We had good and bad service from Europcar. Replacement auto estate delivered in a few hours, but we are just a few miles from their showroom.
However, I’ll give you a tip, when they deliver the car, make sure the fuel needle is absolutely full. They will charge you if it’s not completely full when they collect. On two occasions now they’ve overcharged us for fuel when they collected. Once on a car hired for me by the local Audi dealership and once by Motability. They take £1 on your card at the beginning of the hire and automatically bill it for whatever they deem it needs to be filled.
The last time the needle was in between the last line and full when delivered, I pointed this out to the person who dropped the car off and he made a note of it. We did 45 miles in a diesel and put £10 in it, it had more fuel when collected that when it was dropped off. 3 days later they took £24 off the debit card. It took a phone call and an email to get them to check the paperwork when it was dropped off, they eventually refunded. Exactly the same happened with the car rented for me by the Audi dealer a few years ago.
Enyaq EV