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I’m done with the Peugeot as new faults are happening. Partner goes to work early this morning and then wakes me up at 5:30 to tell me that the car is unlocked and the lights are all on. That’s in top of the screens going blank, the clock constantly resetting and a few other warning lights. All this from Peugeot admitted they don’t know how to fix it.
There’s only one other suitable, with a bit of desirable car left on the scheme so I phone up dealers and no luck until the last one who has one car left in stock, and he can’t guarantee that it won’t go as I need a week or so to get the rest of the ap up.
Phone motability to get an early termination and they want £250 of me. I explained that I was told I won’t have to pay as long as I get the dealership to try and rectify it. They told me Peugeot doesn’t know how to fix it so they can’t and all they were told to do was update it.
So all the phone calls all the explanations and it turns out I still haven’t done enough as there is one more escalation as they now need to pass it on to another department who will speak to Peugeot and also the dealer to see what is wrong. I asked roughly how long and he said it could take up to 6-8 weeks. I explained that there is one suitable car in the country that I have done my homework but I can’t wait that long for a car that may not be there and left with a car that is useless. Reply was basically along the line of tough.
So I forked up the £250 and I can now order another french car 👀
I raging at it tbh as the £250 has now come out of the £2400 ap which means a bit more time to get it up.
Question has there been any big management changes at motability over the last 6 years? As they were always ok and reasonable enough to deal with, but reading the stories on here then in my case, were horrible to deal with and seems so with some other comments on here, particularly the grants department.
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Yes, the CEO has changed and there have been a lot of changes – not least the push towards EVs, rocketing APs, removal of the 5 year lease extension option (other than for those who do very low mileage or have adaptations) – to name but 3 big changes. However, getting a French car isn’t compulsory. It’s a free choice – admittedly not one I’d make 😉
Lol TBF there are lots of happy folk motoring away in their big sexy french super models.
Mine is one of them but just very high maintenance.
I cannot add anything useful with the individual problem you have had however I fully agree Motability is not what it was. Large profits, high salaries for top staff and poorer service to users. They have high satisfaction ratings but that is unsurprising given the volume of customers. More interesting would be the satisfaction ratings where things go wrong – how they resolve problems not just how they supply vehicles – most people are in a good mood when they get a new car!
I won’t bore everyone with my sagas other than to say they have included the RAC when travelling abroad and in the UK and replacement vehicles due to waiting months for parts. After months of arguing, I wrote a very long letter to the Charity (as they have oversight for the “purpose”) of the Operational team. No response. I suggested that they were on a path where they would one day look back and wonder where it all went wrong.
Perhaps it is time for MPs to review the organisation again and possibly to allow a competitor to be set up.
I cannot add anything useful with the individual problem you have had however I fully agree Motability is not what it was. Large profits, high salaries for top staff and poorer service to users. They have high satisfaction ratings but that is unsurprising given the volume of customers. More interesting would be the satisfaction ratings where things go wrong – how they resolve problems not just how they supply vehicles – most people are in a good mood when they get a new car! I won’t bore everyone with my sagas other than to say they have included the RAC when travelling abroad and in the UK and replacement vehicles due to waiting months for parts. After months of arguing, I wrote a very long letter to the Charity (as they have oversight for the “purpose”) of the Operational team. No response. I suggested that they were on a path where they would one day look back and wonder where it all went wrong. Perhaps it is time for MPs to review the organisation again and possibly to allow a competitor to be set up.
MP’s are looking at it they are thinking about doing away with PIP and giving vouchers instead of money. No doubt motability could well be included in all of this and maybe will be no more.
I’m not sure why this vouchers thing is still being given time. The government have said it’s a discussion piece from the previous government and they have no intention of continuing with that, they will, of course, look at PIP but mostly are focussed on the likes of the LCWRA and ESA payments as they’re people unemployed for medical reasons that a fully functioning NHS should have resolved. The current thought process that I’ve heard about is still along the lines of get the sick and unemployable better and back in work rather than the more punitive Conservative version of take away benefits and force them to work.
