[on the spectrum]

Now whether it is an employer or company, and most importantly Motability who are dealing with us should know better call center staff but you have to blame the top for this.It beggars belief that i have to point out here some of the things which in 2022 should be normal. I have had when ordering cars good call center staff but the same staff when there is a problem can often say one thing and on next communication a different member says the complete opposite. Now Grants team great courteous treatment and Motability operations can be a bit iffy at times with no authority and after two hours on the phone which cost me £13 in call charges caused me great stress. Disability Equality Act states defines a disability as a physical or Mental impairment that has substantial long-term effect on your ability to carry out normal day-to- day Activities which as you know includes having a car delivered to your home if unable to visit the dealer, now where it is strange Motability with the help of the dealer allowed the order from home and the dealer who has been very helpful says they want to do as Motability call it an offsite handover so where is the problem i have done it before and Motability knows this but they are saying as in my other posts we are not saying you cannot have an offsite hand over but you have to order the car which will have all adaptions fitted when it finally arrives and you then have the unknown stress which is not helping my mental state to have to phone Motability and grovel can i please Sir or Madam have an offsite handover and that they may say yes or no strange or not? Sorry if my dots and dashes are not all there as i am very unwell and my home help is helping me with this.

 

 

 

Topic

[steve]

One of the posts I created a while back was asking if anyone knew how many people in the Operations team would classify themselves as disabled,  The reason for asking is that myself and a few other people I have spoken to,  receive the feeling that the staff don’t appreciate the difficulties their customers have in dealing with the garages, mechanical and technical issues with the car and the scheme, let alone when there are significant difficulties.

We had a issue this week, where because the Motability “rules”  we have to wait for an extra week for a car because the Motability person whom processed the order is on leave.   For some people that could be an extra week struggling to get to medical treatment or get care support.

Similarly,  without having a second car, the collection of my daughters car would be a real problem. A £50 taxi ride or struggle on 1 train, 3 buses and a long trek from the bus stop to dealership – if you could do this, you wouldn’t qualify for the PIP mobility component and hence make yourself ineligible for the car!

 

[on the spectrum]

You are right Steve i have been in touch with the Equality act people and they have a template to help you fill in to complain to any company that is not reasonable i have done this and waiting to hear back.

[steve]

We had a bizarre one this week with a broad band company. They would not give us broad band at a new premises because we did not the landline number.  Their sales people were adamant that all we have to do is plug in a telephone, type in a code and it will reveal the number.

We pointed out that there were 3 things stopping this – 1, we don’t have an old style telephone, 2 the phone socket is near the ceiling which is over 3m high, 3 we are disabled.

The salespersons response – well how are you going to do it then ……….??? Me, I will call your complaints team and get them to sort it and you.

[Author]

Replies