Hi,
I contacted my DNO, they came out fitted and changed the fuse without any charge. They were very helpful and were happy to move components in the meter box to enable the ev unit to be installed. BP pulse were slow to start with, but then fitted it all and we were very happy with the job they did. Phoning them does help, although there is a usually a queue…
But I do think if Motability want to help people with the switch to EV, they should arrange someone to do the survey so that people who may find it difficult accessing the areas that need photographs have someone to help them through it. Then they could sort all the issues ready for the EV point installer, so the process would be faster and smoother.
Jim.