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I was due to handover vehicle in April. Contacted dealership last week they told me due to lockdown they don’t know where my vehicle is in system. How long should I give them before contacting again.
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Sorry forgot to add I ordered in January.
i think showrooms are opening but dont know if the factories are
Guess it depends on what actual car it is and the date they told you it would be ready for exchange in the 1st place.
I ordered mein in mid jan for mid april pickup, The car was at the dealers before lockdown and i picked it up a 2 weeks ago this monday. Maybe worth calling and speaking to Mb. Unless you not in england most dealers have been open since the 1st of june and most cars have been able to be handed over from the 9th of june.
The motability system is all screwed up with covid, and a lot depends on which part of the country you are in.
I visited the Volvo dealership in Edinburgh yesterday and they have all the systems in place for the customers, floor markings, sanitisers and the salesmen are all wearing disposable gloves.
But the mobility saleperson had only started on Wednesday and he was like a stunned rabbit. He had a pile of folders about 10 high, these are all customers who are in the renewal queue. He was phoning each one to let them know the dealership is up and running, but he has no information of where their cars were. I did see 4 CX40’s just off the transporter and covered in their white protective film.
had a mid April handover date but they are telling me car was not with them before lockdown and they don’t know where it is now it’s a c5 aircross flair plus was £695 ap now £1295.
had a mid April handover date but they are telling me car was not with them before lockdown and they don’t know where it is now it’s a c5 aircross flair plus was £695 ap now £1295.
Surely they know or can findout where a car is in the system, it cannot be lost it has a chasis number. I am assuming it was made as it must of been to be there for mid april handover.
It’s been over a month since they opened, So how long do they need to find it. I had issues with getting mine but it was at the dealers, it was because of the cyber attack on honda, Mb were very helpful and the dealer could not help either although they tried and only the managers were in as well.
i’d give them a call again on monday and if you get no joy give Mb a call and they can then call the dealer for you and findout what is actually going on, as they the ones buying the car from citreon not the dealer.
My VW delivery was due in April.
I collect my car this Friday.
VW emails has kept me upto date at every step.
My car was dispatched from Germany at the end May but due to delays at the German port didnt arrive in the UK until last week.
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