As for Motability, I can fully see why they have huge satisfaction ratings, many people will have a car they couldn’t otherwise have had and had all problems solved easily. I know I fit in that group.
If an analyst looked at the ratings of people who have had to contact customer service with problems with the car or simply all who have had to terminate early, the ratings would look different.
I'm Autistic, if I say something you find offensive, please let me know, I can guarantee it was unintentional.
I'll try to give my honest opinion but am always open to learning.Mark
We have had no problems with Mobility, when Mitsubishi left the UK , our local MG we signed up as caretaker managers, our last vehicle Mitsubishi Outlander PHEV towards the end of the lease experienced some problems with the onboard screen which controlled the majority of the vehicle functions and the last service wrong date and mileage, MG were basically incompetent on both occasions Mobility offered us the opportunity to use another dealership to resolve the problems.
Unfortunately I have suffered a brain injury and occasionally say the wrong thing.
If the vehicle is not fit for purpose and you have given the supplying dealear time to recify the faults, there should be no termination fee involved and espicially one of £250, as the car is a dud one.
I expect the person you soke to gt things wrong, so I would be emailing the CEO and pointing out you want to reject the car because Peugeot has had enough time to fix it and as its not seen as an early termination, you don’t see why you should be charged £250.
But you have not had a reliable or safe car from the get go.
Your car is the very Antithesis of “Worry free motoring”.
The fact that a main dealer has tried several times and cannot fix the car, suggests that Motability has completely and utterly failed YOU as a customer.
Never mind Motability,s complete incompetence with dealing with the faulty car.
You deserve a better outcome than this circus of errors from Motability
If no avail or without a satisfactory outcome following any concerns/complaint made to motorbility
Then as already suggested by myself before in other posts and again by Kezo above
Simply go to the top
Reading your experience
Im confident that if you email the details see below
Your £ 250 should be refunded and resolution will quickly be found
I did it worked wonders
Keep us updated
Motorbility CEO PA see below
“Phillips, Rebbecca senior motorbility CEO Contact” <RebeccaPh@motabilityoperations.co.uk>
Well that was all a bit of a pain to order the car. DVLA has my license which they said they needed and my award as it stands only had 11 months left. The salesman man was great (Arron Shelbourne motors Portadown) he said he would put it through and see, and luckily it was excepted and I pick the scenic e-tech Iconic up on Friday.
As for the £250. I put up with a bad car and tried to make it work * but it’s bad. So I jumped through the hoops that they asked me to do then moved the goal posts. I will as advised on here send an email to the CEO and hope to get it back.
* Believe it or not I will miss it. The cabin is just about my idea of perfection. Going on a drive in the countryside at night it is just a beautiful place to sit, when it works lol.
I will update the e3008 thread later on just how bad the car was. Plus all it’s stupid traits.
Also I have done my homework on the scenic on all the forums and FB accounts and yes the car does seem to have a few minor issues but they appear to be fixed quickly and as I say they are minor. Range seems good, comfort good, software seems to work well apart from the app*. The vast majority seem to be enjoying their cars, and that’s all I want to do.
*The app seems to be constantly updated or a few times completely redesigned which to me says they know it’s not great but at least they are trying unlike Peugeot who just don’t give a s.
Sent the email off yesterday and just had a call back today to tell me no refund as I’m giving the car back through lose of confidence which requires the £250 fee.
I explained that it’s leaving me in financial hardship which it is this close to Christmas. Tough, and unless Peugeot tells them it can’t be repaired then I’m paying. I explained that it’s your car (motability) which was bought of Hurst and it’s up to you too to sort it out as I’m paying for a car that is rubbish and full of faults which they could not repair in three weeks.
I asked for it to be escalated and they said they will send me out a letter and the bottom of it will explain how to contact the financial ombudsman and that’s all they and I can do.
