Yep yet another update to this saga which at one point looked as though it would have a longer run than coronation street
Being annoyed and Pxssed off yesterday at the way not only Crystal EV Installations had treated me but also Ohme customer care team ( use the description loosley )
I then got my thinking cap on and having realised I had already gone through and exhausted the normal common process (TOP TIP always exhaust that first) and having been told my only option is to complain
I decided early hours of today to put my fair and reasonable complaint to the very top of the tree
Wow! Instant response and called me this morning.
Top team on the case who were sympathetic to my concerns and simply said give me 24hrs and I will get back to you.
I did the same when the Hotpoint Tumble Dryer scandal afffected me and following my @ to Italy It was quickly resolved followed by a cheque
Same thing with the then new Seat Arona and following long delivery delays @ sent to the very top
£250 apology cheque arrived followed by another £250 good will gesture ( many got this) 2 months later.
2 weeks
I then cancelled all together and looked elsewhere lol
…………………………………………………………………………
WOW as I was editing this post ( grammar lol ) my phone just rang
Guess what this seems to be going somewhere as each person making contact with me today has a posher voice each time
Ohme saying now we have re-looked ( lol) at you dilema we can see that its not acceptable and although difficult to find another installer in my area they will of course do so.
@to me on its way so that I can communicate at top level if/when needed,
They hope to resolve in 7 days or less
Amazing how a single @ to the right person can shake the whole tree 🙂
And I get to have some important contacts if I ever get fobbed off again
Bet there was ass kicking going on behind the scenes today lol
