@Elliot I really like that roof too plus make sure it wasn’t part of a pack and that other items are missing if you are going to keep it. if it’s any consolation you are going to be really happy with the Mini it really is one of the nicer cars we have had in years I popped out tonight as I haven’t driven her in the dark yet it was like another car with the ambient lighting and the puddle lights you could sit in her for hours. But also buying from Mini has by far been one of the best if not the best Motability experiences we have had, so I would suggest you make it clear to them what it is you want and how you want it resolved and maybe a backup call to Mini UK because I certainly got the impression they were a company that wanted you to have a good experience, so maybe this dealership needs to be reminded.
I spoke to another dealer who said the saleswoman had probably forgotten to tick the box for the roof. They said it’s not automatically part of the pack as some people don’t want a Union Jack roof for obvious reasons. It’s like they don’t care as they know they can sell the car easily as there are hardly any of them in the UK. My view is they should order a new one and give her a courtesy car until it arrives but we know that isn’t going to happen. They’re trying to blame my wife saying she should have checked the order but she did and queried the roof to be told don’t worry it doesn’t show you on there but it’s definitely been specified.