The general enquiries team I was told to ring in the email. They did ring back at 2mins to 5!.
Said they had no idea and I have to phone the connections team on a different number tomorrow! They should be able to give me an appointment or some info to ring the first lot back again!
Please excuse spelling/typos. Apart from being a clot it turns out I had one on my cerebellum that's now causing various problems!