Autoglass ffs

  • Creator
    Topic
  • #306184
    Rich44
    Participant

      Just had a smaller than £1 coin chip “repaired” so now I don’t have a chipped windscreen….

      I have a cracked windscreen and have to drive 30 miles on the 11th at 3pm to have the pleasure of a new screen fitted AGAIN

      I know they warn you about it possibly spreading but then the guy says afterwards I didn’t hold out much hope… Well if it was that hopeless why didn’t you say and not do it then?????

      Just waiting for appt details so I can change it I’m not hanging around a city at 3pm to get caught up in rush hour traffic by the time it’s done.

      In fact it’s not in driver’s view I’m going to just put it off until road dressing season is over

      Second new windscreen in under 12 months to say I’m really annoyed is an understatement. The fact you have to go miles and miles to get them to setup ADAS afterwards rubs salt in the wound

    Viewing 6 replies - 1 through 6 (of 6 total)
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      Replies
    • #306202
      kezo
      Participant

        Who’s paying for the windscreen or the £50 excess, if it cracked during repair?

        #306210
        joss
        Moderator

          Good question @kezo.

          Joss
          Current car: BMW X2 sDrive 20i M Sport 5dr Step Auto In metallic Portimão Blue. 04:10:2025
          Previous car:Peugeot 308 GT Premium 1.2 Pure tech Petrol.

          #306223
          Avatar photoVieuxtemps
          Participant

            Unfortunately, their T&C say this

            If a windscreen chip we work on becomes a crack during our attempted repair, you will need a replacement windscreen. In that case you will have to pay any additional excess due for a replacement.

            Sorry for the bad news

            #306242
            Avatar photoELTel
            Participant

              They broke my adas camera unit. So couldn’t re-calibrate it when they fitted the new windscreen at Derby (30 miles away) and my EX30 is now finally at Volvo. Indeed it does need a whole new unit. Which is on backorder and who knows when the part will become available, been on BO since the beginning of April. Which is when I had the windscreen originally replaced. What an ordeal I can tell you. but at least I have a Mach e Mustang / premium 91kwh as a replacement for which some seemed to dismiss my reasons for requiring an EV as a replacement and that I would.

              I changed my appointment time and date online to one more suitable as the one that I had booked clashed as a more important meeting had to happen on that day. So no reason you cannot change it. If the crack is into the wiper area. I’d personally get it replaced asap.

              EX30 SMER Ultra

              #306245
              kezo
              Participant

                Unfortunately, their T&C say this If a windscreen chip we work on becomes a crack during our attempted repair, you will need a replacement windscreen. In that case you will have to pay any additional excess due for a replacement. Sorry for the bad news

                If thats the case, it a right cop out!

                #306252
                Avatar photoELTel
                Participant

                  Unfortunately, their T&C say this If a windscreen chip we work on becomes a crack during our attempted repair, you will need a replacement windscreen. In that case you will have to pay any additional excess due for a replacement. Sorry for the bad news

                  If thats the case, it a right cop out!

                  Maybe so, but I bet it also says. That the glass may crack during repair, and you acknowledge this risk.

                  EX30 SMER Ultra

                Viewing 6 replies - 1 through 6 (of 6 total)
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