Sorry @tinytim, I didn’t mean to upset you, just to see if there might be a workable solution for you, rather than make excuses for Motability. I didn’t realise that you wanted to make a point rather than getting your car. Best of luck with your quest to fight for equality on this.
No do not worry you have not upset me it is good to have advice it is just Motability are not playing the game it is us the Customer who is paying and as they are bullying us which much of the call centre managers have done to me has upset me and caused my Psoriasis and Eczema to break out all over me which my GP says is due to stress that Motability have put me through and guess what Motability could not care less when i told them this.