[Anonymous]

I know this might sound petty but as I no longer have my Skoda Enyaq I no longer want to have a Skoda account. However after many weeks of trying and emails to Skoda customer support it appears it’s not easy to delete your account.
I’ve tried many things- deleting from app- get error message. Tried from website- error- contact customer support, deleted connected apps- still no joy.
Skoda then said it was because I had an active powerpass contract and to contact Eli for a termination. It was on the free monthly contract. Eli said no to termination as I didn’t meet their termination criteria. No longer having the car is not a valid reason. Therefore I had to wait a month for the contract to not auto renew.
BUT still I can’t delete my Skoda account !!  I could just remove the app and forget about it but my details and credit card info are sitting on Skodas servers which I don’t want them to have and surely I have a right for them to be removed.
if this affects everyone it means in a few years time there will be a lot of current Enyaq motability customers in the same situation.

Topic

[des]

Could you not go into the app and up date personal details. Change name and CC details to random names & numbers then just delete the app.

[joss]

@Dee49  Here you go des. https://ico.org.uk/ I’m worried about how an organisation has handled my information, what should I do?

https://ico.org.uk/for-the-public/i-m-worried-about-how-an-organisation-has-handled-my-information/

All the information on how to resolve this for Dee. If you scroll down there are template letters to send to the company involved. ie. Skoda

• This reply was modified 1 year, 3 months ago by joss. Reason: added more
• This reply was modified 1 year, 3 months ago by joss.

Joss
Current car: BMW X2 sDrive 20i M Sport 5dr Step Auto In metallic Portimão Blue. 04:10:2025
Previous car:Peugeot 308 GT Premium 1.2 Pure tech Petrol.

[DumfriesDik]

you might have thought this would be a bit snappier considering the way cars work these days.

Skoda Enyaq Race Blue

[Anonymous]

@joss thanks for the info. Much appreciated.

@des I can edit my name but it won’t let me delete or edit credit card info only add another one.

Surely the software developers would have thought about deleting an account when it was designed. I’m beginning to understand why I was having software issues with the car now as well !!

[Author]

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