T.O.M.
You are correct, I did everything online on my account and it gave me the same message. I went to my local Alfa dealership (Cardiff) and they were great. Went in on the Saturday and had a quick look, couldn’t do a test drive that day as no available staff but booked in for test drive the Monday after – let me go out by myself for a good 30 min test drive. Came back and said yes I want it, I have completed my application online. No problem, asked for my NI number, tapped it in, yes all details there, just need to confirm drivers are correct and what colour you want….. done.
Sorry you haven’t had the same experience but I would suggest your dealer doesn’t know what they are talking about.