had to pay the difference today. So after a very smooth handover,  Oliver our sales guy went away and came back with a lovely bunch of flowers for us!  And to top it off, I got into the car to see 740 miles range… they had filled the 67 litre petrol tank to the brim!! Yeomans Honda Bognor. Outstanding!!

              #256330
              kj35
              Participant

                To be fair – Mr KJ drives like a granny. Our Mitsubishi outlander has a reward pictorial giving you a green leaf on the dashboard for how economical you drive. He’s obsessed with getting the maximum 5 ( a sort of big tick, gold star, here’s a lollipop award). It’s EVERY trip. So I do think we will end up being THAT annoying family maxing out range 😉

                 

                 

                #256349
                kj35
                Participant

                  It seems my childish email response to Volkswagen reached their head office. They’re looking into it and in the meantime are asking a different dealership to contact me.

                  ID4 back on my very short shortlist which might mean I don’t test drive the ioniq as I’m already worrying it’s not as sturdy as the others ( madness I know but life changing car crashes tend to focus the mind on safety).

                  #256354
                  kezo
                  Participant

                    It seems my childish email response to Volkswagen reached their head office. They’re looking into it and in the meantime are asking a different dealership to contact me. ID4 back on my very short shortlist which might mean I don’t test drive the ioniq as I’m already worrying it’s not as sturdy as the others ( madness I know but life changing car crashes tend to focus the mind on safety).

                    The ioniq has 5 star Euro NCAP rating like the others.

                    The Enyak is much better than the ID4 IMO 🙂

                     

                    #256355
                    kj35
                    Participant

                      The ioniq has 5 star Euro NCAP rating like the others. The Enyak is much better than the ID4 IMO 🙂

                      I know I know !! It’s completely irrational. It looks amazing, reminds me of a beefed up Delorean in back to the future.

                      #256356
                      AKX
                      Participant

                        @Retro89 How is it driving an Astra after having a Merc A Class prior to it, do you prefer Vauxhall?

                        #256404
                        Avatar photoRetro89
                        Participant

                          @Retro89 How is it driving an Astra after having a Merc A Class prior to it, do you prefer Vauxhall?

                          It drives nice, engine louder obviously going from the 4 cylinder in the Merc to a 3 cylinder. It’s been at the dealership though for 4 weeks due to a major system fault.
                          Half way through driving the screens all shut off and the safety features were disabled. Their auto electrician applied an update from Vauxhall last week and the system crashed straight away so i’m stuck waiting for them to develope another software update that will fix it.

                          Car History:
                          Ford Fiesta
                          Vauxhall Astra Mk6
                          Mazda 3
                          BMW 2 Series Coupe
                          Mercedes A Class
                          Vauxhall Astra Mk8 (Lease ended early)
                          Renault Austral (On order)

                          #256408
                          MissingSound7
                          Participant

                            @Retro89 How is it driving an Astra after having a Merc A Class prior to it, do you prefer Vauxhall?

                            It drives nice, engine louder obviously going from the 4 cylinder in the Merc to a 3 cylinder. It’s been at the dealership though for 4 weeks due to a major system fault. Half way through driving the screens all shut off and the safety features were disabled. Their auto electrician applied an update from Vauxhall last week and the system crashed straight away so i’m stuck waiting for them to develope another software update that will fix it.

                            4 weeks? And you need to wait for them to “develop” a software update to fix it?

                            If you’re happy to wait and want to keep the car then good on you. Me? Nope. System crash like that involving disabling safety features would see me handing the car back. Not worth the risk. Especially after waiting 4 weeks for an answer.

                            Hope it gets sorted for you though.

                            #256409
                            Avatar photoRetro89
                            Participant

                              @Retro89 How is it driving an Astra after having a Merc A Class prior to it, do you prefer Vauxhall?

                              It drives nice, engine louder obviously going from the 4 cylinder in the Merc to a 3 cylinder. It’s been at the dealership though for 4 weeks due to a major system fault. Half way through driving the screens all shut off and the safety features were disabled. Their auto electrician applied an update from Vauxhall last week and the system crashed straight away so i’m stuck waiting for them to develope another software update that will fix it.

                              4 weeks? And you need to wait for them to “develop” a software update to fix it? If you’re happy to wait and want to keep the car then good on you. Me? Nope. System crash like that involving disabling safety features would see me handing the car back. Not worth the risk. Especially after waiting 4 weeks for an answer. Hope it gets sorted for you though.

                              Yeah i would’ve handed the car back the problem is i’m waiting on my PIP renewal so i can’t order another car until that’s sorted.

                              Thankfully Motability have told me i can claim my money back for the period my car is unusable.

