The problem is with paper licences….DVLA can access a driver’s details but not provide a code to share and I was sent these details in the form of documents by email they have bent over backwards to help… Motability are well aware of the issue but are very inflexible..and have done nothing to sort it..we do nt do it this way…. I’ve sent the info DVLA provided after being given wrong email addresses and no no one contacted me when they didn’t get the info they were expecting….they seem to think the customers can fake it ..? If anything comes via the customer…I’ve spent over a week trying to get my details accepted by them…I’ve been on the scheme for years and not had problems like this. No one is taking any responsibility for sorting this out…. ” the customer is at the heart of what we do”…. No …they are not. They still don’t k now if they can accept the info I’ve sent…no reason given….only “we don’t do it this way..” In the meantime my car remains unordered and the wait time I was quoted. Well who k nows? I am not impressed and really disappointed