So further to this, I had to cancel my order with my dealers due to losing my entitlement but whilst they have cancelled, they have refused to refund my AP. Instead, they have informed me that they will hold it for 6 months to be used as a deposit should I be able to order again. If I can’t, they’ll keep the money. There doesn’t seem to be any inclination to discuss this further from their end so does anyone have any suggestions? Or do I just swallow the loss of £365 and move on?
They can’t refuse to refund the AP you paid. Did you pay on credit card?