I’m having exactly the same experience, I was also shocked by the cost quoted. For a charger post, post base, 10m cable and labour (2 hours to dig a hole?) the quote came back at £1,343.00.
I then costed all the items contained in the quote, all from certified and reputable suppliers and obtained a quote from a local contractor to install. Total cost included materials, VAT and labour = £557.00
So, with a difference of £786.00 I went back to OHME to enquire if I could dispense with the quote and have the “additional works” carried out myself.
OHME replied with – quote:
“In regards to the non-standard work which needs to be completed, we are unable to permit a third party to complete the work as this would effect the three-year warranty that comes with the Ohme charger. If a fault developed which was the result of non-standard works, we wouldn’t be able to offer to cover any repairs.
Our internal policy is that all installation work must be completed by Ohme and our registered installation partners in order to ensure that we can maintain the high standard of work we set across our whole business.”
How does digging a hole, pouring in some concrete and placing a post, affect the 3 year warranty?
The “additional works” does not involve any specialised or electrical work and is purely groundwork’s.
I might be missing something, but are all OHME’s registered installation partners, who are predominantly electrical contractors , more proficient at digging holes and performing groundwork tasks, than a certified groundwork’s contractor?
Anyway, the final decision by OHME is basically accept the quote and pay us £1,343.00 or you lose the “free charger deal” from Motability in full!
This cannot be right, to profit from disabled customers and offer no option, apart from pay up or lose out.
Could this practice be breaking competition rules?
I too spoke to Motability, not interested, they suggested cancelling the EV.
Any ideas on the best way to progress with this, as it seems that a lot of Motability customers are being ripped off, and OHME know that there is nothing we can do about it without support from Motability.
New vehicle due next week and still no way of charging it !!!!