Thanks for that Gary, looks like just another case of dealers treating Motability customers as a cash cow take the money and give less than careing service, was a time when a dealership motability ‘salesman’ (they don’t really sell us a vehicle we almost always know what we want and have done our homework so just a test drive and place the order, not bad for moving vehicles on with little work, oh and don’t tell me the dealer only makes £50 per Motability lease as stated before on this forum that is just not true all dealerships have there own commission rates so don’t feel sorry for the poor salesman only making a small rate it’s not true)would treat you as any other customer and give help where needed and keep you up to date with true facts. So you would expect better service from any company who ‘prides’ themselves on Motability customer service, but in truth once the dealer passes the order on it is out of there hands so whatever they tell you it must come from some where, it would be nice if we could know where to get ‘real’ up to date information on our orders and true build times and not just repeated lines like delays due to covid, chips, shipping, why not just be truthfull and say we don’t know when you vehicle will be here at the showroom for you to collect until it reaches us.
Roy