Bluewave I’ve found the live chat very, very good when dealing with motabillity. I can’t see a problem with ordering something else as when it comes to cars the grant is for a specific type of car and not the brand, model.
Any awards I’ve seen have been for example a large SUV with x y and z to help you live with the car. So I don’t see why a wav would be different as long as it’s similar in size and has the same or very similar specs.
I know someone who was awarded a grant for a large SUV with power tailgate, heated seats and steering wheel as this would make having the car a better experience? And were told seat ateca or something but went and ordered a very similar size spec Tiguan and it was fine.