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Has anyone else had problems with Motability miscalculating the Good Condition Bonus for a lease of over 5 years.
Ihave had my Kia Optima estate for 6 and a half year, due mostly to unforeseen major health issues of ( seizures and a stroke in Jan 24 ) plus car cancelling and ordering in 2024 .
When I extended my lease in 2021 from 3 year’s to 5 year’s the GCB had gone up to £900 for 5 year’s. However Motability decided to pay(everyone ?) £350 in advance few year back and said that they would pay the other £550 at the end of the contract (assuming the car qualified at the time).
When I went to pick up my new Skoda Superb estate and return my Kia Optima estate, my dealer said that my car would qualify for the full GCB and I should get the remaining £550 GCB in a few days(his words).
However I received an email saying that I was rewarded the GCB of the remaining £250.
When I phoned Motability, they insisted that the GCB was now £250 and it did not matter what the original agreement was, as they could change it and I could not speak to anyone more senior and it ended up like having a conversation with the speaking clock. They have now sent me a form to complain to the ombudsman.
My dealer says he thinks that the £550 was on his screen, but obviously didn’t want to get too involved. Has anyone else had a similar recent problem.
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Not had a problem myself however, I’m supprised you were to to go the Ombusman so soon.
On a similar matter, when Motabilty removed the 2yr extended lease, they started applying the rules to members who were part way through a lease and were succesfully challenged by some members on here, stating new rules can’t be applied to existing leases, without the signing of a new contract.
Hopefully you might find some information here to back up claim:
https://www.motaclarity.co.uk/news/how-much-is-the-motability-good-condition-bonus
Not had a problem myself however, I’m surprised you were to to go the Ombusman so soon. On a similar matter, when Motability removed the 2yr extended lease, they started applying the rules to members who were part way through a lease and were succesfully challenged by some members on here, stating new rules can’t be applied to existing leases, without the signing of a new contract. Hopefully you might find some information here to back up claim: https://www.motaclarity.co.uk/news/how-much-is-the-motability-good-condition-bonus
Thanks Kezo, for the info from October2022and 21 fight. My extension was from 2021, when it was £900 for 5 years.
Yes, I was also surprised by their attitude which has changed significantly over the last 40 odd years, which is now more like having a conversation with Little Britain, “where the computer say’s No” and they are only too happy to go from me explaining a historically backed complaint straight to directing and supply of a form for the Ombudsman as the next step with nothing in-between. I think I am more in need of the promised £300, than Motability Operations.
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