                              Car History:
                              Ford Fiesta
                              Vauxhall Astra Mk6
                              Mazda 3
                              BMW 2 Series Coupe
                              Mercedes A Class
                              Vauxhall Astra Mk8 (Lease ended early)
                              Renault Austral (On order)

                              #256413
                              John Newton
                              Participant

                                It’s a very smooth ride and soaks up the bumps, the seats are way better than the vag group cars and range in warmer weather on the fwd should be around the 250 mark maybe a bit more.[/quote . Plus the BZ4x is £495 at the minute which is crazy

                                From April 2024 Toyota BZ4X

                                #256420
                                kj35
                                Participant

                                  Contacted by a different Volkswagen dealership who couldn’t have been more different than the OG one. Test drive for ID 4 booked. I’ll try and do a resume of the cars from a female purchaser point of view in case it helps others.

                                  #256423
                                  Fastbike1000
                                  Participant

                                    Over the last few weeks I’ve visited a total of 6 dealers and the attitude seems to have changed from 12/16 months ago, for the good I’m glad to say, except for ŠKODA whom were bloody rude as soon as I mentioned Motability. The best was BMW, then Hyundai/ Kia, then Ford/ VW, and right at the bottom Skoda.
                                    It does seem to be a down turn in car sales.

                                    #256425
                                    Markymate
                                    Participant

                                      Six years ago when the Kodiaq first came on the scheme, I went to my local Skoda dealership, and while not being downright rude were far from helpful.  So I went to another dealership in the same group 15 miles away and the service was excellent. They couldn’t do enough.  And that’s the thing, when the time comes to renew, I look forward with trepidation as you never know what response you are going to get when you say ‘Motability’.

                                      Just like to say that I’ve received the best service I’ve ever received when ordering a car. Ken Brown motors at Stevenage, and Clint Louis in particular could not have made my experience any better, it was like I was the only one ordering a new Kia.

                                      #256440
                                      MissingSound7
                                      Participant

                                        @Retro89 How is it driving an Astra after having a Merc A Class prior to it, do you prefer Vauxhall?

                                        It drives nice, engine louder obviously going from the 4 cylinder in the Merc to a 3 cylinder. It’s been at the dealership though for 4 weeks due to a major system fault. Half way through driving the screens all shut off and the safety features were disabled. Their auto electrician applied an update from Vauxhall last week and the system crashed straight away so i’m stuck waiting for them to develope another software update that will fix it.

                                        4 weeks? And you need to wait for them to “develop” a software update to fix it? If you’re happy to wait and want to keep the car then good on you. Me? Nope. System crash like that involving disabling safety features would see me handing the car back. Not worth the risk. Especially after waiting 4 weeks for an answer. Hope it gets sorted for you though.

                                        Yeah i would’ve handed the car back the problem is i’m waiting on my PIP renewal so i can’t order another car until that’s sorted. Thankfully Motability have told me i can claim my money back for the period my car is unusable.

                                        Right, I got you. With the PIP up in the air, you’re in a tough position.

                                        Hope you get your money back or at the very least, a good courtesy car.

                                        #256450
                                        kj35
                                        Participant

                                          Yeah i would’ve handed the car back the problem is i’m waiting on my PIP renewal so i can’t order another car until that’s sorted. Thankfully Motability have told me i can claim my money back for the period my car is unusable.

                                           

                                          I thought if we were already on the scheme the less than 12 months rule didn’t apply? That’s what others have said ? My window opens 10th Feb but dwp have been @&£&@&£ing about with my form since last July. As spinal cords don’t yet regenerate I’m not sure what else I can do to show I’m still eligible 🤷‍♀️

                                          #256462
                                          coruro
                                          Participant

                                            The franchise of dealership, makes a difference, I have two VW near me both 20-30 mins drive in opposite directions, one where I had my last VW from was awful customer service, yet their Audi garage (part of same group) couldn’t be more welcoming, the dealership in the opposite direction however was VW Skoda and they couldn’t have been more welcoming, no VW Motability accredited staff in so the Boss of the dealership brought one over from Skoda to VW to place my order for a Golf. He’s updated me monthly and honestly can’t fault them.

                                            It definitely varies.

                                            #256464
                                            kj35
                                            Participant

                                              The franchise of dealership, makes a difference, I have two VW near me both 20-30 mins drive in opposite directions, one where I had my last VW from was awful customer service, yet their Audi garage (part of same group) couldn’t be more welcoming, the dealership in the opposite direction however was VW Skoda and they couldn’t have been more welcoming, no VW Motability accredited staff in so the Boss of the dealership brought one over from Skoda to VW to place my order for a Golf. He’s updated me monthly and honestly can’t fault them. It definitely varies.

                                              I think the only way to get change for the better is if we list our experiences in one place so we can choose . But that would be cluttered and difficult in a forum thread. We need a click on map.

                                              #256475
                                              Southamman
                                              Participant

                                                As most car companies move from franchise to agency sales, I think the attitude might change, as they won’t have such an incentive to sell public rather than motability, though we don’t know if the flat rate will be the same amount

                                              Viewing 21 replies - 26 through 46 (of 46 total)
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