[Dany]

Hi,

I collected my new vehicle on Monday last week and didn’t have my bank details to hand to confirm for the GCB. So the dealer said just incase he will change the default payout to cheque. When I login to my Motability account now and try to enter my bank details again it will not verify. I’ve made sure the details are correct and i’ve used another browser, but it doesn’t seem to want to accept the bank details.

I’ve read people saying if your bank account was made on a certain date then this can be why, but i’ve had my bank details saved on Motability before and been paid into the account directly, so wondering why it won’t let me add anymore. I’ve even spoke to my Bank who said it should work…it is a flaw on the website if it isn’t letting you add the bank details.

Anyone had a similar issue and managed to fix it?

Topic

[joss]

Best to have a word with Motability Customer Services about this. Hopefully they can sort it out for you. In the mean time, you could try clearing cookies and flushing your browser cache. Then try again.

Joss
Current car: BMW X2 sDrive 20i M Sport 5dr Step Auto In metallic Portimão Blue. 04:10:2025
Previous car:Peugeot 308 GT Premium 1.2 Pure tech Petrol.

[ajn]

I’ve had this problem, thought wrongly motability kindly resolved it for me, but we discovered a problem.

It seems if the account to receive  payment is an old account (mine is) it will need amending in the APP setting (in my case) to allow/access  permission to update data protection to share something or other…

This account for me have served me well through the many decades so I guess it can stay as it is..

Besides a cheque is ok, and now they can be scanned online/app anyway..

May be data protection tick box causing problems Dany ?

[Author]

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