Update.
My cars now booked in with Volvo on the 28/05/25.
Spoke to Mb on 24th and were actually more helpful. Guess as I’d now spoken to Volvo.
They tried to call Autoglass concierge team but was on hold for 20 mins. So gave me the number and they helped, Although it took till Friday and another call to them and explaining it all again to another person to get action from the rectifications teams and get a date.
Luckily that 2nd person has a disabled daughter and a car on the scheme, or I think I’d still be stuck on the merry go round, I was on.
Both people I spoke to where confused as to why the car was unsafe.
On Friday, In my chat with RT team person. he let it slip it was an insurance issue. I pulled him straight up on it. Clearly the liability is with Autoglass and that’s why they don’t want me driving the car not that it’s unsafe. It not him making the decision he’s just the poor guy told to sort this case out and only has limited powers. So hopefully, A solution can be found on Monday and he gets the go ahead, to provide a car like mine. Which is one picked for my disability needs.
Now they working on sorting a suitable hire car that IMO should be an SUV and an BEV and hopefully has adaptive cruise. As I cannot do longer journeys without it and putting myself in more & more pain, than necessary.
Which is why, I have now had 4 cars with adaptive cruise control and won’t get one without it. That alone has made a huge difference to my ability to go anywhere, especially on my worst days or when I get sudden flair up. When I just wouldn’t drive at all. Low speed follow is brilliant and I use it daily, if safe to do so. Not just on longer trips. It’s almost been a month without it and reinforces why I do really need it.
I am the only driver in the household my wife has epilepsy and we’ve got a few longer trips planned and I already cancelled a week away over easter because of no ACC or Pilot as Volvo call it.
So yeah, Just as well I stuck to my guns or I’d be in a lower car, that I cannot get out of and struggle to get into, and I’ll be at least £250 quid out of pocket for having a petrol over an EV a month.
Plus my conscience is clear regarding the environment.
I ain’t been forced to get an EV, so I don’t see why I should be forced to go back to petrol. Companies need to start understanding this and hopefully they just start providing them. Rather than it being a fight to get one. Also the same for those with disabilities. Who need a like for like car for there needs and should be treated differently, because of that and not just be offered a standard car, when it’s Autoglass that have caused this issue.
EX30 SMER Ultra