[Anonymous]

Hello everyone new user here.

Been a motability customer for nearly 6 years now. First car Nissan Qashqai tekna auto 2014, second Skoda octavia auto L&K 2017. Been visiting this website for a while now thought i’d register say hello and ask a question.

Here goes got a message from motability that i can order our car for September handover so make an appointment with the skoda dealer at Milton Keynes go in choose the car which is a skoda superb 1.5 SE-L auto £1795 advance payment, however he told me he cannot add the car on the order system as motability have stopped any orders until 1st July as he got a call from them that morning 16/6/20, he WROTE all the details of the car required, photo copied my license and entitlement letter and at the end said cannot add to system till 1st July. I tried calling motability but no one answered have emailed them but nothing yet also what happens now if the advance payment goes up on 1st July. any help appreciated.

Thanks

Topic

[JS]

welcome to the Forum.

they maybe getting confused as the 1st July is for New Applications. they did indeed get an update on the 16th but it was to advise open for people joining the scheme as those already on it that have been invited to order could do so from the 9th. or at least thats the way i read it. i would re check with dealership, AP wise request that you have it at the lower should it change, they may of course purposely be putting it of for their 2nd part/yearly figures ect,  but you should of been able to order from the 9th (unless you said setember its not within your 3 month order date yet) im assuming it is if they have said you can order.

from Motability.

Currently handover and new application activity is resuming in phases as we collect cars handed back before or during lockdown and mfldirect sales return to a sustainable level.

Reopening the Scheme
1st June – dealers in England are able to hand over vehicles for applications already in ‘Insurance’ as at 24th March.

4th June – dealers in England and from Monday 8th June dealers in Northern Ireland, are able to view the ‘Vehicle Catalogue’ and start an application for a renewing customer. The Motability Scheme website has also been updated to display the Searchable Price Guide and advise customers either approaching the end of their lease, or who have had their leases extended during lockdown, that they will be able to place a renewal application from 8th June.

9th June – dealers in England and Northern Ireland are able to progress applications from ‘Pending’ to ‘Insurance’. Please contact the customer to arrange a time for handover and update the Confirmed Delivery Date.

Wednesday 1st July – we’re pleased to announce that we will be able to take applications from customers looking to join the Scheme from 1st July 2020.

Due to parliamentary guidelines we are currently unable to support dealers located in Scotland and Wales with new applications or the handover of a new car.

you may also find this page helpful. https://news.motability.co.uk/scheme-news/updates-from-the-motability-scheme-regarding-covid-19-coronavirus/

[Anonymous]

Thanks JS will call the dealership and try to explain what you have said.
again thanks

[Tharg]

Welcome to forum, lu1massive. Nice place to be. Sorry to hear there are problems getting your Superb. It’ll be worth the wait (I’ve had two of ’em, both brilliant). Envy you the L&K Octavia – very nice car, obviously from the time when the scheme let us have “interesting” vehicles.

[file28]

welcome to the forum very helpful crowd in here

"the world is full of kings and queens who blind your eyes and steal your dreams-its heaven and hell "(RJD)
Peugeot 2008gt
Selenium grey

[Anonymous]

Thanks guys.

Dealer was busy said he will call back later in the day.

Tharg the Octavia L&K is very nice all sorts of equipment and at the time the AP was only £895 too, I think that was a great deal.

but need a slightly bigger car Passat is good but at a higher AP. And also the superb just had a facelift so thought why not.

again thanks for the welcome.

[Bryan]

Greetings lu1masive…. I was due to re-order at the end of March but obviously couldn’t.

When the garages opened up again I was able to begin the order process and have done so this week.

I contacted Motability via their email contact page and they rang me within a day (most are working from home)… they were very helpful and can generally sort any query pretty quickly.

I’ve been very lucky with timing as my new car will be with me by the end of June, which is actually the original renewal date so I’m well chuffed.

[Anonymous]

Hi Bryan,

Dealer did say he will try to call me back. Also did contact motability via email yesterday morning still waiting for there reply. Not too concerned about the July just a little worried that come July the AP goes up or the car is no longer available. Will wait till to afternoon will start to make a few phone call, long waiting times but has to be done.

thanks for the reply Bryan

[Author]

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