One of the posts I created a while back was asking if anyone knew how many people in the Operations team would classify themselves as disabled, The reason for asking is that myself and a few other people I have spoken to, receive the feeling that the staff don’t appreciate the difficulties their customers have in dealing with the garages, mechanical and technical issues with the car and the scheme, let alone when there are significant difficulties.
We had a issue this week, where because the Motability “rules” we have to wait for an extra week for a car because the Motability person whom processed the order is on leave. For some people that could be an extra week struggling to get to medical treatment or get care support.
Similarly, without having a second car, the collection of my daughters car would be a real problem. A £50 taxi ride or struggle on 1 train, 3 buses and a long trek from the bus stop to dealership – if you could do this, you wouldn’t qualify for the PIP mobility component and hence make yourself ineligible for the car!