I really wish I’d enough money to tell them to stick their car up their jaxey. This has really peed me off tbh.
Sent the email off yesterday and just had a call back today to tell me no refund as I’m giving the car back through lose of confidence which requires the £250 fee. I explained that it’s leaving me in financial hardship which it is this close to Christmas. Tough, and unless Peugeot tells them it can’t be repaired then I’m paying. I explained that it’s your car (motability) which was bought of Hurst and it’s up to you too to sort it out as I’m paying for a car that is rubbish and full of faults which they could not repair in three weeks. I asked for it to be escalated and they said they will send me out a letter and the bottom of it will explain how to contact the financial ombudsman and that’s all they and I can do. I really wish I’d enough money to tell them to stick their car up their jaxey. This has really peed me off tbh.
That response has shocked me to be honest. You have had problems since first taking delivery of the car and had it looked at by Peugeot numerous times who have been unable to fix it to satisfactory level.
If it were your own car, consumer laws would have protected you and you would have been able to reject the car in the first six months with a full refund and further down the line of ownership.
I think what’s happening is that according to the FB page that there is quite a few being terminated. Two definitely on FB although I ain’t looked in quite a while so could be more. I think @declan has spoken with them and is considering a termination. Then the amount of people terminating EVs as it turns out they are just not practical enough for them especially if no home charging.
So I believe that this has led to a strict policy on the £250. As in days gone by they would be reasonable and waive or lower the fee. I think they are taking a hit and don’t like it. They even have there own EV department that deals with EVs and the first question you get asked is it range related.
I will continue, and I will get a refund, because I’m like a dog with a bone when I think someone has tried to stitch me up.
I think what’s happening is that according to the FB page that there is quite a few being terminated. Two definitely on FB although I ain’t looked in quite a while so could be more. I think @declan has spoken with them and is considering a termination. Then the amount of people terminating EVs as it turns out they are just not practical enough for them especially if no home charging. So I believe that this has led to a strict policy on the £250. As in days gone by they would be reasonable and waive or lower the fee. I think they are taking a hit and don’t like it. They even have there own EV department that deals with EVs and the first question you get asked is it range related. I will continue, and I will get a refund, because I’m like a dog with a bone when I think someone has tried to stitch me up.
There is clear difference between some claiming poor range and a car that is a lemon and had numerous faults, which in this case, I think Motability should do more for their customer than they do. After all, its their car and they should be doing more to protect their assests. They have the same rights as us if not more.
Keep at it mate 🙂
I think what’s happening is that according to the FB page that there is quite a few being terminated. Two definitely on FB although I ain’t looked in quite a while so could be more. I think @declan has spoken with them and is considering a termination. Then the amount of people terminating EVs as it turns out they are just not practical enough for them especially if no home charging. So I believe that this has led to a strict policy on the £250. As in days gone by they would be reasonable and waive or lower the fee. I think they are taking a hit and don’t like it. They even have there own EV department that deals with EVs and the first question you get asked is it range related. I will continue, and I will get a refund, because I’m like a dog with a bone when I think someone has tried to stitch me up.
A man after my own heart
https://www.motability.co.uk/get-support/faqs/unhappy-with-complaint-answer/
I think it’s a positive move that Motability are starting to add realistic real world ranges for EVs for both normal and cold weather running. Some of the shortfalls against manufacturer claimed ranges are absolutely shocking. I’m guessing that they’ve had a lot of returns where range is turning out to be woefully short of what the customer expected, so at least this approach will enable people to make a more informed decision.
Ele a company sitting on 100s of millions? Fining someone £250 because a my car is rubbish is a bit petty.
Glos guy I was looking at bake book today and two motability customers are returning their cars due to range. Both like mine around 170 miles and I believe Declan may have had enough. I honestly believe that the e3008 is going to change the scheme it’s been that bad.
Even if it had no faults I would not be putting up with a car doing 140-170 miles when manufacturer claims 326.
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