Hi I have taken my case to the financial ombudsman as I don’t think this is fair. They refused my lease extension by adding these terms in 1.5 years into my lease to which I never was made aware of or agreed to.
I paid additional £2k in extras in improved suspension and heated seats and steering wheel with the intention of keeping the car for 5 years like I did the previous car I had with them.
I feel this is a complete lack of clarity from motability as they said the extras I added are not classed as adaptions and I am over the 20k mileage.
hoping the financial ombudsman will be able to help. What does everyone think? Has anyone else been to the financial ombudsman regarding motability?