Popped back into Pullmans with an appointment and actually spoke to one of their mobility guys this time and a much better experience!
Took us out showed my partner the safety features to put her mind at ease and started the process of ordering one, Flagged her account with an end date of august for her PIP claim as it is currently under review (although they’ve had the forms back for over 3 months…) but was advised he’s placed the order for the car (85x sportline plus) and he’ll link it to the Motability once the review clears.