I’ve only ever found the people at the end of the standard number useless to be honest.
When there was no hire cars available I was offered taxis which would have to travel 30 miles to get to me. Last time a literal 2 mile journey cost Motability £80 so that’s no good. Their only other answer was well give you your allowance back.
How about get Europcar to move a cat to my location? How about you and actually put pressure on Europcar to supply (they were lying btw).
The 5 months of being runaround by BP over a home charger too
It was after a complaint that a car magically appeared. My hypothesis on Europcar is that Motability pay a fixed cost no matter what car is provided which is why Europcar constantly say no cars available because they don’t want to let Motability customers have their better cars.
Anyway I’ve found the best way to get stuff to someone who can fix it is in writing. Just because you’re emailing or live chatting doesn’t make it a complaint it’s just a way of getting in touch. Some of us prefer this contact, some prefer to have a record to look back on, some don’t like using the phone and more.
Not using the phone shouldn’t be something to criticise others for. It took my many weeks arguing with Motability to let me apply for a grant without a phone call which is ridiculous how do they know I’m not deaf?
Anyway good luck getting it sorted I’ve found Motability pretty good at replying to emails and of course love chats